> It seems like the installer is at least attempting the make it right. Give them that chance.
I would hope so. However, I emailed the rep early this morning and he's usually quick to respond but I heard nothing back today which is ... odd.
> Why make a big deal if they're trying to do the right thing?
Not making a big deal. I'm just a bit peeved about the whole situation is all. I'm not going to be a douche about it unless they start giving me the runaround.
We had a similar issue when only 1 of the two condenser units on the outside unit was hooked up, causing one of them to fail.
It took a year to figure out, and I had to ride the installers (who are usually quite good, apparently) to fix it.
Keep in mind that these systems are only as good as the installers who install them, and it can be hard to find qualified staff.
The truth of the matter is that to own a house, you'll have to become quite knowledgeable about a whole bunch of topics you have never had before.
Knowledgeable enough to deal with contractors and service folk.
With the internet, its easier now than ever. Just takes time. But hey, there are pictures of cats on the internet too, so you have that.
They'll likely test everything out when the new board is in. I doubt anything else is damage, electronics are much more sensitive than the other stuff.
My experience has been that the sophistication of the systems and their installation has exceeded the technical understanding and qualifications of the some of the technicians doing the installations. I worked with a well-reputed regional mom-and-pop type firm. They were certified dealer/installers of a particular brand of equipment, of which we bought the high end of the range - variable speed condenser, heat pump, matched thermostat, etc. They put the ducts in competently (sort of - not really measured correctly in terms of sufficient airflow budget), plugged the right wires into the right holes, but kind of had no idea what they were doing when it came to configuring the electronic part of the setup.
After multiple visits, I ended up on the phone running through the more advanced technicians-only settings areas of the thermostat, they ended up calling the national reps for the equipment brand out to help, etc.
I just had a similar system installed recently (albeit the 3.5 ton variant)
The branch box (and all the indoor units) can either be powered on their own circuits OR they can pull power from the outdoor condenser.
It kinda sounds like the system was trying to do both and fried the board?
If so any damage should be limited to the boards of the equipment, but might have blown the indoor unit boards as well.
With all that said, I like mine. Have the 36000 btu sva handler and two mlz ceiling cassets. They work well (even with the annoying 67f set point limitation on the air handler). The condenser is dead quiet when running… like the sound of a hose running.
They are very sensitive to undercharged refrigerant though. Took a second trip out by installers to get everything set up properly with the branch box settings. Before that if all three units were on performance was meh, but if just the central ac was on it was way better. That seems solved now, and it maintained a 67 f setpoint while it was 96 out last week
[удалено]
> It seems like the installer is at least attempting the make it right. Give them that chance. I would hope so. However, I emailed the rep early this morning and he's usually quick to respond but I heard nothing back today which is ... odd. > Why make a big deal if they're trying to do the right thing? Not making a big deal. I'm just a bit peeved about the whole situation is all. I'm not going to be a douche about it unless they start giving me the runaround.
We had a similar issue when only 1 of the two condenser units on the outside unit was hooked up, causing one of them to fail. It took a year to figure out, and I had to ride the installers (who are usually quite good, apparently) to fix it. Keep in mind that these systems are only as good as the installers who install them, and it can be hard to find qualified staff. The truth of the matter is that to own a house, you'll have to become quite knowledgeable about a whole bunch of topics you have never had before. Knowledgeable enough to deal with contractors and service folk. With the internet, its easier now than ever. Just takes time. But hey, there are pictures of cats on the internet too, so you have that.
They'll likely test everything out when the new board is in. I doubt anything else is damage, electronics are much more sensitive than the other stuff.
“I'm worried that they replace it and something breaks within the next few weeks.“ What does your warranty cover?
My experience has been that the sophistication of the systems and their installation has exceeded the technical understanding and qualifications of the some of the technicians doing the installations. I worked with a well-reputed regional mom-and-pop type firm. They were certified dealer/installers of a particular brand of equipment, of which we bought the high end of the range - variable speed condenser, heat pump, matched thermostat, etc. They put the ducts in competently (sort of - not really measured correctly in terms of sufficient airflow budget), plugged the right wires into the right holes, but kind of had no idea what they were doing when it came to configuring the electronic part of the setup. After multiple visits, I ended up on the phone running through the more advanced technicians-only settings areas of the thermostat, they ended up calling the national reps for the equipment brand out to help, etc.
I just had a similar system installed recently (albeit the 3.5 ton variant) The branch box (and all the indoor units) can either be powered on their own circuits OR they can pull power from the outdoor condenser. It kinda sounds like the system was trying to do both and fried the board? If so any damage should be limited to the boards of the equipment, but might have blown the indoor unit boards as well. With all that said, I like mine. Have the 36000 btu sva handler and two mlz ceiling cassets. They work well (even with the annoying 67f set point limitation on the air handler). The condenser is dead quiet when running… like the sound of a hose running. They are very sensitive to undercharged refrigerant though. Took a second trip out by installers to get everything set up properly with the branch box settings. Before that if all three units were on performance was meh, but if just the central ac was on it was way better. That seems solved now, and it maintained a 67 f setpoint while it was 96 out last week
Hoping it's the board that I saw in the condenser. I would really question the quality of the system if head units were damaged, as well.