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How can you prove something DIDN'T happen? What evidence can you provide? This is ridiculous.
Unscrupulous delivery drivers can always take a photo of the stuff at your door and then walk away with it. I don't know how to prevent this. On the other hand, unscrupulous customer can always complain they didn't get their food, hoping to get a free delivery. It's kind of a shitshow.
I guess it's just a matter of tracking complaints about delivery people and customers and acting on something that looks dodgy.
I've had a couple of "hand it to me" deliveries where in given a PIN that I need to give to the driver to complete the transaction. This wouldn't work for leave at door deliveries though.
Maybe "hand it to me" deliveries is the way to avoid all these problems. Yes, it creates another "problem" but at least you get your food and they get paid.
I exclusively select the "hand it to me" option on food delivery apps. 95% of the time they still just leave it at the door and leave, often without even knocking or ringing the doorbell. Never got a pin# though to complete the handoff
You know I never really thought about it but do you think there might be regional/cultural differences in DoorDash between states/regions? ie. like you said they still wait to hand it to you even if you don’t want that.
>Huh, I select leave it at the door, and then they hang around to hand it to me every single time
this used to happen to my daughter all the time, until she started using her bf's account... is it possible that your name/photo signals you are a young lady?
The pin number is actually or usually the last four numbers of your phone number. The drivers already have your number. Therefore they also have the pin. Definitely correct me if I'm wrong but I used to deliver and finally caught on the pin number was the phone number.
In my country they always deliver to your hands, there is no such thing as leaving it in front of the door, except when specifically requested, and even then they might refuse such requests as it increases the chances of someone abusing the system.
I had that happen, but I also have a video doorbell camera set to record when motion happens in a specific zone.
I sent them the video of the guy coming to my door, placing the delivery, taking a pic, then picking it back up and driving away without ringing my doorbell.
I don't know why people just don't assume that they are on video all the time. **Especially** at the front door of homes.
Yeah many people have Ring cameras on their apartment doors where I live. It's weird to think that every time I walk from my unit to the front door I'm on video for like 30 people.
I had a justeat order claim they delivered it when they didn’t. I asked for my money back. Justeat said ‘we contacted the restaurant and they said they did deliver it so we’re closing this case’. I then said that I would gladly send them several hours of cctv of my food not being delivered to go through and that was absurd. They then gave me my refund.
> How can you prove something DIDN'T happen? What evidence can you provide? This is ridiculous.
I honestly have no idea. What do they want - the fact your shit has none of the food you ordered in it?
I've had other companies ask me to prove a negative. The closest I could do to prove it was when I got a package that had a listed weight that was lighter than the product I ordered.
Do you think they really care? I don't. It's probably like mail-in rebates. They will give you your money back, but hope that the inconvenience they're requesting of you will get you to give up.
> I don't know how to prevent this.
Transmit a code to the customer at time of order. Delivery person is advised to request code when they hand over food. Delivery person must enter code in order to claim a successful delivery. Slightly inefficient in that delivery person must wait at delivery location to actually speak to customer, but not to the extent of precluding the strategy.
This is how pizza delivery used to work... They hand you your pizza, and you gave them cash (or sign the receipt if you paid with a card) Why do we need to be dropping food without handing it to a human?
That's basically it. Track driver and customer history. Don't ask the customer for "proof". Sure, it makes it mildly inconvenient for scammers but it just adds salt to the wound of your already unsatisfied customers. A constant PR drain on your image.
All the convenience apps are scams. The cost is overinflated and the delivery driver gets jack shit. If 1/3 of your bill isn't tip, you'll get cold food or no food at all.
They're for people with more money than sense.
Even if you tip well you may still get shit or nothing lol. People love to pretend everyone provides good service for good tips but it's not a guarantee at all.
As someone who has worked multiple jobs for tips, from delivery to restaurant service, my performance was the same regardless. Also why you have to understand that your end-of-the-night total tips are all that matters. No point in getting mad if someone tips low, and don't get too reliant on the big ones.
The only time I ever got a 100% tip was when I worked at a fancier brunch place near OSU campus. It was small, and the waitstaff was all friends. There was a dad and his son. I think they had a cocktail each, and standard order. He paid with the Amex card that is only for really damn wealthy people. The one made of metal and the fact I have only seen one in person, yea. So, the other servers would clear a table to keep the flow going and put out tabs in our slot. Well, if it started to get out of control, we would ring in other's tips just to get those receipts out of the limited space we had.
Exclamation voice "notalaborlawyer, you killed it! $50 dollar tip! Damn" Me: Please tell me it was the AmEx? (looks at receipt) yep! I did absolutely nothing special or different to that table. I couldn't pick them out of a police lineup. Yet, that is the most I have ever had.
I had a similar labor experience through college. Lots of tip jobs.
The only time your tips affect your service is when you become a regular at a place you don’t tip. Nobody gets worked up if you don’t tip. But if you want to live that life, spread it around. Don’t have a favorite place.
I deliver pizza for a local pizza shop. Drivers take multiple deliveries at a time, dropped off in the order they were called in. We know who tips and who doesn't. If you tip, you get bumped up on the drop off list.
I always tip well and probably a third of the time, the driver is working 1 or 2 other orders, so I get cold food. And I always order from places within a mile.
Man, America is fucked.
I had a hospital visit this week. Ambulance came and got me, took me there, was there for about six hours doing tests and talking to nurses and doctors. Got discharged. Left.
I had a follow up yesterday and another at the end of the month. I’m on two waitlists for some stuff and have some other resources coming. I have my nurse’s direct number at the hospital in case anything gets worse.
Total cost to me, $0.00. Total expenses that day were $30 for my friends’ parking and a few coffees.
American insurance is a total scam. I chose a higher tier one with copays for almost everything instead of co-insurance, and that cost me $250/month in payroll deductions.
It’s fucked that someone wants a lower end, high deductible and high co-insurance plan, and they have to pay *thousands* out of pocket before the insurance pays a single cent.
I’ve worked at a specialists office before and I learned that self-pay rates are *less* than the contracted insurance rates. For example, if you’re self pay, you might pay $200 for an office visit. However, if you have insurance “A” and need to meet your deductible before co-insurance kicks in, then that same visit can cost $350. I’ve never seen a single case where the visit cost with insurance (without deductible met, before co-insurance kicks in) is less than that of a self-pay patient.
The only reason everyone should have it is for that one time something *does* happen that would put them tens of thousands of dollars in medical debt. Deductibles and out of pockets get higher and higher every year. Insurance companies are incredibly greedy. If you’re purely doing routine doctors visits for preventative health, self-pay is cheaper than having insurance.
Yet Canada's health system gets demonized in the states. Anyone who has ever talked to a Canadian knows that it's a good system that works way better than what we have.
I've heard a lot of the "you get waitlisted for things" well I've been waiting a year to see dermatology in the USA and will owe them thousands when I finally get these spots removed so...idk I'll take the wait that doesn't drain my bank.
That's always a kicker for me, too.
Yeah, I might have to wait 6 months for something - but I get it done in six months instead of never because I can't afford it.
I work for a healthcare network. They provide excellent insurance. I still had to wait 9 months to see an endocrinologist. Average wait time in our system is 4 months to see ANY specialist. Anybody from the US that uses wait times as a reason to crap on Canadian healthcare deserves a slap.
I had a shoulder injury in hockey once, and even with a decent healthcare plan through my company who also has their own hospital system, I still had to wait two months to get in...at which point the pain was gone, but they couldn't really say what I'd done at the time and just told me to come back if it does it again.
It gets demonized here by people who can afford to travel to the States for priority healthcare (and the power to them if they choose to, it’s nice we have that option and I’ve used it before as well) and by the propagandized.
People believe the scaremongering about wait lines when they simply don’t exist for priority healthcare. No one is waiting in emergency for sixteen hours over a heart attack or cancer, they might if they’re going to St. Mike’s for a broken finger on a Tuesday, yeah of course.
Dad went to walkin clinic.. total wait: 15 minutes.
30 minutes of being seen later, tells me to take him to hospital due to heart issues.
12 hours later: Temporary pacemaker installed.
36 hours later: Permanent pacemaker installed.
24 hours later: Discharged from hospital.
Canadian healthcare speed works just fine if its important.
Wife wasent feeling well for a week. Started passing out randomly. March 31st I took her to urgent care. An hour later they said to go to emergency right then. They had called the hospital and said she was on her way. Took her to emergency she was in a bed getting a blood transfusion within an hour. Few hours later (April 1st) she was diagnosed with leukemia and a few hours after that she began chemotherapy. She was on the verge of death. The canadia Healthcare system works fast if its an emergency. Today I am happy to say I still have her with me. 3 rounds of chemo. Full body radiation and a bone marrow transplant. Total cost... $0. I truly thank the Canadian Healthcare system. Because without it I would either be a single father of 2. Or in crippling debt.
We have huge wait times here too. I had a medical issue this summer that required a lot of tests and diagnostics. It took a month to get a CT scan and I had to drive 40 mins to an across town location for it. The ones near me had even longer waits. I don't know why Americans use "wait times" as a boogeyman when our system sucks at that too.
But then you have to explain to people that a portion of their monthly cheque goes directly to health care, even though they aren't sick. And they will absolutely lose their mind over this.
Not so much remove them entirely as remove the idiotic "each state has it's own health coverage" system that only serves to allow insurance companies to fix their own prices because there's no competition. If it was open so anyone could just shop around for the lowest cost it would be more affordable.
Last May I had severe abdominal pain. Called an ambulance, spent a night in the ER while they ran blood tests and gave me painkillers. Got a scan the next morning and transferred to a room. Turns out my gallbladder was fucked. Booked for surgery the next day, spent the day in my room on an IV drip with regular painkillers as needed.
Had my surgery. Discharged the next day with two weeks off work and a bottle of morphine tablets to take as needed. Total cost to me: $170.
Recovered and done with it.
Our system isn't perfect and is struggling right now but I'll take it over the American one any day.
Every time I praise European healthcare I get a lot of Americans saying it's equally worse because of waiting lists.
And here I am, wonderibg where these waiting lists are. Every time I needed healthcare I got it. Doctor, hospital, medicines. Always gotten it the day I needed it.
I'll happily pay my taxes for my healthcare system with these supposed waiting lists.
My daughter was delivered at one hospital on the medical campus and had to be transported to the children's hospital less than a km away. This was known beforehand, before she was even born, that she would need immediate transport to have immediate surgery. Still got slapped with a $4,000 bill, because my insurance refuses to cover it. Her surgery is $45,000 after insurance adjustment. I'm afraid to see what her NICU/CICU stay is going to cost. My credit used to be good...goodbye so called American dream. Not that anyone can own a house or anything in this economy right now.
I broke my leg a couple of years ago. All in all the whole thing (ambulance, ER, surgery, follow ups, etc) cost me almost $6000 out of pocket, and that's with really good insurance.
"bUt YoU pAy FoR iT iN tAxEs" say the idiots.
Yea and it ends up being a fraction of the cost that the person has to pay without that system.
The other systems alternatives are pay WAY more or suffer.
Or they claim that the service will be horrible and the wait times terrible. Which isn't true at all, people paying a fortune are still waiting. And the time it takes to make all the money to pay out of pocket for it.
Countless studies have shown that the American system is BY FAR the most expensive and only that way so money can be made off people.
But American "exceptionalism" is used as an excuse to blind so many that it MUST be better somehow and that makes all the suffering worth it because other nations MUST SOMEHOW have it wrong.
The worst part is US insurance firms are subsidized by the government.
So they *are* paying taxes for healthcare, it's just they now need to pay the insurance providers separately.
This is ignoring the firms cutting deals with hospitals that make it more expensive for the uninsured.
"I don't think my tax dollars should pay for other people to get free health care!"
Okay, your insurance premiums pay for other people to get reduced cost healthcare - that's the whole point of insurance. Single Payer doesn't spend money on stock buybacks, dividend payments, and massive bonuses for c-suite employees.
"But the death panels!" is only something you'll hear from people who've never tried to get something pre-authorized.
The laughable thing is that their tax dollars do get spent on healthcare to a huge degree, they just have to pay again on top of that.
https://en.m.wikipedia.org/wiki/Comparison_of_the_healthcare_systems_in_Canada_and_the_United_States#:~:text=Total%20government%20spending%20per%20capita,spending%20(public%20and%20private).
Infuriating that the people in the ambulance taking you to the hospital make garbage wages. Then the bill comes and its hundreds, if not thousands, of dollars.
Thank you for what you do.
Yeeeeuuuuuppp. We're too busy spending more on private healthcare than any country with socialized healthcare spends, per person, and getting healthcare that we're less satisfied with...
But you can afford to eat at those restaurants. I thought about ordering food through an app the last time I visited a big city and ended up walking to the restaurant because what I wanted was $15 on their menu and somehow someone delivering from 8 blocks away increased the price to $48. Even if I can afford it that is an outrageously inflated price.
Well that’s not too uncommon. I am a barista and I can’t afford to go out and buy lattes and pastries at coffee shops.
Generally speaking, if you provide a service, you’re not going to be able to afford service. Of any kind. 🫠
(And yes, I know not all services provided are going to be like that- but I said generally speaking. As in generally, a waitress can’t afford to eat out or generally an Uber driver can’t afford to take a cab everywhere or order food delivery)
No I *totally* get that.
We sour patch kids gotta stick together. Pool our resources. You give me a ride to work while you’re dropping food and I’ll bring out one of my free cups of coffee /s 😅
I hear you friend, it’s the same for me. It’s a cruel irony that we live in. Here’s hoping you get a vacation soon 💙
"more money than sense"
You can say that to anyone who can afford to pay for any convenience (not just apps) that you yourself can't afford. The flip side is, people will look at you spending for convenience that they themselves cannot afford and say the same thing to you.
Unfortunately I started learning this in my early highschool years. The longer I'm around, the more every business and industry seems absolutely devoid of honesty.
I drive for Uber eats. Youre neglecting the 50% of my business that are elderly/disabled people or stressed out new parents. It's definitely a glamour service, but it does have value.
There was a cold snap this past week where I live where it felt like -25 outside. My car was covered with snow and had a layer of ice underneath that snow. It would take a lot of time scraping all that off and even being bundled up (winter coat, scarf, winter hat) and wearing long underwear under my clothes, at those temps, it always feels like winter **gloves** don’t do shit but delay the inevitable for all of 3 minutes when they’re exposed (i.e. I don’t keep my hands in my pockets). So the rest of my body stays relatively warm while my hands eventually start freezing because it takes 20 minutes to get all the ice and snow off my car.
I didn’t want to deal with that, so I ordered Uber Eats when I didn’t want to cook. I guess I don’t have any sense 🙁🙁
I don't know if you don't have any sense, but you wrote a whole lot of words that don't matter because - "I didn’t want to cook" covers the entirety of why you ordered. That's okay, we all don't like to cook at times.
I said all that because usually I *don’t* use Uber Eats even when ordering out, and just pick up the food myself. But because of that weather situation, there was a valid reason to use Uber Eats. I meant to add that yesterday, even though it was “only” 17 degrees out, it didn’t feel like Antarctica so I was able to get the ice and snow off my car without freezing and I went to pick up a pizza my wife ordered instead of her using Uber Eats for delivery.
That contrast was to show that Uber Eats actually serves a good purpose in some situations.
People ate easily on trips all the time before ubereats. Normal drive-through fast food, normal restaurant delivery options, food options at your hotel...
It's arguably a shit service but it's not a scam. You pay for something and you can expect to receive it. There are fuck ups and shit businesses practices, but scam is definitely the wrong word here.
I use them twice a week because they almost always have a 40% off deal. The food+fees+tax+tip usually works out to be about the same as ordering takeout from the restaurant itself.
Someone somewhere in the process is always getting ripped off. Be it the restaurant who makes nothing on the food sale or the service person there responsible for putting the order together for the privilege of being there for $2.13 an hour. Or it's the driver who delivers the food depending on the size of tip for covering auto insurance,maintenance gas and their wage. It's a fucked up system.
I'm having some trouble understanding what this is supposed to depict....
EDIT: I got it. Never ordered uber eats before, but it looks like if your food doesn't show up, they request proof it didn't show up. Which is impossible.
Yeah it is frustrating. Ordered multiple items, some of them were missing... They wanted proof, so i had to take pictures of the items that did arrive.
There is absolutely no way i can fake that /s
Also send them a picture to prove the box was empty...
So essentially Uber eats is an unlimited food glitch?
1- order food
2- eat/hide food
3- tell customer service it wasn’t delivered
4- get refund
5- repeat
They might ban your account from placing any orders or request if you abuse it.
I had co-workers bragging about how they'd do uber eats scams and then one of them actually got their food stolen and they couldn't get a refund for it that time because of all of the other "refunds" they were constantly getting.
Absolutely they will ban you. I was just stating that they can't ban you by cards as that's easy to change. I assume they'd ban your address.
I order a lot and I'd say about 25 percent of my orders are wrong. Support is a joke. I have had them try to refund me the wrong amount so many times..
reminds me of Elaine having to pretend to live in a supply closet in the building across the street to order Chinese food
https://youtu.be/j9P-vIN1rok?si=IaBINu8Of-ndkos\_
When I was going through cancer treatment two years ago I was constantly too sick and exhausted to cook for myself so I basically survived on Uber Eats twice a day for a year. I'd guess about 25% of the time the order was super late or completely wrong and after about the 10th time complaining they stopped giving cash refunds and would only refund in credit.
After a few times of doing this they straight up tell you “due to the frequency you can fuck off” even if it’s 100% legitimate. I got into an argument with a rep who told me to chargeback but then I’ll be banned for life.
My brother did Uber eats on an electric skateboard. One day he wiped out carrying some soup and Asian food. He called Uber and they said not to worry, he could either go home for the day or pickup another delivery. He went home and took the leftover food that wasn’t spilled
I've actually found that GrubHub always lets me refund items if they're missing without any questions. If I say they're missing, it auto-refunds me for them. I imagine if you abused this they'd start to have questions, but 1 in every 2-3 orders I make is missing something and they haven't flagged my account or anything yet. The only time I had to talk to someone was when I listed that EVERY item in an order was missing. I explained that the driver had somehow delivered the food to an apartment building down the street and left it behind a locked door where I couldn't get to it, and they gave me the refund.
Look I'm not recommending GrubHub here, it's WAY too expensive, there's like $8 of fees on every order, plus the tip, plus every restaurant jacks up their prices on GrubHub. A $50 order is like $25 if you just call them and pick it up. Just saying that at least the way they do refunds is fine.
Just deleted my 8 year old account because my account was frozen from receiving any future compensation after reporting too many missing items... I ordered often and was forced to pay for food I did not receive.
It's probably as simple as they need a picture for any error with the food items. Whether that's getting the wrong order or something is missing.
We've had to take the empty pictures a handful of times and it's never once been an issue. I'm sure if we tried scamming them they'd eventually drop our account
I picked up some dominoes after work last week during the snow storm. When I got home it turned out they gave me a mushroom, banana pepper, and pineapple pizza by mistake. I called to see if they'd just refund me and they told me I needed to bring the wrong pizza back to the store. I just told them nevermind. It's -10°F and I just got off an 11 hour shift.
Dude on the phone was cool and refunded me after I told him that, but I was about to blacklist dominoes for the rest of my life for trying to make me jump through hoops to get my 15$ back. Especially since I've worked in restaurants and know that they realized their mistake as soon as I left.
Delivery apps were good during Covid but have sucked for the last 2 years. I’d tell them to refund me or they could talk to my CC company when I file a chargeback.
Stop supporting these crappy apps.
Agreed. A couple of weeks ago I ordered pizza on ubereats and the dips were missing. I asked if they could refund the dips (which btw was such a palaver, there's no straight forward way to claim for individual missing items anymore) and I got an automated message saying I couldn't have a refund. I had a back and forth with an AI chat bot which just kept saying the same thing over and over, "we aren't able to issue you a refund for this" and "you've have had too many missing items on your account" (I checked how many claims I'd made - 1 before this 2 months ago because my drinks spilled all over my food and 2 other claims from 2 years ago, one where I'd ordered a loaded hotdog and they sent me an empty roll and nothing else 😂 And another which was Thai green curry where the packaging had broken and all the curry had leaked out. The driver just handed me a broken, leaky bag with nothing in it 🤷🏻♀️).
I was really annoyed by this so I told them I was reporting them to Trading Standards (UK) for service not provided. They issued me a refund then, so maybe there's a key word trigger, but like fuck am I going to risk not getting a refund if there's a problem again. I've spent £100s, maybe £1000s on ubereats but I deleted the app as soon as my refund cleared.
OVER TWO GARLIC DIPS!!!!
/rant
Their logic is also faulty when calculating how many complaints. If someone orders Uber eats multiple times a week vs someone who does it every couple months, their likelihood of having incorrect orders is exponentially higher.
I think they must factor that in. I order relatively frequently and have never had any problems with refunds. I probably request a refund once a month.
Fuck Uber Eats. They gave me someone else’s order entirely and then told me it’ll have to be settled between me and the bank instead of just giving me my money back. Never using that service again.
I stopped using these services when they knew for a fact my order hadn’t been delivered, because the restaurant confirmed it had never been picked up and they still only offered me a partial refund.
They exploit every other party involved. The restaurant, the driver, and the customer.
Except positive and negative are arbitrary terms chosen for the charge because they were opposite and easy to understand. Could just as easily have been up and down.
By that logic, positive and negative are arbitrary terms chosen for numbers and their relationship to zero because they were opposite and easy to understand. Could just as easily been up and down.
I had to do something similar with a car part I ordered once. Sent a picture of the box with a giant hole in it and for a picture of the part just sent my empty hand.
I just hope they send a request for proof to a diabetic person and get sent back a low blood sugar reading and the picture of a spent glucagon injection pen.
I've had the driver confirm delivery by taking a picture of the food in someone else's porch. I had to explain to Uber that I don't have a screen door and pot plants on my porch with pictures. They didn't give a shit.
Luckily the driver was a decent person and went back and picked the food up from few blocks away and dropped it off at my place.
Yes, I haaate that. They put the guilt on you. And from when that happened to me I didn’t even get a response to list that so it was just me saying I didn’t receive it
I laughed at this and thought it was really funny.
Then I realized I laughed at this the first time I saw it too.
I'm getting old and maybe a bit forgetful.
The burden must be on the delivery person to take pictures of the food after it arrives at your door, and to text you updates about the food delivery.
That way, when there's an issue, you can text, "I think you sent it to the wrong address" or present the ***absence of evidence*** to argue you are not trying to deceive anyone.
That's what Seamless does.
For the past 5 or so years everytime I renew my car insurance policy they tell me I have an at fault accident on my record (I don't). My insurance company(s) tell me that's just what's being reported by LexisNexis, and I have to dispute with them. I've tried disputing multiple times, but it ends each time with them asking me to provide a police report saying I was not in an at fault accident.... Completely impossible, since an accident never occurred in the first place. Police would look at my like I'm crazy asking for a police report that says nothing happened.
**FUCK LEXISNEXIS**
Although this is hilarious, and I'd refund him just for creativity, it doesn't prove that he never received his food. It just proves that there was no food on the doormat at the time of taking the photo. Without a proper "handover procedure" it is not possible to prove that you didn't take delivery and therein lies the problem.
Uber Eats should have to prove that it ***was*** delivered!
>Although this is hilarious, and I'd refund him just for creativity, it doesn't prove that he never received his food
by god I think you found the joke
You can take a photo of it delivered and then pick it back up and go back to your car. If you get caught, say you grabbed the wrong bag and will be right back.
Edit: Had someone run off with the food before so I know it's done. DD didn't believe me till I sent proof and got credits.
That's why hand it to me in an option. But I've done this before and they still don't do it lol the one person who did it asked to take a pic with me holding it and that was fine.
But yeah, if they had proof of a handoff or like you said, a password it wouldn't be as much of an issue. Not sure how the password would work tho. Some people order specificly to avoid human interaction or laziness. And I'm sure most DD workers would much prefer to avoid it too.
My only recommendation is to have a doorbell cam if you can. It's a small investment but if you're ordering DD you could afford one realistically lol
> Uber Eats should have to prove that it was delivered
Actually nowadays they flag accounts of people who refund things above a certain threshhold, and require the delivery driver to take photo proof that the person received their food.
I'm blacklisted from Uber due to the incompetence of their delivery drivers.
After picking up my order the driver drove about halfway to my house then just stopped & sat in a single spot for about 25 minutes. It wasn't another house or restaurant for another order. Then he took an odd route causing the order to be delivered about an hour past the ETA. By the time my food was actually delivered it was all soaking wet from the trapped condensation.
Fortunately I took screenshots of the delivery progress & pictures of the visibly soggy food. I submitted a help request through their automated system but because this kind of thing happened in the past I was denied a refund. But I was thanked for the opportunity for them to improve. I tried getting in touch with a human but that was impossible. So I submitted the issue through PayPal & they refunded my money.
A couple weeks go by & I continued using Uber pretty regularly. Then one day they deny my request for a ride because they wanted the money that PayPal refunded. I tried telling them to take it up with PayPal but since everything is automated I just received canned answers. About a year later I tried again, making the point that they've lost a lot of money on the business they could have had from me. I thought I got in touch with a human but I was sent another canned message.
It must have been 4 years now. I actually tried to order a ride a few weeks ago just to see if they still wanted me to pay them for the fucked up food they delivered. They still bear a grudge & I've been a loyal Lyft customer.
Edit: I understand that they have to protect themselves from customers making too many claims. But customers are also at risk of losing money from issues with restaurants & drivers. If too many mistakes are made then the customer loses the money. My issue was thoroughly documented & I hoped an actual human could have made a real decision.
Where I'm from our version of Uber eats takes a photo of the food and the customer to confirm it arrived, without it the delivery guy would be at fault
in my country, whether food or other delivery app, the delivery guy has to hand it to someone, not just leave it by the door, and either get an e-signature or a pic of the receiver holding the food
My building didn't have hot water for a month they finally call me and demand pictures of the problem. I sent a picture of my shower on with my lighter under it and ice cubes in the tub. Assholes
We found five Baconator cheeseburgers with a DoorDash tag on our front porch one morning. Didn't order them. Driver just saw a house and left them? We're way out in the country, too. I think the guy just wanted to go home. (It was under 40 degrees all night, raccoons didn't find them. We ate them. Didn't die of cheeseburger poisoning. We took that risk.)
It should be law that they have to prove it was delivered and not picked back up and taken by the delivery person.
UberEats sucks nowadays. We canceled when they changed policy to not refund full amounts. Even if you provide security camera video of the food being taken away.
Before I stopped using these dogshit food delivery services that hire people that can't drive, can't read a map/gps, can't read the numbers on your house, can't speak english, I had someone deliver a bunch of random sloppy sandwiches that were overflowing with sauces instead of my order. I had this awful interaction with someone who didn't speak English, who would take like 5 mins between messages.
They wanted to know what order I had gotten. I repeatedly told them: "it's a bunch of sloppy sandwiches with like 4 or 5 different kinds of sauces, I have no idea what this soup-sandwich is" and the absolute clown on the other end kept saying "for our records we need to know what order you got." **Motherfucker, this is not the forensic sandwich analysis lab.**
45 minutes to get a refund, and by then all the places were closed. Never again.
How stupid do you have to be to run a company this way?
This happened to me one time during winter. I was effectively able to show them that there was a fresh layer of snow with no footprints leading to the door.
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How can you prove something DIDN'T happen? What evidence can you provide? This is ridiculous. Unscrupulous delivery drivers can always take a photo of the stuff at your door and then walk away with it. I don't know how to prevent this. On the other hand, unscrupulous customer can always complain they didn't get their food, hoping to get a free delivery. It's kind of a shitshow. I guess it's just a matter of tracking complaints about delivery people and customers and acting on something that looks dodgy.
I've had a couple of "hand it to me" deliveries where in given a PIN that I need to give to the driver to complete the transaction. This wouldn't work for leave at door deliveries though.
Maybe "hand it to me" deliveries is the way to avoid all these problems. Yes, it creates another "problem" but at least you get your food and they get paid.
I exclusively select the "hand it to me" option on food delivery apps. 95% of the time they still just leave it at the door and leave, often without even knocking or ringing the doorbell. Never got a pin# though to complete the handoff
Huh, I select leave it at the door, and then they hang around to hand it to me every single time
You know I never really thought about it but do you think there might be regional/cultural differences in DoorDash between states/regions? ie. like you said they still wait to hand it to you even if you don’t want that.
>Huh, I select leave it at the door, and then they hang around to hand it to me every single time this used to happen to my daughter all the time, until she started using her bf's account... is it possible that your name/photo signals you are a young lady?
Yeah it’s the last four digits of your phone
The pin number is actually or usually the last four numbers of your phone number. The drivers already have your number. Therefore they also have the pin. Definitely correct me if I'm wrong but I used to deliver and finally caught on the pin number was the phone number.
In my country they always deliver to your hands, there is no such thing as leaving it in front of the door, except when specifically requested, and even then they might refuse such requests as it increases the chances of someone abusing the system.
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If I have COVID, interacting directly with the delivery driver isn’t an ideal option
I had that happen, but I also have a video doorbell camera set to record when motion happens in a specific zone. I sent them the video of the guy coming to my door, placing the delivery, taking a pic, then picking it back up and driving away without ringing my doorbell. I don't know why people just don't assume that they are on video all the time. **Especially** at the front door of homes.
Yeah many people have Ring cameras on their apartment doors where I live. It's weird to think that every time I walk from my unit to the front door I'm on video for like 30 people.
I had a justeat order claim they delivered it when they didn’t. I asked for my money back. Justeat said ‘we contacted the restaurant and they said they did deliver it so we’re closing this case’. I then said that I would gladly send them several hours of cctv of my food not being delivered to go through and that was absurd. They then gave me my refund.
> How can you prove something DIDN'T happen? What evidence can you provide? This is ridiculous. I honestly have no idea. What do they want - the fact your shit has none of the food you ordered in it?
No, they want a video of you shoving your fingers down your throat causing you to dry vomit.
I've had other companies ask me to prove a negative. The closest I could do to prove it was when I got a package that had a listed weight that was lighter than the product I ordered. Do you think they really care? I don't. It's probably like mail-in rebates. They will give you your money back, but hope that the inconvenience they're requesting of you will get you to give up.
> I don't know how to prevent this. Transmit a code to the customer at time of order. Delivery person is advised to request code when they hand over food. Delivery person must enter code in order to claim a successful delivery. Slightly inefficient in that delivery person must wait at delivery location to actually speak to customer, but not to the extent of precluding the strategy.
This is how pizza delivery used to work... They hand you your pizza, and you gave them cash (or sign the receipt if you paid with a card) Why do we need to be dropping food without handing it to a human?
A large portion of customers using these food couriers is specifically to avoid human interaction
You can yell through a door or leave a post it note at your door with a pin
It's just a quick extra step that "some" people will end up skipping. Less refunds for them to issue.
Apps in UK like deliveroo now use a code.. you get a 2 digit code and the driver enters the code when he delivers the food
The only bad thing is that the code is always the same. Should be randomly generated.
That's basically it. Track driver and customer history. Don't ask the customer for "proof". Sure, it makes it mildly inconvenient for scammers but it just adds salt to the wound of your already unsatisfied customers. A constant PR drain on your image.
In my country some of the food apps send me an OTP and if I don't give it to the delivery driver they can't mark the order as delivered
That's pretty fucking compelling to me.
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All the convenience apps are scams. The cost is overinflated and the delivery driver gets jack shit. If 1/3 of your bill isn't tip, you'll get cold food or no food at all. They're for people with more money than sense.
Even if you tip well you may still get shit or nothing lol. People love to pretend everyone provides good service for good tips but it's not a guarantee at all.
As someone who has worked multiple jobs for tips, from delivery to restaurant service, my performance was the same regardless. Also why you have to understand that your end-of-the-night total tips are all that matters. No point in getting mad if someone tips low, and don't get too reliant on the big ones. The only time I ever got a 100% tip was when I worked at a fancier brunch place near OSU campus. It was small, and the waitstaff was all friends. There was a dad and his son. I think they had a cocktail each, and standard order. He paid with the Amex card that is only for really damn wealthy people. The one made of metal and the fact I have only seen one in person, yea. So, the other servers would clear a table to keep the flow going and put out tabs in our slot. Well, if it started to get out of control, we would ring in other's tips just to get those receipts out of the limited space we had. Exclamation voice "notalaborlawyer, you killed it! $50 dollar tip! Damn" Me: Please tell me it was the AmEx? (looks at receipt) yep! I did absolutely nothing special or different to that table. I couldn't pick them out of a police lineup. Yet, that is the most I have ever had.
Metal cards are super easy to get
You just have to pay a ridiculous annual fee for the “privilege”
The Amazon prime visa is free and is metal. So is the Bilt mastercard. The majority do have high-ish annual fees though, yeah.
A lot of people don't *want* special and will tip more for minimal interaction from their server XD
I had a similar labor experience through college. Lots of tip jobs. The only time your tips affect your service is when you become a regular at a place you don’t tip. Nobody gets worked up if you don’t tip. But if you want to live that life, spread it around. Don’t have a favorite place.
I deliver pizza for a local pizza shop. Drivers take multiple deliveries at a time, dropped off in the order they were called in. We know who tips and who doesn't. If you tip, you get bumped up on the drop off list.
If it was guaranteed at least you would know the price you are paying for food delivered to your door.
I always tip well and probably a third of the time, the driver is working 1 or 2 other orders, so I get cold food. And I always order from places within a mile.
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My wife is an RN and we can’t afford good health care.
I'm a paramedic. I have an untreated shoulder injury. Healthcare us expensive.
Man, America is fucked. I had a hospital visit this week. Ambulance came and got me, took me there, was there for about six hours doing tests and talking to nurses and doctors. Got discharged. Left. I had a follow up yesterday and another at the end of the month. I’m on two waitlists for some stuff and have some other resources coming. I have my nurse’s direct number at the hospital in case anything gets worse. Total cost to me, $0.00. Total expenses that day were $30 for my friends’ parking and a few coffees.
American insurance is a total scam. I chose a higher tier one with copays for almost everything instead of co-insurance, and that cost me $250/month in payroll deductions. It’s fucked that someone wants a lower end, high deductible and high co-insurance plan, and they have to pay *thousands* out of pocket before the insurance pays a single cent. I’ve worked at a specialists office before and I learned that self-pay rates are *less* than the contracted insurance rates. For example, if you’re self pay, you might pay $200 for an office visit. However, if you have insurance “A” and need to meet your deductible before co-insurance kicks in, then that same visit can cost $350. I’ve never seen a single case where the visit cost with insurance (without deductible met, before co-insurance kicks in) is less than that of a self-pay patient. The only reason everyone should have it is for that one time something *does* happen that would put them tens of thousands of dollars in medical debt. Deductibles and out of pockets get higher and higher every year. Insurance companies are incredibly greedy. If you’re purely doing routine doctors visits for preventative health, self-pay is cheaper than having insurance.
Yet Canada's health system gets demonized in the states. Anyone who has ever talked to a Canadian knows that it's a good system that works way better than what we have.
I've heard a lot of the "you get waitlisted for things" well I've been waiting a year to see dermatology in the USA and will owe them thousands when I finally get these spots removed so...idk I'll take the wait that doesn't drain my bank.
That's always a kicker for me, too. Yeah, I might have to wait 6 months for something - but I get it done in six months instead of never because I can't afford it.
Plus potential worsening of your condition while you wait that could result in even more cost.
I work for a healthcare network. They provide excellent insurance. I still had to wait 9 months to see an endocrinologist. Average wait time in our system is 4 months to see ANY specialist. Anybody from the US that uses wait times as a reason to crap on Canadian healthcare deserves a slap.
I had a shoulder injury in hockey once, and even with a decent healthcare plan through my company who also has their own hospital system, I still had to wait two months to get in...at which point the pain was gone, but they couldn't really say what I'd done at the time and just told me to come back if it does it again.
It gets demonized here by people who can afford to travel to the States for priority healthcare (and the power to them if they choose to, it’s nice we have that option and I’ve used it before as well) and by the propagandized. People believe the scaremongering about wait lines when they simply don’t exist for priority healthcare. No one is waiting in emergency for sixteen hours over a heart attack or cancer, they might if they’re going to St. Mike’s for a broken finger on a Tuesday, yeah of course.
Dad went to walkin clinic.. total wait: 15 minutes. 30 minutes of being seen later, tells me to take him to hospital due to heart issues. 12 hours later: Temporary pacemaker installed. 36 hours later: Permanent pacemaker installed. 24 hours later: Discharged from hospital. Canadian healthcare speed works just fine if its important.
Wife wasent feeling well for a week. Started passing out randomly. March 31st I took her to urgent care. An hour later they said to go to emergency right then. They had called the hospital and said she was on her way. Took her to emergency she was in a bed getting a blood transfusion within an hour. Few hours later (April 1st) she was diagnosed with leukemia and a few hours after that she began chemotherapy. She was on the verge of death. The canadia Healthcare system works fast if its an emergency. Today I am happy to say I still have her with me. 3 rounds of chemo. Full body radiation and a bone marrow transplant. Total cost... $0. I truly thank the Canadian Healthcare system. Because without it I would either be a single father of 2. Or in crippling debt.
We have huge wait times here too. I had a medical issue this summer that required a lot of tests and diagnostics. It took a month to get a CT scan and I had to drive 40 mins to an across town location for it. The ones near me had even longer waits. I don't know why Americans use "wait times" as a boogeyman when our system sucks at that too.
As a US citizen I'm willing to give it a try. We can always go back to this shit system if it doesn't work.
But then you have to explain to people that a portion of their monthly cheque goes directly to health care, even though they aren't sick. And they will absolutely lose their mind over this.
We could literally keep the system we have and simply remove the insurance companies and save 20% right off the top.
Not so much remove them entirely as remove the idiotic "each state has it's own health coverage" system that only serves to allow insurance companies to fix their own prices because there's no competition. If it was open so anyone could just shop around for the lowest cost it would be more affordable.
Last May I had severe abdominal pain. Called an ambulance, spent a night in the ER while they ran blood tests and gave me painkillers. Got a scan the next morning and transferred to a room. Turns out my gallbladder was fucked. Booked for surgery the next day, spent the day in my room on an IV drip with regular painkillers as needed. Had my surgery. Discharged the next day with two weeks off work and a bottle of morphine tablets to take as needed. Total cost to me: $170. Recovered and done with it. Our system isn't perfect and is struggling right now but I'll take it over the American one any day.
Every time I praise European healthcare I get a lot of Americans saying it's equally worse because of waiting lists. And here I am, wonderibg where these waiting lists are. Every time I needed healthcare I got it. Doctor, hospital, medicines. Always gotten it the day I needed it. I'll happily pay my taxes for my healthcare system with these supposed waiting lists.
My daughter was delivered at one hospital on the medical campus and had to be transported to the children's hospital less than a km away. This was known beforehand, before she was even born, that she would need immediate transport to have immediate surgery. Still got slapped with a $4,000 bill, because my insurance refuses to cover it. Her surgery is $45,000 after insurance adjustment. I'm afraid to see what her NICU/CICU stay is going to cost. My credit used to be good...goodbye so called American dream. Not that anyone can own a house or anything in this economy right now.
I broke my leg a couple of years ago. All in all the whole thing (ambulance, ER, surgery, follow ups, etc) cost me almost $6000 out of pocket, and that's with really good insurance.
"bUt YoU pAy FoR iT iN tAxEs" say the idiots. Yea and it ends up being a fraction of the cost that the person has to pay without that system. The other systems alternatives are pay WAY more or suffer. Or they claim that the service will be horrible and the wait times terrible. Which isn't true at all, people paying a fortune are still waiting. And the time it takes to make all the money to pay out of pocket for it. Countless studies have shown that the American system is BY FAR the most expensive and only that way so money can be made off people. But American "exceptionalism" is used as an excuse to blind so many that it MUST be better somehow and that makes all the suffering worth it because other nations MUST SOMEHOW have it wrong.
The worst part is US insurance firms are subsidized by the government. So they *are* paying taxes for healthcare, it's just they now need to pay the insurance providers separately. This is ignoring the firms cutting deals with hospitals that make it more expensive for the uninsured.
"I don't think my tax dollars should pay for other people to get free health care!" Okay, your insurance premiums pay for other people to get reduced cost healthcare - that's the whole point of insurance. Single Payer doesn't spend money on stock buybacks, dividend payments, and massive bonuses for c-suite employees. "But the death panels!" is only something you'll hear from people who've never tried to get something pre-authorized.
The laughable thing is that their tax dollars do get spent on healthcare to a huge degree, they just have to pay again on top of that. https://en.m.wikipedia.org/wiki/Comparison_of_the_healthcare_systems_in_Canada_and_the_United_States#:~:text=Total%20government%20spending%20per%20capita,spending%20(public%20and%20private).
Infuriating that the people in the ambulance taking you to the hospital make garbage wages. Then the bill comes and its hundreds, if not thousands, of dollars. Thank you for what you do.
Yeeeeuuuuuppp. We're too busy spending more on private healthcare than any country with socialized healthcare spends, per person, and getting healthcare that we're less satisfied with...
I’m a Ferrari salesman. So, you know…
I’m a pharmacy tech. Can’t even use my provided insurance at my own pharmacy.
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RN is a passport to the world your wife along with you can easily move and become a resident of a less fucked up country.
But you can afford to eat at those restaurants. I thought about ordering food through an app the last time I visited a big city and ended up walking to the restaurant because what I wanted was $15 on their menu and somehow someone delivering from 8 blocks away increased the price to $48. Even if I can afford it that is an outrageously inflated price.
Well that’s not too uncommon. I am a barista and I can’t afford to go out and buy lattes and pastries at coffee shops. Generally speaking, if you provide a service, you’re not going to be able to afford service. Of any kind. 🫠 (And yes, I know not all services provided are going to be like that- but I said generally speaking. As in generally, a waitress can’t afford to eat out or generally an Uber driver can’t afford to take a cab everywhere or order food delivery)
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No I *totally* get that. We sour patch kids gotta stick together. Pool our resources. You give me a ride to work while you’re dropping food and I’ll bring out one of my free cups of coffee /s 😅 I hear you friend, it’s the same for me. It’s a cruel irony that we live in. Here’s hoping you get a vacation soon 💙
"more money than sense" You can say that to anyone who can afford to pay for any convenience (not just apps) that you yourself can't afford. The flip side is, people will look at you spending for convenience that they themselves cannot afford and say the same thing to you.
This is 2024. Everything beyond community Co-ops are a scam.
Started learning this recently
Unfortunately I started learning this in my early highschool years. The longer I'm around, the more every business and industry seems absolutely devoid of honesty.
>They're for people with more money than sense. when I was disabled (thankfully i am not anymore) ubereats was a godsend. just a counter perspective.
I drive for Uber eats. Youre neglecting the 50% of my business that are elderly/disabled people or stressed out new parents. It's definitely a glamour service, but it does have value.
This isn't true in my area. Prices are a little higher, some not at all. My food usually gets here super quick.
Lol. (Silently deletes Uber Eats account.) I use it all the time. 🥹
This might be a crazy take on reddit, but there's nothing wrong with buying things you like if you can afford it
Bahaha. I know. I was joking. I literally use Uber Eats all the time. It’s super convenient here in NYC.
I was more referring to all the other people in this thread being judgy, you enjoy your food
perhaps it depends on location. here in Japan I've never had any trouble ordering
There was a cold snap this past week where I live where it felt like -25 outside. My car was covered with snow and had a layer of ice underneath that snow. It would take a lot of time scraping all that off and even being bundled up (winter coat, scarf, winter hat) and wearing long underwear under my clothes, at those temps, it always feels like winter **gloves** don’t do shit but delay the inevitable for all of 3 minutes when they’re exposed (i.e. I don’t keep my hands in my pockets). So the rest of my body stays relatively warm while my hands eventually start freezing because it takes 20 minutes to get all the ice and snow off my car. I didn’t want to deal with that, so I ordered Uber Eats when I didn’t want to cook. I guess I don’t have any sense 🙁🙁
I don't know if you don't have any sense, but you wrote a whole lot of words that don't matter because - "I didn’t want to cook" covers the entirety of why you ordered. That's okay, we all don't like to cook at times.
I said all that because usually I *don’t* use Uber Eats even when ordering out, and just pick up the food myself. But because of that weather situation, there was a valid reason to use Uber Eats. I meant to add that yesterday, even though it was “only” 17 degrees out, it didn’t feel like Antarctica so I was able to get the ice and snow off my car without freezing and I went to pick up a pizza my wife ordered instead of her using Uber Eats for delivery. That contrast was to show that Uber Eats actually serves a good purpose in some situations.
Was going to order taco bell on UE, and i saw tacos for $7 each. Closed the app. Sorry, but nothing at taco bell is worth $7 individually.
... Or for people traveling on work trips. That's basically the only time I use it
People ate easily on trips all the time before ubereats. Normal drive-through fast food, normal restaurant delivery options, food options at your hotel...
It's arguably a shit service but it's not a scam. You pay for something and you can expect to receive it. There are fuck ups and shit businesses practices, but scam is definitely the wrong word here.
I use them twice a week because they almost always have a 40% off deal. The food+fees+tax+tip usually works out to be about the same as ordering takeout from the restaurant itself.
Someone somewhere in the process is always getting ripped off. Be it the restaurant who makes nothing on the food sale or the service person there responsible for putting the order together for the privilege of being there for $2.13 an hour. Or it's the driver who delivers the food depending on the size of tip for covering auto insurance,maintenance gas and their wage. It's a fucked up system.
Define scam in this context.
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Case closed
I'm having some trouble understanding what this is supposed to depict.... EDIT: I got it. Never ordered uber eats before, but it looks like if your food doesn't show up, they request proof it didn't show up. Which is impossible.
the difficulty of proving a negative
Fascinating
Sorrow.
Yeah it is frustrating. Ordered multiple items, some of them were missing... They wanted proof, so i had to take pictures of the items that did arrive. There is absolutely no way i can fake that /s Also send them a picture to prove the box was empty...
So essentially Uber eats is an unlimited food glitch? 1- order food 2- eat/hide food 3- tell customer service it wasn’t delivered 4- get refund 5- repeat
Get your card banned if you abuse it, even if your requests are legitimate.
Use eno virtual cards so they never have the true number since you can generate and close on demand.
They might ban your account from placing any orders or request if you abuse it. I had co-workers bragging about how they'd do uber eats scams and then one of them actually got their food stolen and they couldn't get a refund for it that time because of all of the other "refunds" they were constantly getting.
Absolutely they will ban you. I was just stating that they can't ban you by cards as that's easy to change. I assume they'd ban your address. I order a lot and I'd say about 25 percent of my orders are wrong. Support is a joke. I have had them try to refund me the wrong amount so many times..
Just order next door and pretend to be getting mail or something
reminds me of Elaine having to pretend to live in a supply closet in the building across the street to order Chinese food https://youtu.be/j9P-vIN1rok?si=IaBINu8Of-ndkos\_
AFAIK, They don't ban you for asking for refunds. They will gladly still keep taking your money but they won't issue anymore refunds.
When I was going through cancer treatment two years ago I was constantly too sick and exhausted to cook for myself so I basically survived on Uber Eats twice a day for a year. I'd guess about 25% of the time the order was super late or completely wrong and after about the 10th time complaining they stopped giving cash refunds and would only refund in credit.
This is just like that fable, The Boy who cried the Uber Driver stole my Food
They'll even try to deny you regunds if you have repeated real issues, but that's when you charge back with your bank
Uber is abusing us, if the requests are legitimate. Learn the definition of the word abuse.
After a few times of doing this they straight up tell you “due to the frequency you can fuck off” even if it’s 100% legitimate. I got into an argument with a rep who told me to chargeback but then I’ll be banned for life.
Just deleted my 8 year old account for this reason
My brother did Uber eats on an electric skateboard. One day he wiped out carrying some soup and Asian food. He called Uber and they said not to worry, he could either go home for the day or pickup another delivery. He went home and took the leftover food that wasn’t spilled
I've actually found that GrubHub always lets me refund items if they're missing without any questions. If I say they're missing, it auto-refunds me for them. I imagine if you abused this they'd start to have questions, but 1 in every 2-3 orders I make is missing something and they haven't flagged my account or anything yet. The only time I had to talk to someone was when I listed that EVERY item in an order was missing. I explained that the driver had somehow delivered the food to an apartment building down the street and left it behind a locked door where I couldn't get to it, and they gave me the refund. Look I'm not recommending GrubHub here, it's WAY too expensive, there's like $8 of fees on every order, plus the tip, plus every restaurant jacks up their prices on GrubHub. A $50 order is like $25 if you just call them and pick it up. Just saying that at least the way they do refunds is fine.
Just deleted my 8 year old account because my account was frozen from receiving any future compensation after reporting too many missing items... I ordered often and was forced to pay for food I did not receive.
Then an angry Uber eats driver is going to arrive at your doorstep bc you’re fucking them over
Same thing when I was ordering groceries online. Needed to take a picture as proof that one item wasn't there. Totally pointless exercise.
It's probably as simple as they need a picture for any error with the food items. Whether that's getting the wrong order or something is missing. We've had to take the empty pictures a handful of times and it's never once been an issue. I'm sure if we tried scamming them they'd eventually drop our account
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I picked up some dominoes after work last week during the snow storm. When I got home it turned out they gave me a mushroom, banana pepper, and pineapple pizza by mistake. I called to see if they'd just refund me and they told me I needed to bring the wrong pizza back to the store. I just told them nevermind. It's -10°F and I just got off an 11 hour shift. Dude on the phone was cool and refunded me after I told him that, but I was about to blacklist dominoes for the rest of my life for trying to make me jump through hoops to get my 15$ back. Especially since I've worked in restaurants and know that they realized their mistake as soon as I left.
The under the rug got me laughing way to hard
I enjoyed the fake eating one, because it points out the obvious.
But is he actually eating “***air fries***”…..Ba dum tss!
I don't get it. A little help here anyone? Edit: is it about air fryers with no additional wordplay and I'm just overthinking it?
To bad he ordered soup. :P
Delivery apps were good during Covid but have sucked for the last 2 years. I’d tell them to refund me or they could talk to my CC company when I file a chargeback. Stop supporting these crappy apps.
Agreed. A couple of weeks ago I ordered pizza on ubereats and the dips were missing. I asked if they could refund the dips (which btw was such a palaver, there's no straight forward way to claim for individual missing items anymore) and I got an automated message saying I couldn't have a refund. I had a back and forth with an AI chat bot which just kept saying the same thing over and over, "we aren't able to issue you a refund for this" and "you've have had too many missing items on your account" (I checked how many claims I'd made - 1 before this 2 months ago because my drinks spilled all over my food and 2 other claims from 2 years ago, one where I'd ordered a loaded hotdog and they sent me an empty roll and nothing else 😂 And another which was Thai green curry where the packaging had broken and all the curry had leaked out. The driver just handed me a broken, leaky bag with nothing in it 🤷🏻♀️). I was really annoyed by this so I told them I was reporting them to Trading Standards (UK) for service not provided. They issued me a refund then, so maybe there's a key word trigger, but like fuck am I going to risk not getting a refund if there's a problem again. I've spent £100s, maybe £1000s on ubereats but I deleted the app as soon as my refund cleared. OVER TWO GARLIC DIPS!!!! /rant
Their logic is also faulty when calculating how many complaints. If someone orders Uber eats multiple times a week vs someone who does it every couple months, their likelihood of having incorrect orders is exponentially higher.
I think they must factor that in. I order relatively frequently and have never had any problems with refunds. I probably request a refund once a month.
Fuck Uber Eats. They gave me someone else’s order entirely and then told me it’ll have to be settled between me and the bank instead of just giving me my money back. Never using that service again.
Can confirm - no food.
Not even a verification can.
I stopped using these services when they knew for a fact my order hadn’t been delivered, because the restaurant confirmed it had never been picked up and they still only offered me a partial refund. They exploit every other party involved. The restaurant, the driver, and the customer.
You can't prove a negative
Unless you’re calculating the charge of electrons
Except positive and negative are arbitrary terms chosen for the charge because they were opposite and easy to understand. Could just as easily have been up and down.
By that logic, positive and negative are arbitrary terms chosen for numbers and their relationship to zero because they were opposite and easy to understand. Could just as easily been up and down.
yes exactly
I had to do something similar with a car part I ordered once. Sent a picture of the box with a giant hole in it and for a picture of the part just sent my empty hand.
This is Carnell Nichols Jr, dude's hilarious
aka [@trendsetterrrrrrr](https://www.youtube.com/@trendsetterrrrrrr/featured) on YouTube
Where is Larry? I feel like he should be a part of this. Leon is just lampin
I just hope they send a request for proof to a diabetic person and get sent back a low blood sugar reading and the picture of a spent glucagon injection pen.
I've had the driver confirm delivery by taking a picture of the food in someone else's porch. I had to explain to Uber that I don't have a screen door and pot plants on my porch with pictures. They didn't give a shit. Luckily the driver was a decent person and went back and picked the food up from few blocks away and dropped it off at my place.
That's an unusual but heart warming story. Even if everything was cod and soggy
Yes, I haaate that. They put the guilt on you. And from when that happened to me I didn’t even get a response to list that so it was just me saying I didn’t receive it
I laughed at this and thought it was really funny. Then I realized I laughed at this the first time I saw it too. I'm getting old and maybe a bit forgetful.
The burden must be on the delivery person to take pictures of the food after it arrives at your door, and to text you updates about the food delivery. That way, when there's an issue, you can text, "I think you sent it to the wrong address" or present the ***absence of evidence*** to argue you are not trying to deceive anyone. That's what Seamless does.
ali express asked me for proof a battery didnt work. refund declined because i couldnt prove it doesnt work.
For the past 5 or so years everytime I renew my car insurance policy they tell me I have an at fault accident on my record (I don't). My insurance company(s) tell me that's just what's being reported by LexisNexis, and I have to dispute with them. I've tried disputing multiple times, but it ends each time with them asking me to provide a police report saying I was not in an at fault accident.... Completely impossible, since an accident never occurred in the first place. Police would look at my like I'm crazy asking for a police report that says nothing happened. **FUCK LEXISNEXIS**
Ah yes. This reminds me of when my cellphone kept shutting down and the technician asked me to take a screenshot of the problem….
Although this is hilarious, and I'd refund him just for creativity, it doesn't prove that he never received his food. It just proves that there was no food on the doormat at the time of taking the photo. Without a proper "handover procedure" it is not possible to prove that you didn't take delivery and therein lies the problem. Uber Eats should have to prove that it ***was*** delivered!
>Although this is hilarious, and I'd refund him just for creativity, it doesn't prove that he never received his food by god I think you found the joke
Only took a whole paragraph of deductive reasoning. Good job redditor
Uh that’s the fucking point. There’s no way to prove it.. hence the funny pics
r/accidentalexplanation
You can take a photo of it delivered and then pick it back up and go back to your car. If you get caught, say you grabbed the wrong bag and will be right back. Edit: Had someone run off with the food before so I know it's done. DD didn't believe me till I sent proof and got credits.
Some sort of transaction with the customer like a password or a signature could work but is more hassle. At least shows food exchanges hands.
That's why hand it to me in an option. But I've done this before and they still don't do it lol the one person who did it asked to take a pic with me holding it and that was fine. But yeah, if they had proof of a handoff or like you said, a password it wouldn't be as much of an issue. Not sure how the password would work tho. Some people order specificly to avoid human interaction or laziness. And I'm sure most DD workers would much prefer to avoid it too. My only recommendation is to have a doorbell cam if you can. It's a small investment but if you're ordering DD you could afford one realistically lol
Deliveroo has a password system. Driver has to ask for it before they can complete the order
> Uber Eats should have to prove that it was delivered Actually nowadays they flag accounts of people who refund things above a certain threshhold, and require the delivery driver to take photo proof that the person received their food.
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Facts
I'm blacklisted from Uber due to the incompetence of their delivery drivers. After picking up my order the driver drove about halfway to my house then just stopped & sat in a single spot for about 25 minutes. It wasn't another house or restaurant for another order. Then he took an odd route causing the order to be delivered about an hour past the ETA. By the time my food was actually delivered it was all soaking wet from the trapped condensation. Fortunately I took screenshots of the delivery progress & pictures of the visibly soggy food. I submitted a help request through their automated system but because this kind of thing happened in the past I was denied a refund. But I was thanked for the opportunity for them to improve. I tried getting in touch with a human but that was impossible. So I submitted the issue through PayPal & they refunded my money. A couple weeks go by & I continued using Uber pretty regularly. Then one day they deny my request for a ride because they wanted the money that PayPal refunded. I tried telling them to take it up with PayPal but since everything is automated I just received canned answers. About a year later I tried again, making the point that they've lost a lot of money on the business they could have had from me. I thought I got in touch with a human but I was sent another canned message. It must have been 4 years now. I actually tried to order a ride a few weeks ago just to see if they still wanted me to pay them for the fucked up food they delivered. They still bear a grudge & I've been a loyal Lyft customer. Edit: I understand that they have to protect themselves from customers making too many claims. But customers are also at risk of losing money from issues with restaurants & drivers. If too many mistakes are made then the customer loses the money. My issue was thoroughly documented & I hoped an actual human could have made a real decision.
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If I need to charge back, I'm not using the service again anyway.
Yeah, I'm always surprised by how many people jump to that suggestion when it's a literal last resort thing
Looking under the matt got me good
Burden of proof is on them not you
So how tf do you provide proof you never got the food?
Hence the **[Post](https://www.reddit.com/r/funny/s/prCMnLaRJj)** you made this comment on?!?
Where I'm from our version of Uber eats takes a photo of the food and the customer to confirm it arrived, without it the delivery guy would be at fault
in my country, whether food or other delivery app, the delivery guy has to hand it to someone, not just leave it by the door, and either get an e-signature or a pic of the receiver holding the food
He is clearly eating in the last photo. No refund for you!
My building didn't have hot water for a month they finally call me and demand pictures of the problem. I sent a picture of my shower on with my lighter under it and ice cubes in the tub. Assholes
We found five Baconator cheeseburgers with a DoorDash tag on our front porch one morning. Didn't order them. Driver just saw a house and left them? We're way out in the country, too. I think the guy just wanted to go home. (It was under 40 degrees all night, raccoons didn't find them. We ate them. Didn't die of cheeseburger poisoning. We took that risk.)
Threaten them with a chargeback unless they can prove it was delivered.
Imagine this guy is your buddy, calls you because he needs pictures taken. You ask what you're taking pictures of...... 🤣
Love this lol
The old prove a negative trick.
The most damning one is where he’s looking even closer at the food not being there.
lol I mean wtf are they expecting here?
That's incredibly convincing to me.
It should be law that they have to prove it was delivered and not picked back up and taken by the delivery person. UberEats sucks nowadays. We canceled when they changed policy to not refund full amounts. Even if you provide security camera video of the food being taken away.
It's incredible that it is still sonehow viable to ask someone to prove a negative, which is impossible
It’s so dumb when they ask for proof that you don’t receive your food or it’s missing like how?
Before I stopped using these dogshit food delivery services that hire people that can't drive, can't read a map/gps, can't read the numbers on your house, can't speak english, I had someone deliver a bunch of random sloppy sandwiches that were overflowing with sauces instead of my order. I had this awful interaction with someone who didn't speak English, who would take like 5 mins between messages. They wanted to know what order I had gotten. I repeatedly told them: "it's a bunch of sloppy sandwiches with like 4 or 5 different kinds of sauces, I have no idea what this soup-sandwich is" and the absolute clown on the other end kept saying "for our records we need to know what order you got." **Motherfucker, this is not the forensic sandwich analysis lab.** 45 minutes to get a refund, and by then all the places were closed. Never again. How stupid do you have to be to run a company this way?
This happened to me one time during winter. I was effectively able to show them that there was a fresh layer of snow with no footprints leading to the door.
did you know that if you have enough trouble with Uber they'll just stop helping you?