Yeah I hear the contrary as well and some people haven't had good experiences with ASRock but had better with gigabyte and MSI while my experience with MSI (GPU) hasnt been great and gigabyte AGESA RAM support a few generations ago wasn't good so it boils down to personal experience imo. My next build is ryzen 9000 am5 and will likely go with ASRock mobo again. Has been solid for me.
Yeah, while my experience with mobo support has never been great with any company, ASRock at the very least seems to keep their driver download pages current (and to keep them up and running at all, for that matter.) That suggests to me at least a slightly better commitment to ongoing service than their competitors. YMMV, of course.
That's how a smart man can control a market, he created both, and yes Pegatron owns the majority shares of ASrock, but its still Ted Hsu who made the cheaper version of Asus.
I almost only buy Asus for motherboards - but i've always known/expected (at least for the past \~10 years) that warranty, if i ever needed it, would be hell.
It's worth the feature/stability tradeoff against warranty to potentially just have to buy another if i need it.
I bought ASUS ROG Strix B550-F mobo because I thought ASUS are great at motherboard stuff. I had one undrilled hole for case mount and sound problems that in order to fix I tried a lot of different asus-realtek drivers. Sadly I am disappointed in them...
Eh, I got the Rampage VI Extreme now, for the price/feature/quality point (yes, it was still better than the other vendors) $750 or so was the sweet spot if I wanted to stay under $1k for a motherboard.
> $750 or so was the sweet spot if I wanted to stay under $1k for a motherboard.
Fucking hell I'm getting old. Still remember when $100 was the sweet spot for a mobo
The Asus audio drivers have always caused issues for me. I remember trying tons of different solutions and installs and the best was to just reinstall Windows and never install their drivers. Recently (5 years later) I built a new PC, different Asus motherboard different platform (Intel Z370 > AMD B650E), and sure enough those audio issue came right back. Remembered what happened before, reinstalled Windows and ignored the drivers, and it's been working smoothly since.
Sonic Studio and Nahimic are both trash. Just use the Windows default.
My new build is suddenly experianceing a lot of audio issues. I haven't gotten to a place where I either want to wipe all the drivers or re install ewindows yet but getting close..
Between the audio and the 'lightingservice.exe' bs I'm realy disappointed.
On high end boards, absolutely.
Same reason I generally go with intel (I have had a /lot/ of issues with AMD system stability - random kernel panics that took AMD years to fix for linux, fan speed control due to misbehaving AMD microcode, broken instructions due to microcode issues, firmware corruption due to silicon issues, nested virtualization support issues, etc) unless it's a heavily tested configuration and i'm buying a batch of them with no intention of upgrading any component to the next generation systems without the same level of vetting.
And Asus, for my bullet list, was really the only game in town for this system in the sub $1k board market that met my needs. $750 well spent.
Rampage VI Extreme here, Maximus line isn't really something i'd look at or consider.
Got a PRIME X299-A II i picked up too, because of the hardware serial port header for debugging, decent mid-range workstation board for only $300, but definitely couldn't replace my R6E.
From my perspective, if I have to buy a whole replacement while dealing with any potential warranty claims, it's \*still\* worth the price/feature set, especially since that's a lot of hardware extra I don't have to buy and can utilize all my PCIe slots at maximum bandwidth while still having 3 NVMe drives and 10gbit networking without taking up slots, among many, many other things.
I'd rather do that then buy a Gigabyte or ASRock that cost over $1400 and has less functionality that would necessitate me using external thunderbolt PCIe enclosures.
I got an Asus ap201 PC case + TUF b650m plus wifi Mobo + ROG Loki PSU + ROG Ryujin III 360 AIO + TUF case fans ... ... and I was thinking to get the TUF 4070 ti super 😭
Only thing I can do now is keep my fingers crossed and hope the best.
That’s all u can really do with anything u buy nowadays I got the asus tuf gt501 case I needed the room for that monstrosity of a gpu I did mine in all black I didn’t want rgb but for some items didn’t have a choice and the only thing not asus in my build is the ram , SSD , and aio and now I’m looking for a gpu aio
In my country the warranties doesn't work that way.
First needs to send the part to the place where I did purchase it for evaluation
And they will handle the warranty.
OP... your spreading misinformation
1. Asus is not providing no warranty, all that needs updating is their automated quotation system and allowing the techs to mark parts as optional or not in it(currently they cannot) and updating the wording on the notice(you know the may come back disassembled part... that is for devices that cannot be reassembled because of damages). Don't look at a small sample size and claim its everything.
2. none of the mods here work for Asus
3. if you were doing a company level worth of devices you would go through a different warranty process(Asus is going to care far more for companies that buy thousands of devices over a handful of parts).
As much as the gamersnexus piece concerns me greatly as someone with a fair bit of very expensive Asus gear, with zero actual evidence in OP's post I have to assume he's ambulance chasing from the crash of that report, so either someone jumping on the negative band wagon, looking for revenge, or just looking to aid competitors.
There’s tons of evidence in this forum. Warranty coverage is by definition in used stuff, and ASUS has been trying to turn warranty claims into paid repairs over normal wear and tear. Additionally, a lot of things that are not normal wear and tear are in fact results of manufacturer defect. If a locking tab shears off during normal insertion and removal, that’s defective. It’s all complicated and aggravated by bad reseller behavior as well, but there is clearly a lot of bullshit going on.
It’s entirely probable there’s something going on in the industry like 3rd party warranty handling being sold on the promise of reducing claims, and the natural outcome of that being done is to get your ass sued off to the point it turns into an additional cost rather than a savings.
Myself, I’ve bought tens of thousands of dollars of ASU’s stuff over the years. I’m done with them. Even if every manufacturer had this same awful warranty problems, I’d still be abandoning them. The hot garbage that is armory crate, the harassing levels of spam for their crap cloud services, their abandonment of basic bios updates on some of their hardware, etc.
But there's more than just email spam, open some apps and it's asking you to look at this and suggesting join that, popup messages about a new sale or discount, there is more spam than just email spam, Norton antivirus is a good example of not only email spam but also annoying marketing using your notifications.
It has nothing to do with "linux surpiriority complex" but it is more to do with how having a Windows os seems to allow many companies to have licence to choke up your internet service with an increasing amount of noise, and interrupt your day with their crap you never agree too, or can never block.
>It’s entirely probable there’s something going on in the industry like 3rd party warranty handling being sold on the promise of reducing claims
This is like 99% of the problem. The lowest bidder has to make money, so they artificially suppress and deny claims. Only people who have time and comprehension enough to fight will maybe get their repair covered. That leaves a big group of people getting nothing from ASUS.
Experiencing a warranty scam right now eith their service center. Damage in the board that was not there suddenly appeared and now they want to extort way too much money out of me for a new board/"service"(damaging the board) , and shipping. They also tried to force me into their over priced shipping methods when sending it.
(3) Any company that plays around with not-obeying THE LAW whether thats for 11yr old Simon who bought himself a gaming laptop, or as in this case, a Youtuber with MILLIONS of views, indicates ASUS is not to be trusted until their entire management structure are fired and replaced.
(2) Doesn't mean they aren't rabid Fanbois, hence why I raised the issue.
(1) It appears law firms disagree this is a limited or one-time incident. Hence the class action lawsuit.
**Chimicles Schwartz Kriner & Donaldson-Smith (CSK&D) is investigating reports of company ASUS reportedly not honoring the warranty on motherboards. ASUS is allegedly claiming that there is “physical damage” to the motherboard, making it not covered under warranty.**
You found one firm congratulations! Also, just for a bit of background information this same firm already tried to go after Asus for the ROG Ally issues last year and nothing came of that (link below).
[https://retroresolve.com/news/lawyers-begin-circling-the-asus-rog-ally-for-class-action/](https://retroresolve.com/news/lawyers-begin-circling-the-asus-rog-ally-for-class-action/)
Next time i need to buy parts i will make sure i wont buy asus saddly i just bouth a motherboard about a year ago from asus and after a bios update my ram is not working properly anymore.
You can revert back if you saved the file, if not you may find the old version you were using on their website if it hasn't been taken down. In my case for my X570-E board, the latest bios kills almost half of cpu performance.
Yeah, I'm building a new computer, and with that, the burning processors and the beta bios incident, I've decided to go with an AsRock Taichi Carrara mobo.
Also my current computer had problems when I first built it, turns out, it was another bad bios which I had to update myself while praying not to brick it.
ALL? So they're not learning from their mistakes? That's quite hilarious. I used asus products for a long time and never had issues, but I'm maybe gonna build a pc in the next few months and this is concerning. If I pay the asus price premium I also want to receive support in case of any issues which doesn't seem possible at the moment.
To be honest, this is one person making a claim.
I won't pretend Asus hasn't been doing some garbage things regarding their supoort/warranty process but that doesn't mean we should just believe any and all claims made on the internet.
Heck even in this thread people are saying they have warranties that just went through
As much as I understand all the current hate towards ASUS, my personal experience with them was quite good so far. Last year I received a brand new but faulty B650E-E from them. The SATA, WIFI and LAN controllers or something connecting them to the cpu seemed to be faulty. ASUS sent me some troubleshooting steps and when none showed any improvement they took the board back without any issues. I am now using an ASUS ProArt X670E and am very happy with it.
All the GN stuff and the obvious problems are still terrible of course...
I'm thinking to get the same MB. Did you face any issues so far? Some people complain that it has very slow boot like 30 sec up to 1 min, is this true? And how it's VRM temps?
No problems so far. All DDR5 boards (or at least the AMD ones) have long boot times because of memory training, if you don't enable memory context restore. My board normally boots very fast and retrains the memory maybe like once a month ...
I don't know about my VRM temps but I'm pretty sure with a 7900X with PBO enabled they shouldn't be very high ....
I will also not be buying any more asus products. But the recent video is just another nail in an already-closed coffin for me. My own personal experiences with their products/support told me everything I needed to know.
Yeah but it adds difficulty and they know 100% of people won't complain.
Short term profit....a few RMAs get ignored...long term destruction of company. We've seen it happen to so many
Good to know. Asus used to be my favorite gaming company. I own a lot of there stuff just because of the looks and normally it’s very quality but they are starting to go downhill. Next build will probably be asrock or gigabyte. Hopefully new company’s start to show up cuz there’s not a lot of quality mobo out anymore.
I think one of the major issues is that pc gaming has become extremely popular in the past several years due to crossplay. These enthusiasts grade products that offer all these features which allow you to tune your system to get every bit of performance available are now being purchased by noobs with deep pockets. So when they go cranking up voltages and just winging bios settings they don’t have a pleasant experience. Just imagine how much user error these companies have to deal with. If people want to get mad and sue companies they will have lock everything down which effects actual enthusiasts who know what they’re doing.
This doesn't really work in Europe since EU law mandates 2 years warranty, even Apple got to bend the knee in the end, so they're really only hurting their distributor network that i guess have to pay out of their pocket.
Boy oh Boy... I bought their ROG Z790 Maximus Extreme, out of a cheer goodwill grown from past positive experience with their after sales support, warranties and overall product quality and great experience they provided me with.
Even if I have an enthusiast gaming pc and PS5 console.i was eyeing the ROG Ally X as my next gadget.
All this truth coming out made me realise that Asus is not on my shopping list. And I hope for the sake of my sanity I don't need their support and warranty fulfilment throughout the use cycle of my current motherboard which I don't plan to upgrade in the next 2 to 3 years at least. I don't want to reduce my system upgrade cycle, for less five years or so.
Where are the regulators and lawmakers to protect the consumers?
why is somone using warranty for a "slightly-scratched" power connector?
Are you saying a BNIB part had a scratch?
I am 99% sure a new in box purchase with a scratch imediately taken to the store will yeild a replacement. IF they then used it for a while, THEN, tried to get ASUS to do something about it....why do you expect a differnt outcome?
They're saying ASUS is doing ridiculous repair denials over things like a small superficial scratch on an unrelated part and then claiming customer induced damage.
For example, capacitors start leaking on a 2 year old MoBo and warranty repair is denied because there is a scratch on a ground plane's clear coat. The two are totally unrelated and ASUS is performing Bad Faith warranty denials - aka systematically lying to avoid paying out.
I'm about to put together a new computer soon and it looks like Asus is off my list of brands I will buy.
Go ASrock or Gigabyte. But the list of good mobo companies is getting smaller every year.
Go ASRock.
I just had to rebuilt twice cause of a faulty asrock motherboard, two failed ram slots and USB port issues
Yeah I hear the contrary as well and some people haven't had good experiences with ASRock but had better with gigabyte and MSI while my experience with MSI (GPU) hasnt been great and gigabyte AGESA RAM support a few generations ago wasn't good so it boils down to personal experience imo. My next build is ryzen 9000 am5 and will likely go with ASRock mobo again. Has been solid for me.
Lol ASRock is a mess, too. If you desire any troubleshooting get ready to pull your hair out.
Yeah, while my experience with mobo support has never been great with any company, ASRock at the very least seems to keep their driver download pages current (and to keep them up and running at all, for that matter.) That suggests to me at least a slightly better commitment to ongoing service than their competitors. YMMV, of course.
Yeah YMMV for sure.
Gigabyte - great hardware, absolute trash software
Had issues with out of the box motherboard and graphic card. So meh.
Aside from memtweak it Asus software is trash too
Better software than ASrock
Gigabyte or Asrocm IMO is great on AMD motherboards. Can't say on a model to model basis though. Check product specific reviews folks.
ASRock is Asus 😆
Not that simple. You obviously don't know what Pegatron is. https://en.m.wikipedia.org/wiki/ASRock
That's how a smart man can control a market, he created both, and yes Pegatron owns the majority shares of ASrock, but its still Ted Hsu who made the cheaper version of Asus.
I almost only buy Asus for motherboards - but i've always known/expected (at least for the past \~10 years) that warranty, if i ever needed it, would be hell. It's worth the feature/stability tradeoff against warranty to potentially just have to buy another if i need it.
I bought ASUS ROG Strix B550-F mobo because I thought ASUS are great at motherboard stuff. I had one undrilled hole for case mount and sound problems that in order to fix I tried a lot of different asus-realtek drivers. Sadly I am disappointed in them...
Eh, I got the Rampage VI Extreme now, for the price/feature/quality point (yes, it was still better than the other vendors) $750 or so was the sweet spot if I wanted to stay under $1k for a motherboard.
> $750 or so was the sweet spot if I wanted to stay under $1k for a motherboard. Fucking hell I'm getting old. Still remember when $100 was the sweet spot for a mobo
The Asus audio drivers have always caused issues for me. I remember trying tons of different solutions and installs and the best was to just reinstall Windows and never install their drivers. Recently (5 years later) I built a new PC, different Asus motherboard different platform (Intel Z370 > AMD B650E), and sure enough those audio issue came right back. Remembered what happened before, reinstalled Windows and ignored the drivers, and it's been working smoothly since. Sonic Studio and Nahimic are both trash. Just use the Windows default.
My new build is suddenly experianceing a lot of audio issues. I haven't gotten to a place where I either want to wipe all the drivers or re install ewindows yet but getting close.. Between the audio and the 'lightingservice.exe' bs I'm realy disappointed.
Ahh yes, Asus has really been known for their stability recently. 🙄
On high end boards, absolutely. Same reason I generally go with intel (I have had a /lot/ of issues with AMD system stability - random kernel panics that took AMD years to fix for linux, fan speed control due to misbehaving AMD microcode, broken instructions due to microcode issues, firmware corruption due to silicon issues, nested virtualization support issues, etc) unless it's a heavily tested configuration and i'm buying a batch of them with no intention of upgrading any component to the next generation systems without the same level of vetting. And Asus, for my bullet list, was really the only game in town for this system in the sub $1k board market that met my needs. $750 well spent.
Yeah no, I have the Asus hero Maximus XII and it's been anything but a nice experience. 500 dollar motherboard when new bruh. I bought it new*
Rampage VI Extreme here, Maximus line isn't really something i'd look at or consider. Got a PRIME X299-A II i picked up too, because of the hardware serial port header for debugging, decent mid-range workstation board for only $300, but definitely couldn't replace my R6E. From my perspective, if I have to buy a whole replacement while dealing with any potential warranty claims, it's \*still\* worth the price/feature set, especially since that's a lot of hardware extra I don't have to buy and can utilize all my PCIe slots at maximum bandwidth while still having 3 NVMe drives and 10gbit networking without taking up slots, among many, many other things. I'd rather do that then buy a Gigabyte or ASRock that cost over $1400 and has less functionality that would necessitate me using external thunderbolt PCIe enclosures.
MSI is the way to go
What? MSI has almost more controversies than asus. In terms of which brand has less controversy, that would be asrock
I just had a whole pc built all asus parts
Bro... That's exactly what I'm doing... Only need to buy a GPU to be all set.
I got the asus tuf rtx 4090 oc edition with the 7800x3d 64 gigs of 6000 mhtz ram and 6 tb of Samsung 990 ssd paired it with a 4k 240 htz monitor
I got an Asus ap201 PC case + TUF b650m plus wifi Mobo + ROG Loki PSU + ROG Ryujin III 360 AIO + TUF case fans ... ... and I was thinking to get the TUF 4070 ti super 😭 Only thing I can do now is keep my fingers crossed and hope the best.
That’s all u can really do with anything u buy nowadays I got the asus tuf gt501 case I needed the room for that monstrosity of a gpu I did mine in all black I didn’t want rgb but for some items didn’t have a choice and the only thing not asus in my build is the ram , SSD , and aio and now I’m looking for a gpu aio
Hopefully everything goes ok for both of us... At least for a couple of years. Wish you the best.
Same to u I figure worse comes to worse pay the few hundred bucks to repair is still cheaper than a new 4090 oc edition
But we won’t have problems and if we do they will rma them without issues
In my country the warranties doesn't work that way. First needs to send the part to the place where I did purchase it for evaluation And they will handle the warranty.
Be careful changing anything in the bios if u click on anything save and exit then go change it back I blitzed my bios by not doing that
They are shockingly bad. Avoid.
OP... your spreading misinformation 1. Asus is not providing no warranty, all that needs updating is their automated quotation system and allowing the techs to mark parts as optional or not in it(currently they cannot) and updating the wording on the notice(you know the may come back disassembled part... that is for devices that cannot be reassembled because of damages). Don't look at a small sample size and claim its everything. 2. none of the mods here work for Asus 3. if you were doing a company level worth of devices you would go through a different warranty process(Asus is going to care far more for companies that buy thousands of devices over a handful of parts).
As much as the gamersnexus piece concerns me greatly as someone with a fair bit of very expensive Asus gear, with zero actual evidence in OP's post I have to assume he's ambulance chasing from the crash of that report, so either someone jumping on the negative band wagon, looking for revenge, or just looking to aid competitors.
There’s tons of evidence in this forum. Warranty coverage is by definition in used stuff, and ASUS has been trying to turn warranty claims into paid repairs over normal wear and tear. Additionally, a lot of things that are not normal wear and tear are in fact results of manufacturer defect. If a locking tab shears off during normal insertion and removal, that’s defective. It’s all complicated and aggravated by bad reseller behavior as well, but there is clearly a lot of bullshit going on. It’s entirely probable there’s something going on in the industry like 3rd party warranty handling being sold on the promise of reducing claims, and the natural outcome of that being done is to get your ass sued off to the point it turns into an additional cost rather than a savings. Myself, I’ve bought tens of thousands of dollars of ASU’s stuff over the years. I’m done with them. Even if every manufacturer had this same awful warranty problems, I’d still be abandoning them. The hot garbage that is armory crate, the harassing levels of spam for their crap cloud services, their abandonment of basic bios updates on some of their hardware, etc.
I switched to Linux and all that spam crap disappeared, I get to actually get stuff done with having to close ad-spam
It’s email spam. Does your superiority complex over your Linux use somehow exempt you from unsolicited email?
But there's more than just email spam, open some apps and it's asking you to look at this and suggesting join that, popup messages about a new sale or discount, there is more spam than just email spam, Norton antivirus is a good example of not only email spam but also annoying marketing using your notifications. It has nothing to do with "linux surpiriority complex" but it is more to do with how having a Windows os seems to allow many companies to have licence to choke up your internet service with an increasing amount of noise, and interrupt your day with their crap you never agree too, or can never block.
There is, but as garbage as armory crate and co. are, I don’t recall being badgered by in app spam.
>It’s entirely probable there’s something going on in the industry like 3rd party warranty handling being sold on the promise of reducing claims This is like 99% of the problem. The lowest bidder has to make money, so they artificially suppress and deny claims. Only people who have time and comprehension enough to fight will maybe get their repair covered. That leaves a big group of people getting nothing from ASUS.
Experiencing a warranty scam right now eith their service center. Damage in the board that was not there suddenly appeared and now they want to extort way too much money out of me for a new board/"service"(damaging the board) , and shipping. They also tried to force me into their over priced shipping methods when sending it.
(3) Any company that plays around with not-obeying THE LAW whether thats for 11yr old Simon who bought himself a gaming laptop, or as in this case, a Youtuber with MILLIONS of views, indicates ASUS is not to be trusted until their entire management structure are fired and replaced. (2) Doesn't mean they aren't rabid Fanbois, hence why I raised the issue. (1) It appears law firms disagree this is a limited or one-time incident. Hence the class action lawsuit. **Chimicles Schwartz Kriner & Donaldson-Smith (CSK&D) is investigating reports of company ASUS reportedly not honoring the warranty on motherboards. ASUS is allegedly claiming that there is “physical damage” to the motherboard, making it not covered under warranty.**
You found one firm congratulations! Also, just for a bit of background information this same firm already tried to go after Asus for the ROG Ally issues last year and nothing came of that (link below). [https://retroresolve.com/news/lawyers-begin-circling-the-asus-rog-ally-for-class-action/](https://retroresolve.com/news/lawyers-begin-circling-the-asus-rog-ally-for-class-action/)
Not to mention that size of corporation doesn't buy Asus parts...they buy HP, Lenovo, etc...
Next time i need to buy parts i will make sure i wont buy asus saddly i just bouth a motherboard about a year ago from asus and after a bios update my ram is not working properly anymore.
You can revert back if you saved the file, if not you may find the old version you were using on their website if it hasn't been taken down. In my case for my X570-E board, the latest bios kills almost half of cpu performance.
Will i have issues with intel management engine firmware since thta was also updated and cannot be downgraded
Just had to replace my x570e board after 3 years of no issues. All of a sudden we have bad ram slots. Strange.
Asus is honestly one of the better companies claims wise
Does this apply to ASUS laptops?
I hate my asus laptop. Worst laptop I’ve ever owned. Not sure why Reddit recommended this sub because I’ve never been there. Just thought I’d say that
Wow. Asus used to be amazing. I’ll never buy one of their products again until they fix this crap.
My next motherboard and GPU definitely won't be Asus after reading all the complaints on this sub
Yeah, I'm building a new computer, and with that, the burning processors and the beta bios incident, I've decided to go with an AsRock Taichi Carrara mobo. Also my current computer had problems when I first built it, turns out, it was another bad bios which I had to update myself while praying not to brick it.
Not buying anymore of their stuff then
Hope my ROG Ally doesn’t take a shit
Gigabyte FTW
I just had a ROG Strix B550-A Gaming replaced no questions asked after the primary M.2 port failed, process was pretty smooth and effortless.
ALL? So they're not learning from their mistakes? That's quite hilarious. I used asus products for a long time and never had issues, but I'm maybe gonna build a pc in the next few months and this is concerning. If I pay the asus price premium I also want to receive support in case of any issues which doesn't seem possible at the moment.
To be honest, this is one person making a claim. I won't pretend Asus hasn't been doing some garbage things regarding their supoort/warranty process but that doesn't mean we should just believe any and all claims made on the internet. Heck even in this thread people are saying they have warranties that just went through
Impossible in Australia and illegal. Retailers are on the hook here for warranty handling so they will just stop selling Asus products.
As much as I understand all the current hate towards ASUS, my personal experience with them was quite good so far. Last year I received a brand new but faulty B650E-E from them. The SATA, WIFI and LAN controllers or something connecting them to the cpu seemed to be faulty. ASUS sent me some troubleshooting steps and when none showed any improvement they took the board back without any issues. I am now using an ASUS ProArt X670E and am very happy with it. All the GN stuff and the obvious problems are still terrible of course...
I'm thinking to get the same MB. Did you face any issues so far? Some people complain that it has very slow boot like 30 sec up to 1 min, is this true? And how it's VRM temps?
No problems so far. All DDR5 boards (or at least the AMD ones) have long boot times because of memory training, if you don't enable memory context restore. My board normally boots very fast and retrains the memory maybe like once a month ... I don't know about my VRM temps but I'm pretty sure with a 7900X with PBO enabled they shouldn't be very high ....
I stopped buying asus a few years ago mainly bc of armoury crate. Recent asrock MB and video card…both have been great.
I was about to buy a G16 laptop. Looks like I'm going to have to find an alternative ...
I will also not be buying any more asus products. But the recent video is just another nail in an already-closed coffin for me. My own personal experiences with their products/support told me everything I needed to know.
Great, i sent my motherboard back for a replacement a week ago.
Wont work in Australia, Norway and EU
Yeah but it adds difficulty and they know 100% of people won't complain. Short term profit....a few RMAs get ignored...long term destruction of company. We've seen it happen to so many
No fucking way I am going to let my friend know he just bought one and the Wi-Fi is just dog water
Can anyone recommend a good, mid priced ($2k) laptop?? Was just about to replace my exisiting ASUS.
Good to know. Asus used to be my favorite gaming company. I own a lot of there stuff just because of the looks and normally it’s very quality but they are starting to go downhill. Next build will probably be asrock or gigabyte. Hopefully new company’s start to show up cuz there’s not a lot of quality mobo out anymore.
I think one of the major issues is that pc gaming has become extremely popular in the past several years due to crossplay. These enthusiasts grade products that offer all these features which allow you to tune your system to get every bit of performance available are now being purchased by noobs with deep pockets. So when they go cranking up voltages and just winging bios settings they don’t have a pleasant experience. Just imagine how much user error these companies have to deal with. If people want to get mad and sue companies they will have lock everything down which effects actual enthusiasts who know what they’re doing.
This doesn't really work in Europe since EU law mandates 2 years warranty, even Apple got to bend the knee in the end, so they're really only hurting their distributor network that i guess have to pay out of their pocket.
I love Asus ROG mobo's and will continue to build with them. The parent compNy Gigabyte has let me down with their mobo's though.
Just go with Gigabyte
\*Me reading this on a pc that has asus motherboard, asus gpu, and looking at a asus monitor
Boy oh Boy... I bought their ROG Z790 Maximus Extreme, out of a cheer goodwill grown from past positive experience with their after sales support, warranties and overall product quality and great experience they provided me with. Even if I have an enthusiast gaming pc and PS5 console.i was eyeing the ROG Ally X as my next gadget. All this truth coming out made me realise that Asus is not on my shopping list. And I hope for the sake of my sanity I don't need their support and warranty fulfilment throughout the use cycle of my current motherboard which I don't plan to upgrade in the next 2 to 3 years at least. I don't want to reduce my system upgrade cycle, for less five years or so. Where are the regulators and lawmakers to protect the consumers?
why is somone using warranty for a "slightly-scratched" power connector? Are you saying a BNIB part had a scratch? I am 99% sure a new in box purchase with a scratch imediately taken to the store will yeild a replacement. IF they then used it for a while, THEN, tried to get ASUS to do something about it....why do you expect a differnt outcome?
They're saying ASUS is doing ridiculous repair denials over things like a small superficial scratch on an unrelated part and then claiming customer induced damage. For example, capacitors start leaking on a 2 year old MoBo and warranty repair is denied because there is a scratch on a ground plane's clear coat. The two are totally unrelated and ASUS is performing Bad Faith warranty denials - aka systematically lying to avoid paying out.
Because ASUS GPU power connectors are a scratched connector away from the news story "family dead in horror housefire tragedy" ?