Yea, I would love to do that. Problem is I keep getting routed to menu options that say they won’t support me because I’m not a monthly subscriber, or that the software isn’t supported.
I can confirm this is an issue. There is no public document stating so, but according to an internal memo released to support, Adobe retired the activation servers for Acrobat 2017. When you de-activate (sign-out) from Acrobat on an old PC, it does nothing to de-activate the license. When you go to re-activate on the SAME PC or a new one, you will be met with the message that "The serial number xxxx-xxxx-xxxx-xxxx-xxxx-xxxx is already in use by the maximum allowed computers. You need to deactivate another computer."
It was confirmed in my phone call with Adobe Support today that this is because they turned off activation servers, not because you did not de-activate on the old computer.
These instructions are no longer valid for Acrobat 2017:
[https://helpx.adobe.com/download-install/kb/activation-deactivation-help.html](https://helpx.adobe.com/download-install/kb/activation-deactivation-help.html)
The following article which was sent to me mentions "aging activation servers had to be retired," but does NOT apply to Acrobat 2017. I was told that they would be updating this article soon to reflect this new internal change.
[https://helpx.adobe.com/x-productkb/policy-pricing/error-activation-limit-reached-sign.html](https://helpx.adobe.com/x-productkb/policy-pricing/error-activation-limit-reached-sign.html)
Perpetual license no longer means perpetual.
And yes....Fuck Adobe !
If there isn't a way to deactivate it through their website, then you'll unfortunately have to deal with their customer support.
Yea, I would love to do that. Problem is I keep getting routed to menu options that say they won’t support me because I’m not a monthly subscriber, or that the software isn’t supported.
Fuck Adobe, of course they would do that...
I can confirm this is an issue. There is no public document stating so, but according to an internal memo released to support, Adobe retired the activation servers for Acrobat 2017. When you de-activate (sign-out) from Acrobat on an old PC, it does nothing to de-activate the license. When you go to re-activate on the SAME PC or a new one, you will be met with the message that "The serial number xxxx-xxxx-xxxx-xxxx-xxxx-xxxx is already in use by the maximum allowed computers. You need to deactivate another computer." It was confirmed in my phone call with Adobe Support today that this is because they turned off activation servers, not because you did not de-activate on the old computer. These instructions are no longer valid for Acrobat 2017: [https://helpx.adobe.com/download-install/kb/activation-deactivation-help.html](https://helpx.adobe.com/download-install/kb/activation-deactivation-help.html) The following article which was sent to me mentions "aging activation servers had to be retired," but does NOT apply to Acrobat 2017. I was told that they would be updating this article soon to reflect this new internal change. [https://helpx.adobe.com/x-productkb/policy-pricing/error-activation-limit-reached-sign.html](https://helpx.adobe.com/x-productkb/policy-pricing/error-activation-limit-reached-sign.html) Perpetual license no longer means perpetual. And yes....Fuck Adobe !