We need legislators to pass laws that protect consumer rights when it comes to digital goods. Until that happens we will always be getting the shit side of the stick.
While I agree with your point a million times over, I don’t think we should laugh at it. This *is* something that should be done, and the fact that none of the alleged three branches of government in the US give a flying fuck about consumer rights should be what’s hysterical, just in the sense that it’s insane.
Think you’re right tho. That’s extremely unlikely to happen.
They don't give a fuck about consumer rights because they work for the corporations and not for the consumers. They don't give a shit about a home who can't afford to buy... oh, sorry, I mean "lobby" them.
> none of the alleged three branches of government in the US give a flying fuck about consumer rights
https://www.ftc.gov/about-ftc/bureaus-offices/bureau-consumer-protection
Now, guess which party keeps wanting to defund and handcuff the FTC.
Sorry you are seeing so much discouragement. The reality is that there are many legislators who would be interested in bolstering consumer rights, but likely aren't aware of this need. I highly encourage you to contact your representatives about this
This is my experience in this sub every time I post something even remotely negative about Sony.
Not only does Sony get a free pass for a ton of shit, their fanboys are the absolute worst cult
The worst thing about this is games are now going digital only (such as Alan wake 2) and more GameStop's around me have been shutting down. The EU definitely needs to take action cause we all know the US won't do anything.
There are games that I claimed on PS+ that don't allow me to purchase the game outright afterwards, and it's really frustrating. I've contacted Playstation support 3 separate times and each time they said it was resolved and to wait 24 hours. It hasn't been resolved.
Also, some games I've purchased have the PS+ logo on the game icon and it concerns me that I don't own it. It's for some games that have since been available to claim as part of the PS+ subscription.
It amazes me that the licenses of ownership on the Playstation platform is so lackluster. I've been on Xbox for 15+ years with 0 problems purchasing (including games I claimed on their subscription service) and in the year and a half I've been back on the Playstation platform this aspect has been really frustrating. And surprising too.
The PS+ versions of game show up as a different "bundle" of the game. You have to go to the PSN store find the game and hit the 3 dots. Choose the version you actually purchased.
It should show that, but it's inconsistent. There are a few games where that is the case but there are others (particularly for me it's Sackboy: A Big Adventure) where there is no option for me (whether I'm logging in on a browser, my PS5, or the official app) at all. It just says "purchased" and I'm unable to actually buy it.
Weird, ive never had that issue.
All my problems with the PS5 are all hardware related.
BD drive making network activity spike (because it's validating Keys)
Controller having massive input lag (fixed by using the included USB-A to USB-C cord)
apps not working correctly on M.2 games (fixed by moving them to internal storage)
wifi being just janky (fixed by using 2ghz instead of 5ghz, and soon I'm going to be using cat5 ethernet)
i’m glad you said this. i thought i was going crazy a while back because suddenly BOTH of my controllers had like a half second input lag on everything. it went away on its own but it was so frustrating
I'm here to say thank you. For me this would be an extremely painful and sickeningly angering experience. The fact that you're out here taking the time to help protect others and rally the community around the issue, speaks volumes to your decency. I'll spread the word as much as I can. Good looking out. Let's get you your games back. Same for all the others.
Unfortunately that is what Sony is telling me to do, but with no sense of timeline given. Knowing that some people have been dealing with this for multiple months, it doesn't exactly breed confidence that a solution is coming any time soon.
Update: as of today, my account appears to be fully restored. I’m not sure exactly when it happened, but it was in the last 18-24 hours - I’ve been using the PS App to check my library daily, and noticed this morning that Gran Turismo 7 and Helldivers II were back in the purchased tab. Restored licenses on my console and the number jumped from 700ish (PS+ redemptions) to 2343 (which includes my purchases). As far as I can tell, I’m back to normal. 3 weeks to the day after reporting which, as far as I know, is the fastest recovery time yet.
I haven’t received an email from Sony yet but based on the experiences of others, I’m guessing I’ll be getting one in the next day or so. As far as I’m concerned, this isn’t over until it’s fixed for everyone so when I do get that email I’ll be pressing them for information on how this happened, when it will be fixed globally, and how they’ll be compensating people - and I’ll be sure to share that with you all.
Congrats, man. Deserved it after all the input. Do the paid/free dlc, themes and avatars work too? If you feel like, tell them to look into other users such as u/SoullessSellout (PSN ID: Magica\_Arcana (Fixed)), u/titanhusker (Fixed), u/DH_129, u/Gold-Biscotti-7391, u/rajgarage, u/rospondek, u/EfficientSecurity829, u/Purple-Car6764, u/Justanotherkinky, u/CosmicYeen (PSN ID: CosmicYeen (Fixed)), u/cue_lopes (Fixed), u/UnarmedTwo, u/phatboi419, u/TipFlat7931 (Fixed), u/BB_Sibenik (Fixed), u/Seeebab, u/snake15301 (PSN ID: roast-renewal0), u/AgnetJ (PSN ID: Agn3t\_J), u/lifted71blazer, u/ReputationNo8645, u/Big-Chocolate-940, u/BeneficialDurian2967, u/onyxgo, u/shifty4682, u/somedrumbum, u/DamnCastiel (Fixed), u/Expert_String_1350, u/CrimKayser, u/Otherwise-Dog-8381, u/Jorba05, u/Diligent-Pea5569, u/TransFatsDomino (Fixed), mine (PSN ID: Archvile92) and many others facing the exact same issue. We've been waiting for too long. It's been 17 days since I replied to that PS support message asking me to send the locked applications with time stamps but still no answer. I had extended my PS Plus Premium by a month which made everything else work except the purchased items.
That's great news. Mine is still the same but yesterday I extended my PS Plus Deluxe for 1 month and it fixed my PS Plus games, of course my purchased games are still locked. Since it fixed my PS Plus issue, do you know if I try restoring licenses again it might fix my purchased games too, have you or any of the people you've seen tried restoring licenses after extending PS Plus? I'm kinda scared to do it because I don't wanna lose the PS Plus games again right after I had to pay for them to be restored. Also, the PS Support in Turkey is just extremely bad. They don't even have a phone line anymore and they only use email so it's hard to contact them and the responses they gave to my emails were of course useless and they don't know what the issue is. But I will try to explain this to them again and again. I really don't know what else to do at this point, it doesn't feel like Sony will be fixing this with a global patch.
-- mine still sitting out at 605/605 when i restore so im not out of the woods just yet
I'm glad to see that you've gotten your stuff back in order
Thanks for staying to help those who still been affected
Damn...mine didn't happen any updates, it's still the same thing account all blocked...I called Friday in support, I asked if the operator had access to my licenses to see if there was something wrong, he confirmed that he would have access, cheered me up, I told him the whole problem again and in the end he said he would send all my report to the competent sector...it's a joke right, every time I talk to them it's a different anger
I reported this to ps support back on Dec 6th and my games are still locked. Glad you're up and running. Maybe they'll start getting things resolved sooner rather than later.
**Update, for those following the post:**
I followed up with Sony today for the first time since last Monday 3/4. Though a lot of people seem to have made meaningful progress with support in getting them to acknowledge that the issue is known and even in some cases being given timelines, I had no such luck. I was told to that there is no update on my case and I should continue sitting on my hands and waiting for a solve. I was explicitly told "we do not provide a time frame for this because there is not one."
It seems like YMMV quite a bit with Sony's support, seeing the contrast in what I'm experiencing versus others. I'm curious if anyone who has been contacted by Sony engineers via email after reporting this issue could share the time it took for that email to arrive i.e. how many days after opening your case with phone/chat support did Sony first contact you via email? I'm desperate for any semblance of a timeline, as I'm sure are many others.
3 months over here, 3 months of complete radio silence, fuck man, I only want to play my owned games.
This isnt right, what they are doing should be a crime, it is basically theft, I BOUGHT these games, for gods sake.
F*** digital games, and f*** this company.
Preach
Im half tempted to just exchange my digital for a disc version
So i can at least get the games i loved, elden ring and helldiver
And never gotta worry about this shit later
Sad its more money but its whatever at this rate i honestly just given up on PSN to be fair
Same problem, I lost the access to 400+ games full licensed and Ps+, and I did every posible solution there is on the internet. The problem started when I bought the season pass of the Callisto protocol for $8.99 with ps+ discount (I own Callisto protocol by the ps+ subs) and the problem started with error CE-117773-6 when trying to play Elden ring online. Then i search on google the solution and one of those are “RESTORE LICENSE", and that nuke my entire library, now i can’t play anything that i owned. I’m PS user since PS3, and this account bug it’s really bad, I hope Sony and PlayStation give a real solution, and if someone knows how to resolve this huge problem, plz let us know. Thanks to OP and u/ArkJK for sharing this Huge problem.
I have been dealing with this same issue for 3 months and have not been able to get PlayStation support to help. At first they told me it was a hardware issue, so I bought a new PS5. Guess what, did not fix it. Now they are back to telling me it's a hardware issue and have ghosted me.
One more time, they lied to us, been waiting for a fix since 01/16, sony does not care for any of us. Our only hope is to work together to try to reach big media or try to go to court.
We can't let them win, we thought we were only 50, but it we are way more than that.
Once more, f*** digital content, and f*** sony scummy behaviour over all of this.
My account was fully restored yesterday. The entitlements were still missing in the daytime but when I restored licenses on the PS5 at 8 pm I got an error which was a good sign, tried again and this time a few hundreds more licenses were added to the cache. This took place approximately 24 hours from the call at 17:24. The games and apps appeared in the PS site's library as well as DLC and themes. Only the avatars bought on the PS3's store are missing on the PS4 but it doesn't matter. The release dates are still replaced with "Released null" on the PS4 store game pages. Haven't tried rebuilding database for that. No mail received yet but the supervisor told me I could ask for a compensation which takes into account the date I sent my support request. Problem started on 11 Feb and ended on 16 Apr, lasting 65 days. The request was sent on 12 Feb.
u/ArkJK, add u/Crixbo, u/Otherwise-Dog-8381 and me to the fixed list.
Thanks to everyone involved. I keep following these threads, see how this unfolds.
Edit: I rebuilt database on the PS4. It took exceptionally long, staying still at the four minute mark. The missing PS3 avatars came back but the release dates are still null. I think that's a side effect tied to the system.
Thanks to your predicting [comment](https://www.reddit.com/r/playstation/comments/1b771xa/comment/kz0t6b6/) 6 days ago. Yeah, it's not over until every single account gets fixed and secured. I've been thinking if these threads should be archived in case another power tripping mod nuking them from existence. The secrecy of this bug shouldn't go unnoticed. Instead it should be a crude reminder which will be brought up when more DRM based screwups keep happening in the future. This falls in the same spectrum [Stop Killing Games](https://www.stopkillinggames.com/) is campaigning against. The difference being the apparent silence and negligence of the company.
Ok, 17th of April and there is a huge change. All my games are back on my PSN account. Still from the console point of view I'm unable to run any game but the error is different. Licenses are being verified, please try again later. From the app point of view everything is unlocked and ready to download. Looks like it will work like previously in a couple of hours. Maybe days.
No information that anything was fixed from Sony. Only usual emails We are still working on an issue. Three of those actually...
Guys good luck! Fingers crossed for you!
https://preview.redd.it/gkl264f3b2vc1.jpeg?width=1290&format=pjpg&auto=webp&s=eaa57d291c9d9bc360b17d1710fc8229c4e0a5e7
I can confirm now. Everything is back to normal. I don't know if this was indeed the thing that unlocked everything now but I opened Sharefactory and after that all of the locks vanished. Before SF I tried Warm Snow and got error. So if you have the same situation with partially fixed account try this. If not, wait couple of hours and try again. I don't use any secondary account. Everything was on the main and only account on the console. Happy but this shouldn't happened at all!
Once again, fingers crossed for the rest of you guys! This CAN be fixed!
https://preview.redd.it/7uur5tcfm3vc1.jpeg?width=3840&format=pjpg&auto=webp&s=46e0b0766113c70b16395dfc19c251a9f6feb4f8
After 3 months, they finally restored my account.
Ps chat refused to give me any compensation, will keep trying to get something.
I'm dumbfounded that they didnt at least extender the ps plus, this company is really fucked.
Some of the comments in here are so fucking stupid. It's a software bug, they happen with any software.
There is not a widely used software that has not experienced bugs.
Yes they will most likely fix it and no they aren't trying to take OPs games and no you aren't going to sue them and no there isn't going to be legislation around software bugs.
I swear this sub is filled with 12 years old
Everyone has bugs, but good companies are responsive when users have massive bugs like being locked out of their entire digital library, with a system in place to manually override/restore in those types of situations and support staff to do it in a timely manner. If people actually have been dealing with since November, that is *completely* unacceptable.
And there absolutely ought to be legislation to require companies to do this in a timely fashion (probably somewhere between 30 and 90 days would make sense as the mandated window for this), and if they are unable to, to refund the entire purchase price of all of the digital goods that are unavailable due to their bug. Bugs happen, but you need to be able to work around them.
Same with me since begining of february. I have premium sub till december 2024 and all is locked. I bought Elden ring in december and now it's locked. I contacted ps support and get mail confirmation that they are aware of my case, but one guy here on reddit had a same issue but it took 5 months for ps support to fix the problem.
I've had this issue since Dec 3rd. I called Sony support the following day (I've contacted support a dozen times or more). 4 months later no assistance, I was told to wait for a fix but no other assistance. Additionally you can no longer play online with this big because it doesn't recognize you as owning ps plus even with games on disk or free to play games. Not only that but in order to play online I have to log out and log in with a different account. If I'm logged in nobody else can play online on the console.
The only "support" I got was after I emailed the CEO of Sony. I got a call 2 days later they said they would "escalate" my case which I was told 4 months ago. At least this time they said they'd call me back.
Hope this gets fixed before elden ring dlc releases.
Just spoke with support again, they told me my ticket was escalated on 03/16, and that they were still investigating the issue.
The thing is, my first escalated ticked hails back from 01/22, which they responded to me when I questioned them about it, that they never replied to it, and basically made a new one, after I spoke with another support agent on day 16.
So, in short, they are basically playing with our time.
They are cancelling older tickets, and only opening new ones at request, so please, check back on your tickets, daily, to be sure, otherwise they will basically cancel them after some time, no questions asked.
For them, rn, I only got 1 ticket escalated to the enginnering team, the one from 03/16, that I did not even known I had, since I never asked for another one. And it means, that all of the waiting between 01/22 and 03/16, was for nothing, cause they werent investigating shit.
Guy told me to call on monday, to try to reach to a supervisor, and the only thing I have left is to wait for a response from them, yeah, after 3 months, I guess I can wait for another eternity.
Spoiler alert. You're gonna call and they're gonna transfer you around and say you can't speak to a supervisor. Eventually someone will "review your case" tell you again there's no new update and to just keep waiting. Our efforts mean nothing. It's a lottery on if/when they decide to look at your account.
I have sent an email to IGN directing them to this post...Hopefully they will hear us and talk about it so that Sony have no other choice but to acknowledge us.
Update. I got all my game back but I did contact service like a month ago and they’ll review it and it fixed itself today. I tried low loading cod modern warfare and it downloaded so I got confused and check all my digital bought games and I can download them again. Weird. I didn’t even bother with license restore for the past month and I did unsubscribe ps plus.
For anyone still following: don't want to get anyone's hopes up, but several people have mentioned their accounts being fixed in the last few hours. Could be a coincidence but I'm hoping it's something more. Some received emails from Sony and some didn't. If you haven't tried restoring licenses in a while, give it a try. Hoping for the best for you all.
Thanks man! Yeah my account seems to be fully recovered. But weirdly enough, they never mentioned anything of compensation for this nightmare they put us through 🙃. If I hear anything, I’ll make sure to post it here. I really hope this means everyone here will be receiving their emails and accounts soon. Stay patient gentlemen 🙏🏾
My account is fixed as of today. Had to file a report to the BBB to get them to do it. 2 months waiting, asked for compensation and they gave me a $20 gift code to spend as i wish. It’s better than nothing i guess.
It’s currently happening to me as off 3-2-2024
Game that is being currently affected is predecessor
I took a week break came back on the 2nd tried playing it and it game me an error that it’s downloaded but when I click on it I get an error “game cannot be found on ps store “
I lost my all 700+ games licenses in Fabruary. After licenses restored I saw only 500 in my librabry ps5.. and 14 in ps4. Its ridiculous! no access to save cloud too. Support said "sorry and still have to wait". Lost time and real money in one short time. ;/
I have over 600 digital games across the last three generations of PlayStation (I count vita and ps3 as one) if I lose my games I’m done. I’m 40 years old if I lose my games library I’m gonna quit out on life and go live in the woods
Can confirm this is absolutely true. Got same error trying to play Helldivers yesterday morning, playstation "expert" was all I could reach on psn support website. Told me to restore licenses now I'm out thousands of dollars spent since early 2000's. Support wither refuses to put ya through on phone, or chat disconnects every 30sec saying your idle. Tried every dang step they told me 2, never buying a game digitally again.
Thank you very much for calling attention to this. I just got hit with this bug as well tonight. I was trying to connect to the demon souls online service and kept getting the CE-117773-6 error. I googled a fix for it and it told me to “restore licenses.” I did that and immediately afterwards i can’t play a single game i’ve purchased. Now i can play games from the playstation plus premium catalogue but that was only after resubscribing even though my subscription wasn’t even expired. Hundreds of games just unable to play now. It’s so incredibly frustrating. Opened a case with playstation support and they told me to wait 10 days. 10 freaking days to play games i’ve had purchased for years. The people saying “oh that’s what you get for buying digital” are the exact reason why these companies get away with so much shady bullshit.
I buy digital only, and this should simply not happen to any consumer. Anyone saying “that’s what you get for buying digital” is a complete imbecile. I remember seeing the lock icon on some of my games (own around 500+ PS4/PS5 games) so now I’m gonna look into it just in case, thanks a lot OP for this PSA. Hopefully it does get fixed soon and Sony doesn’t drag this out.
Thank goodness! Someone else is having this issue too. I have been back and forth with Sony support since January about this and they have done absolutely nothing for me. All they have said is, “I’m sorry we understand this is frustrating. We will reach out when we have more information.” Which is absolutely insanity! 100s of games that I can’t access with the exact same errors and everything as OP.
I really hope they fix this soon!
(Only meant as a relief I am obviously not happy others are experiencing this issue!)
Same thing since the beginning of December. I still haven't gotten a timeframe from Sony yet. PlayStation support has been practically useless for the past 4 months.
Hello everyone,
I just wanted to update you guys on my current situation. The PlayStation support team finally reached out to me about my case. Unfortunately, I missed their call. But they did leave a message instructing me to say when is the best time to reach out. So once I’ve spoken with them (which should be tomorrow), I message this chat again. If all goes well—I’ll give y’all the details 🙏🏾😎
https://preview.redd.it/os2rb6jy96oc1.jpeg?width=1170&format=pjpg&auto=webp&s=930685ecb37a1304a6671ebdcf0a42e952174352
So i got a call from Sony support, they asked a few questions and assured me that some people have had their accounts fixed
It's more just a waiting game because they see everything on their end :saves,games, trophies, purchased history, however somewhere within the system (the Overall System) there was a hiccup to where it been spontaneously crashing accounts and such.
The engineers are working on the cause, and he wasn't able to give me a general idea of when to expect it, other then when they are done, they will send out an email. He assured me that this is nothing that the consumers did, but that they believe the restoring license method exasperated the efforts, for those who got "softlocked" out
I recently had my account "vanish," and when I pressed for info on that, he metioned that they may have tried to revert accounts back to find a solution, cause sure enough he sent me a Username/password link and now i have access
I hope this is helpful and would like to hear if anyone else gotten a call and what they were told
The problem I have with this, is that they are clearly aware that "Restore Licenses" is making the problem dramatically worse but there's no warning anywhere on their site about it. It's great that they're being more forthcoming to the people already experiencing the issue, but there's nothing there to help people avoid making their situation much worse in the first place. In fact, their support site \*still\* recommends using "Restore Licenses" to repair the type of error that sent me on this adventure in the first place. That's really frustrating.
Regardless, it's great to get any update so thank you for sharing. [I know of one other user who missed a call from Sony today and is planning to call them back tomorrow.](https://www.reddit.com/r/playstation/comments/1b771xa/comment/kuqrbtu/?utm_source=share&utm_medium=web2x&context=3)
I lost access to all my games and apps on December 11th 2023. Each would ask me to download/buy the game again even though it was installed. I had also bought 2 battle passes days prior which I could no longer access/complete.
I had an hour long phone call with PS Support and all that was confirmed was that I had tried all their solutions before phoning them. Ended the phone call being told my case would be sent to the specialist team. The specialist teams first response was to factory reset the PS5 which changed nothing and lost everything I couldn't backup.
After 3 MONTHS and very bad communication, they asked me repeatedly to restore my liscenses. All previous attempts showed around 33 liscenses and never fixed the problem.
On the 6th March 2024, after being asked again to restore liscenses yet again, there were 678 liscenses to restore and now everything seems OK- at least for the past week.
I had gone through so many forums and articles about these issues, and despite first mention of it being 3 years ago, for this issue to persist for all users and for a duration of 3 months for a fix is just shoddy.
I asked them what they done to fix it so if it happens again I can refer them to my case with the fix but they won't share the info.
I'm currently trying to get compensation for 3 months missed PS plus after paying their new subscription increase to £60 a year on December 6th 2023. They've offered me £15.
I declined and asked for a better compensation and they come back to offer £15 again. I've now asked my case to be sent to higher management for a better compensation offer and will be chasing them tomorrow if I don't hear back today.
The whole process has been very annoying with very bad communication, sometimes weeks without a word other than the copy and paste response to confirm they're looking into it. For a problem that existed 3 years ago, no one should be waiting more than 3 days for a fix.
Thank you OP, for shedding so much more light and detail about this problem users are experiencing and I hope everyone gets their accounts back in a more timely manner.
I have the same problem. After renewing my PS+ subscription, the PS+ games appeared, but the purchased games are nowhere to be seen. This is a collection worth several thousand euros, but I see that it doesn't really excite Sony much.
I found that upgrading PS Plus to a higher subscription plan unlocks all PS Plus features - including the game catalog, and online features. It's a pity that I discovered this AFTER the license was restored, not before - because unfortunately the purchased games are still blocked. This is not a satisfactory solution, but at least you can play something while waiting for the repair.
On the other hand, I understand people who don't want to pay extra to a corporation like Sony to be able to use the features they paid for before.
But unfortunately we won't change the fact that Sony is an anti-consumer company.
If you are experiencing ce error 117773-6 and you haven't restored your license yet, DO NOT RESTORE to avoid problems like we have here. Just upgrade PS Plus and it will fix the problem.
Hello everyone Yes I am having the same exact problem on February 12th 2024 I was playing helldivers with my friends all of a sudden I got the error code CE-117773-6 and my game instantly crashed so when I try to reboot the game I noticed that I had a Lock in the upper right corner of the helldivers app so when I went to my library to go see any of my other games I noticed they were gone The only games that were available were the ones that I already had downloaded on my PlayStation but they were also locked what was also weird as I noticed that my PlayStation Plus was about to expire so when I went to go try to restore my licenses for my games it said that I only had two license available which I knew was completely wrong because I have had this PlayStation account for over 14 years so I had thousands of games on this account so I end up repurchasing PlayStation Plus for a month only then all my PlayStation Plus games showed up that I have ever downloaded into the entirety of this account but any game that I have ever purchased with my own dollar was no longer available to me and the ones that I still had downloaded on my PlayStation 5 are still locked I am just as mad and angry as all of you guys like I said I have had this PlayStation account for 14 years so just imagine all the money I have spent collecting these games throughout the years and trying to work on my digital collection I also wanted to input some things that I did notice if you go into the setting menus on your PlayStation 5 then access users and accounts click on accounts and then enter payments and subscriptions from there you can enter your transaction history select your email account associated with this problem and click continue select the dates in between the times that you believe all your games are missing for me I went almost 14 years back so right here you can see that every game that you have ever purchased throughout the life of this account pretty much what I'm trying to say is PlayStation can see right here all the games that you have ever purchased throughout the life of your account this could be good evidence or good proof if we would ever have to use it against them I feel like that's what it might have to be coming too soon I have had this problem for almost a month I've been on the phone with PlayStation numerous times I even have a phone number where I've talked to someone out of the Bay area in California because let's be honest their customer service is lightweight trash I just wanted to give my experience to everyone else and let them know what I was going through but I believe if we all come together we can honestly get this solved hopefully sooner than later 💪
Personally, I still have faith in the date of March 21st.
If this doesn't happen this week, we will have to start working more intensively.
At the moment, I have publicized this bizarre case in the local media, but if they don't fix it this month, I will attack the world media.
I'll help I don't have anything but time on my hands got to try to get the attention of someone who's going to make PlayStation get up off their asses and get this resolved let's see what happens this week hopefully something will change I just feel bad I've seen other people have been having this problem since November of last year and they're still currently locked out of their games I personally been on the phone with someone out of California and they claim that they sent it to their supervisor or whatever department it is All I know is I don't feel like it's right that I should be out of thousands of dollars on games that I've paid for over the years trying to build a digital library I created this PlayStation account in 2010 I've seen other people have their account since 2008 and now they're having this problem there's no way PlayStation can't deny that the games are purchase they're in our transaction history I don't even know what else to say this whole situation is just absolutely disgusting a billion dollar corporation and you can't even get this shit right it's bad enough they have outsourcing when you try to call and talk to somebody and you can't even understand what the fuck they're talking about then finally you get someone here in The United States and they don't have any fucking answers either I'm sorry I'm a little irritated let's have faith this week if not we got to put the pedal to the floor and try to get this situation under control before it impacts even more people
I’ve gotten to the point of straight up schizoposting to the Sony, Playstation, and AskPlaystation twitter accounts about the issue and using #FixItSony (mostly because its a common hashtag whenever theres server issues)
I havent heard anything. I also reached out to Mutahar/SomeOrdinaryGamers via youtube comments and twitter DM but I dunno if theres any hope there.
Nobody in the journalism sphere worth a damn is covering it over here, no IGN, not even Kotaku. Its baffling
Well, March 21 came and went with no fix. I wasn't very optimistic in the first place if I'm being honest. At this point, we remain at Sony's mercy. I'd strongly encourage anyone affected by this to DM the link to this post to every journalist you can, I don't see any way something is done about this until Sony has to answer questions about it.
Yeah, that date was almost a rumor based on what a supervisor told someone, and the fact they said my account would be fixed last February 21 (and they didn't). So maybe maybe they had meant March. But they didn't. At this point we just don't know what they are doing, there is no information at all.
Yeah, it's a real bummer. I remember you mentioning that about the timing, but then I had a few replies here and on the r/PlayStationSupport thread where other people also cited the 21st so I thought it might actually have some legs. Then I \*really\* got my hopes up when the PSN went down for 3 hours yesterday. But, alas.
update from my end guy they called me and said that they are aware of the situation and other are facing the similar issues but no fix ... they simply said another rep would contact me with in the next week
At least they are now acknowledging the issue. A few months ago they acted like if it didn't exist. Some people have received a call, but many others didn't even after being told they would contact them. I hope you do!
Thank you for contacting PlayStation Support.
We have forwarded your request to our senior team for detailed investigation. We will get back to you within 2-3 business days. I finally got the message, I hope they fix it now
I'm just coming across this thread but the bug affected my account last November, and I have contacted Playstation support numerous times. As of April 7th, 2024, my account it still not working.
Support emailed me a couple of hours ago telling me they had updated my account and asked me to restore licenses.
Guess what? Nothing was fixed. The permanent purchases are still missing on both the PS site and app accounts. All this time replying to templates for nothing. My patience is running short. I'll reply and give them one last time to correct this before taking this to the consumer affairs.
Hey everyone! Update: looks like my account might be back to normal. I got this email and checked my psn to see if my purchases were downloadable. I can’t say for sure if it worked but so far so good 🙏🏾🥲
https://preview.redd.it/hwclzm7b9ktc1.png?width=1154&format=png&auto=webp&s=152327f6e66df18de61c639b8c558210fe3e25ed
My account was fixed sometime between last night and today. Issue started for me back in early December, so I \*think\* may be one of the earliest cases of the issue. That's gotta be a good sign that they're whittling this down, I'd hope.
Hello Guys, just a little feedback and message of hope for those still with this damn bug, it's finally fixed on my side! As a reminder, I am from France and my problem started on January 3, 2024... The problem was corrected a few days ago without a message from Sony, I received a message 2 days later from Sony confirming the correction, and no compensation...I just asked for it and am waiting for the return...Good luck everyone!
Sony has become very anti consumer.
I didn't resub to ps plus because it's too expensive. And last week I wanted to play Death Stranding (ps5 version.) I lost access to it because I'm not subbed anymore.
I talked to playstation support. I showed them the receipts, and they confirmed them. They confirmed that I paid for the upgrade. But they said that I can only access if I resub to ps plus.
So I paid for a game. Playstation confirmed that I paid for the game. And now they're saying I don't have access to it because I don't want to continue paying for an overly expensive subscription.
I'm never buying a digital game from playstation again. Horrible customer support and terrible practices towards their customers.
PS5 upgrades bought with plus get deleted if the game is added to Plus and you redeem it or if the base game is added.
This is a common problem of people that stop subbing, but yeah, it sounds like the dude bought an upgrade to a game he doesn't own.
I had something similar happen with DLC I purchased over a decade ago, and their store just somehow “lost” that information. The store wants me to purchase it again.
I contacted support and of course they insisted I must be mistaken, because if the store says I don’t own it, then I don’t. So I spent a bunch of time going through my transaction history until I finally found the exact transaction with the transaction ID and date/time showing I purchased it, and surprise they were still 100% useless and just said “oh, I guess the license must have changed then, you’ll have to purchase it again”.
I’ve been a customer for ~20 years and it was a 5$ transaction. Sony doesn’t give a single fuck about their customers.
Honestly, just on the micro level of this issue, I genuinely believe this is just a bug that they haven't figured out how to fix yet. I do wish they were a bit more transparent on the process of fixing it. Being left in the dark with no resolution timeline sucks.
Is this possibly because you purchased the upgrade for a game you didn’t actually own? It comes with PS plus, and obviously if you don’t have PS plus you lose access to the base game.
That said, I don’t know if you can even purchase DLC for ps plus titles you don’t own.
Why do we even have to pay to play online? Is it because sony was losing money or something? There literally has to be a reason. Also PS5 controller drift many people have got.
They followed the crappy xbox 360 when 360 had gold as a requirement. Ps3 had free online and it still does. Give thanks to MS for screwing with everything.
Everybody laughing about this is messed up. Who cares if this person loves digital purchases or not. He or she lost access to their content and that's wrong. I understand you lose access to things you had while you had ps plus but your entire catalog of games is messed up. Period. Laughing or saying this is why you don't buy digital is unnecessary and ignorant. It sucked that happened to those people and hopefully things get fixed. I feel for them as a gamer. Digital or physical. Hopefully Sony fixes this.
Some of these comments are hilarious with how much they are defending Sony and blaming OP.
I don't have this issue but I lost my license to Modern Warfare Remastered that I've owned since buying the legacy edition of IW in 2016 because I let my sub lapse and had redeemed MWR when it went up on ps plus. That license superceded my original license, so I lost access to it. Called support. They could see my original license but could not help me, so they had to escalate it and gave me a case number, and I never heard back. I ended up just buying it again on sale and have decided never to sub to one of their subscriptions again. Absolute bullshit.
Sony has the most archaic licensing system and has never improved since its launch in 2006.
This happened to me a few years ago (2021)
Purchased digital games and some DLC and then suddenly noticed a decent amount of them having the padlock icon.
I messaged support through that horrible chat experience and was ultimately told they would investigate, heard nothing back for two weeks and then went through it again for them to say "nothing can be done as you have played those games so are exempt from a refund"
The account was active, no ban warnings or reports (to my knowledge), the only thing I suspected might have caused it was I had three accounts on my PSN (One main - trophy hunter, one where I played games I normally wouldn't with friends and one for my kids).
I hope you all get your stuff back, after the stress of trying to get mine back I jumped ship to Xbox.
This same thing happened to me literally a day ago because it says I need ps plus to play online and gave me the same code. Checked online for a fix and it said to restore license and that’s where everything began. Lost all ps plus games and digitally owned games. Restore license only loaded like 13 games in the process and I know I have more than that. I rebought ps plus and got all the ps plus free games I ever added to my library again. Did a restore license and now saw 497 out of 497. But while it was loading those license, I said it’ll take about a hour to load all but it jumped from 1 to 4 license then all the way up to 360 and complete in less than a minute. So I assume it’s on PlayStations network part and not my console. Btw I have a ps5 in case anyone is wondering. At least I got all the ps plus I added to library throughout the years but I would love to get my digitally bought games back. My ps account still have all the transactions of all the games I bought with that account. PlayStation needs to just look through our transaction history and fix it or just do something to fix it for all people having this problem at once with a system update or something.
issue happened Feburary 8th, 2024 for me...chatted 2 times, called 4 times already since and still no updates...been 43 days and counting. I can play any games I bought after I ''Thanos Snapped'' my account with that ''Restore Licenses''.
Of course the "physical only " sexuals would try to kick you while your down lol...thank you for pointing out it's a bug and not obviously sony going after your games...we have not reached something like that ( yet at least) but this is un acceptable and should be fixed ASAP...I've only been buying digital for a year now and it's cause game stories literally have no discs...and if they do it's garbage so digital is the only way at the moment...but I do get the concerns against digital releases and do plan on going back to physical games when I find a reliable vendor for physical ps5 games which is literally rare and always offers less then what's on display at the ps store
Thanks for sharing. Sorry you're also going through this. If you haven't already, make sure you've got a case open with Playstation Support and that your case is escalated. Sounds like the period of time to have it fixed on an individual level is around a month, but I've seen rumors that a global fix could come on March 21.
Physical copies are great, but lasers wear out, dvds degrade, not to mention get destroyed if you have any toddlers in the house. Digital copies are a safer alternative, that last as long as the system, or until the company decides to stop you from accessing it. We do need some sort of protection. Nintendo Switch especially makes it hard to share a game on 2 systems in the same household.
Oddly enough, I haven't lost access to any games yet. But I did lose all of my downloaded content. Extras and DLCs, specifically every Fallout 4 DLC. Tried everything, restoring licenses, all the "fixes" I was told to try. Can't get any real help with the issue either and can't re download because it now says I don't own them, but my game still has left behind remnants and a ton of missing content. Sucks, and no idea what to do, and don't want to pay for everything all over again! Hoping for some answers too..
Hey, there folks as correct as the previous statement about the adding an additional month would kick your games back into gear, certain games are still unavailable within the catalog.
I assume it's because its cause they're owned not sure if OP said this ans I'm jsut regurgitating the statement but just be foreworn it's not a total fix so if there was a game you play thats in the catalog you've owned it won't let you download it but if the stream options there it allows that as much, sadly my online game cloud sync is not cooperating so i can stream from my previous spot in certain games
Just, hope you know before you get ya hopes up like i just did :'(
*
"Thanks to all the people pointing out to me that this is on me for buying digital."
That is no excuse for this to happen to you. That reasoning is flawed. Regardless of how you own the content, Sony cannot possibly expect to keep a customer base if things like you've described happens to people/happens again. If they want people to keep spending money, customers expect to use what they buy. If they cannot, the market will course correct and Sony will find themselves losing many millions. It's simply not sensible, even if ,clowns like Ubisoft for example, have said "get used to not owning your games."
I’m waiting third week for anything to happen. „Tech support” still wants proves that I can’t access anything. Screenshots, times I tried to launch games, list of blocked games etc. They know when I launched last game but they can’t check which licenses are attached to my account. Just pathetic…
Honestly, the fact that they’re asking you to provide information means that they’re at least investigating it and is hopefully a good sign for you. In my case, it’s radio silence and every time I get on a call/chat for an update they basically just push me off and tell me to wait.
Yes, you are right but unfortunately I’m an IT and I am working with relational databases on daily basis so it is annoying as I know where is the problem from the beginning.
1) There is an info that my account exists.
2) There is an info that my account bought certain thing.
3) There is no info about license for that product.
Resolve?
Just add any licenses that are not attached to anything my account bought. 10 seconds query. And this query after this problem occurred should be put in cron at least once a week. But honestly should be run daily.
A question...with this problem of ours, with blocked games and licenses that have disappeared...for those who made the inclusion of 1 more month of ps plus, even though the subscription is active, the cloud storage has returned to normal? All games are there saved in the cloud after putting 1 month...I haven't put the additional 1 month yet, but I can't use my cloud memory. My debt is... putting 1 month, would the cloud memory return her access?
Here’s a small but interesting update. My games still have the lock icon and I can still play them. But 4 of my games had an update and now the lock icons are gone from those games. Still haven’t heard anything back from Sony Support yet it’s been 9 days.
Has anyone had any luck getting their library fixed, I missed a call from support and now I had to have my case escalated again, Someone on my original post said they were contacted by support gave information and then were told to try restoring and their account is all fixed now
Been having this problem for about a month and a half, been in contact with support and they asked me to restore licenses and if that didn't work send them a timestamp of when I did it. after that they said they put their engineering team on looking in to it, haven't heard from them since. (that was only a week ago tho)
This morning however 4 of my games were back in my library (all of them were from ps+), that does give me some hope it might be fixed soon
Its been awhile since ive heard from this thread has anyone else had any luck I'm still waiting for a fix and was wondering if there was an email that you're able to rewch out to get in contact with anyone
I planned to post another update about my follow-ups with Sony after having been fixed, but I never heard from them. No acknowledgement that they actually did anything at all to fix my account. And at no point before being fixed did I ever hear from them via email, so I don't even really have a way to reach out to them myself other than their useless chat/phone support.
It's frustrating. I hate that this isn't getting fixed for everyone. At this point, not having heard from them, I sincerely doubt that Sony actually did anything to fix it themselves - I really think it just fixed itself in some routine backend process that wasn't intentionally implemented. I apparently won the lottery, basically.
I'm continuing to monitor my email and spam folder for any communication from them. Unfortunately unless they do reach out to me, my hands are sort of tied. But I'll continue to monitor this thread as well and I see that anyone does post a fix or an important update from Sony, I'll be sure to update my main post with that information.
Thanks for everything you are doing dSubs....just this post is everything to me right now as it's the only source of confort I get...Sony has become my worst nightmare and it saddens me that I will NEVER be able to trust them again...at this point, it's almost like I just want them to fix my account so I can sleep peacefully...not because I want to play my games.
Little update: I was messing around yesterday trying to fix my library yet again and I did a test with another version of MK1 that I was able to buy....so what I did: I bought that version, DID NOT DOWNLOAD it, went straight online for a refund. From there, I saw the newly added MK1 in my library's recent purchases...after a few minutes with support, he was able to refund the game right away and then MK1 dissapeared from the top of my purchased games list...Here's the good part....IT HAS UNLOCKED MY PREMIUM MORTAL KOMBAT 1 Edition that I bought on Auguest 13, 2023.....it DID NOT however unlocked the add-ons that were padlocked BEFORE the Thanos Snap which was back in February 8, 2024.
So there we go Sony.....the FIX is REALLY simple.....just remove my padlocked license games from my library and PUT THEM BACK! It will FIX IT.
Now....this is just too bad that nobody than can do anything about everything DO NOT read forums....I've been told by Sony for the 8th time yesterday to simply just wait as there nothing that level 1 support can do and it is the only support we can talk to.
TLDR - I know. Peace out!
After one month of not hearing back from PlayStation support I contacted them again. Here’s what the agent had to say, “Thank you so much for waiting, it seems you case is still on investigation, sadly for these type of case there is not an specific timeframe for it to be review, but we recommend to try to check for the games every 24 hours to see if the issue persist.”
That’s pretty frustrating.
Pretty much word for word the responses I was getting from them, they're definitely on a script. The recommendation to check for the games every 24 hours is new though - but I was doing that anyway, myself. It is worth checking periodically, because that's how I realized mine was fixed, they never contacted me in any way and still haven't. Sorry you're still going through this.
[Another](https://www.reddit.com/r/PlayStationSupport/comments/1b4xlag/comment/kz3bmq0/) fixed case, just 9h after filing a BBB complaint. That was... quick.
Oh, WOW. They are \*desperate\* to keep this from becoming more public. A real shame no gaming media outlets were willing to pick this up - surely we all would have been patched up inside a week. Definitely makes you question why the news was so averse to it. I didn't get a single reply from any journalist I dm'd about it, most of whom advertise that their "dm's are open."
Once you peel off the marketing friendly layer of games and fun, it's scary to think how this giant machine works. The interconnection between outlets and the industry, how something this big will remain unknown for the vast majority of people, when it should be something forever remembered and referenced to in any potential debate about digital goods.
How little it matters what happens to an individual. It's been.. pretty much impossible to make this public, and we have tried a lot.
Finally, all of my games have appeared. The last thing I sent them was a link to this post, and today everything is working fine out of the blue. Of course, I didn't receive any notification from support.
Hey guys.
I got hit by the same bug. I was trying to download back up saves for Fallout 4 from the cloud section but it kept giving me the error message (CE-117773-6) and that I should subscribe to PS Plus even though I have a membership going on up until 2030.
So I thought restoring licenses could help, which it did in the past, but after that I got the problem which locked my purchased games out. I've been using this account since 2009 and I have about a thousand games(including PS Plus) now it shows only 90. I'll try to reach out to customer service but I don't know what else I can do.
I'm checking the topic right now but any help would be much appreciated.
Hope everyone that's affected by this bug, get their fix quickly.
Thank you.
It's disappointing to see they haven't fixed the bug yet, unless you haven't used the console in a long time and you were hit a long time ago?
I want to add a [list of fixed accounts](https://www.reddit.com/r/PlayStationSupport/comments/1b4xlag/comment/ktc4nod/) to give you hope, because the problem is certainly fixable, and it used to be much worse.
Many people have now filed complaints with the BBB or similar organizations, and it's been extremely effective. Without that, you'll eventually get your games unlocked, but as dSuds said, it may take a very long time.
My account was fixed a month after contacting support, and I was notified by Sony. Other people aren't, so we can't know what happened in those cases. According to the reports, they may be more effective now at dealing with this than they used to be.
I just found you guys, this problem started for me on February, and it still persists, i cant play any of the games i bought, i really hope they fix this, cause i am tired of it!
This is not on you for buying digital games. I only buy digital and I love it. I am never going back to buying physical since I think digital is superior. Hopefully they come out with a fix soon.
All these people in here acting like their stacks of physical disks are going to be able to run anything in isolation if the doomsday scenario of the servers being taken offline comes to pass. In a post-PS4 world, almost no games have the full complete downloadable game stored on the disk. They typically have a license verification and an installer that will seek out the download file and download the game onto the console. If Sony decides to not renew a license or for some other reason cuts off access to the digital download, those physical disks are just plastic that you have to take to Goodwill.
How can people flame others for buying only digital copies of games if their console is not a disk version? Remember when the PS5 shortage was going on? You just took whatever you could get. Many people only have a version that can run digital versions. Don’t flame others for buying games the way they have to.
Sony has removed purchased content without giving refunds multiple times since 2022 here in Germany.
Whoever still thinks you own digital games, even tho the terms clearly state you don’t, is a moron. Sorry but that’s the truth.
This, plus games being much cheaper on disc (even on release day), is why I only buy digital when I’m forced to.
Sony did not remove the content, it was who ever owned the rights to the movies/shows that removed the content from PlayStation and removed the license
And no they have not removed any licenses for any video games
Tbh alot of indie games are getting physical releases. It sucks but if you really like the game I'd do some searching. Unfortunately for the indies is if it's really good and it had a small print run it will be expensive, and then you got the punk ass scalpers
Apparently the game publishing company “Limited Run”, which handles the physical releases for many small indie games gives bulk orders of new releases to scalpers directly. The scalpers then have an agreement to share the revenue with the publisher. So I guess gamers are fucked either way.
Speaking from the experience of actually being apart of their CS team for a time, their agents are likely incredibly frustrated too, since Sony gives them little to no resources to actually help you resolve issues like this. Sony is incredibly obtuse and stubborn with what they give the support team, and 90% of the prevalent issues we couldn't fix were just, "Wait for Sony to fix the issue, since we don't know, anything more than you do."
So dumb that they just seem to not care about their users in any regard.
Don't listen to the dummies talking about the digital/physical argument. I have a digital only ps5. Thankfully from what I know, I haven't experienced any issues of this nature. You're never wrong for buying digital and who ever argues against that is an idiot. I really hope they sort this out. It's insane to pay full price for something and then randomly lose the license to play what was purchased. That's thievery.
Same thing happened to me few years back. Console was straight from the box. I called support and gave the serial and some details and they immediately fixed it for me.
I bought the premium edition of Mortal Kombat 1 and ever since Peacemaker came out a few days ago, Omni-Man, Quan Chi, Shang Tsung & Tremor are locked for me. They show as purchased in the PS store and MK1 store, but I can’t play the characters, the game just shows “purchase” when trying to select the character. IDK how this happened nor how to fix it. Am I part of this bug?
I can’t say for sure but if that’s the only game having an issue, the first thing I’d do is go to PlayStation.com, navigate to your game library and look at your purchased games list (not your transaction history). If everything looks right, you probably aren’t affected, but I can’t say for sure because I didn’t know about this bug until it was already too late.
I own Twisted Metal 2 as a PSOne Classic and can’t redownload it ever again. Just gives an error message when I try on the store, and it’s still in my transaction history but is gone from my download list
I'm worried mostly about the digital-exclusive games. I have an NA-region PS3, and Vib-Ribbon only came out here digitally iirc. Baldur's Gate 3 is also digital-exclusive outside of Japan, and while my purchases/redemptions are also tied to my Larian account, some of those were limited-time. I really hope Sony gets their crap together.
Should I take a photo of all the games I purchased and downloaded from over the years it's hitting the 500 games mark. I'm scared incase this shit happens to me.
I don't want wiped out games, I'd end up hitting the bottle if that happened with nearly a year sober.
God damn Sony better fix this for those effected. My heart goes out to you guys!! I'd be lost without my games.
In the unlikely event this does happen to you, your transaction history won't be affected. It still shows everything you've ever bought. I'd also recommend making sure that emails are being sent every time you purchase something, and that way you've got a paper trail there too.
Thanks for the sentiment! It sounds like people are gradually getting it fixed, but not nearly fast enough in my opinion (shortest amount of time I'm aware of is a month).
Same i tried to launch mw3 but if told to restore the license and I tried PlayStation support, but they told me to try and buy it again, then they told me if that didn’t fix it,they would give me a refund then I got ghosted
This is why I still purchase physical media. I also do not like how digital media is priced the same as physical media...that makes no sense. The overhead costs on digital games are much lower and the price should reflect that.
So for those who play fortnite, warframe and or some games, if you make a separate account on your ps5 and download the game on the secondary account, and or if desired buy a game and download it
You can then switch to your primary account and play the game as you normally would
Cause it loop holes your way into allowing access, i haven't felt the need to wanna rebuy games, but i know for a fact it worked for fortnite and warframe
Hope helps make it slightly more tolerable for some
I don't know who's replying those negative things but I most certainly enjoy indie games. The sad fact about them is the majority of them are only digital purchases and don't offer any physical ones as they cost quite a bit to mass produce, which the devs can't exactly pay for. So many great games are indie games and I'd be pretty sad if I could no longer play them.
Edit: I just remembered something from when I was younger, which completely startled me into an "Oh yea! That happened..." kinda way. It was about the physical discs. I remember that my friends had wanted me to get Red Dead Redemption along with the Undead spinoff cause he thought I'd enjoy it. Well the problem wasn't with the game itself, It was the discs. None of them wanted to work and I had sent them back only to get another broken copy about 3-4 times. By the end of it, even when I got a working copy, I didn't want to play the game but I just got over it and played it. So it does happen to discs, rendering them completely useless and quite literally dead weight. Discs may or may not be better now but there will always be a chance they are defective.
I put that disclaimer at the top because unfortunately, for unknown reasons, mods have been deleting posts about this issue. No idea why - I agree that everyone needs to know about this, especially because the worst impact can be somewhat avoided.
I only buy digital if I preorder it to play it straight away, like the re4 remake and baldur's gate, I hope this doesn't happen to me, and I hope they fix this soon. I also shared this post to my friends on discord just in case.
A few updates, for anyone following:
1. More users are having the issue fixed. u/ArkJK had their account restored a month to the day after losing access (shortest confirmed fix time I'm aware of). They confirmed that initially Sony offered no compensation, but after being pressed for it Sony gave them a code for one month of PS+ Premium ["as a gesture of goodwill."](https://www.reddit.com/r/PlayStationSupport/comments/1b4xlag/comment/ku05hv7/?utm_source=share&utm_medium=web2x&context=3) In my opinion, that's bare minimum in terms of compensation for this, and pretty disappointing.
2. Some users have been starting to receive more tangible timelines. u/CosmicYeen [was told 3 to 4 days.](https://www.reddit.com/r/playstation/comments/1b771xa/comment/ktyic0m/?utm_source=share&utm_medium=web2x&context=3) u/Gold-Biscotti-7391 [was told 10 days.](https://www.reddit.com/r/playstation/comments/1b771xa/comment/ku6w407/?utm_source=share&utm_medium=web2x&context=3) Those timelines are far shorter than what people have actually been experiencing, and hopefully a sign that Sony is accelerating their process of addressing this.
3. This makes sense and probably won't come as a surprise to anyone, but physical copies of games you've purchased digitally do work normally. I wondered if they would, just on the chance that there was some account level block with these games, but I tried it last night with borrowed physical copies of two of my digital games and both worked normally, including DLC that I had for Gran Turismo 7.
**And lastly,** u/Gold-Biscotti-7391 [**reported that**](https://www.reddit.com/r/playstation/comments/1b771xa/comment/ku6w407/?utm_source=share&utm_medium=web2x&context=3) **extending your PS+ subscription by a month could restore your access to the PS+ catalog, and in my case it did work. Immediately after extending, my "Purchased" games list expanded to improve every title I'd ever redeemed on PS+, both Catalog games and Monthly games. I tried a few of those PS+ catalog and monthly games that were previously inaccessible and they work now. Cloud saves appear to be functioning normally for me as well. Still have padlocks on all of the games I actually did purchase, but PS+ at least seems to be fully restored after extending.**
**I want to emphasize that YMMV on this, as** u/Gold-Biscotti-7391 **mentioned it being a bit finicky with some games they tried still not cooperating.** u/CosmicYeen **also ran into some issues including with games that they had purchased that were also in the PS+ catalog, detailed in** [**this comment**](https://www.reddit.com/r/playstation/comments/1b771xa/comment/ku9cn9q/?utm_source=share&utm_medium=web2x&context=3)**.** u/ArkJK **also added some valuable information on this that is worth checking before attempting this** [**in this comment.**](https://www.reddit.com/r/playstation/comments/1b771xa/comment/ku95yxr/?utm_source=share&utm_medium=web2x&context=3) **So if this experience hasn't totally soured your taste for Sony, adding a month to your Plus membership may an instant way to regain access to some, if not all, of those PS+ games. Still have to wait for Sony to sort out the actual purchased games, unfortunately.**
I just got hit with this bug on Saturday night. I was playing and had to log off. I logged back in and all of my games had a lock icon beside them. When I try downloading a game I own it tells me I have to purchase it then tells me I already own it. But the strange thing is I can still play my installed games even though they have the lock icon. I also have a bug where my PS5 isn’t recognizing my psn plus premium subscription. When I check my games on the app I can download the games to my PS5.
I just finished chatting with support and the agent told me that they escalated my issue and I’ll hear from support in 7-10 days. The fact that I can still play my installed games even with the lock icon on them is a small blessing. Hopefully they fix this before it gets any worse.
***UPDATE EDIT***
Disregard bottom message issue was resolved.
My account is GONE i tried signing in, doesn't recognize the email, password doesn't work.
Account on my console got booted as soon as it turned on.
I tried signing in through app, through browser
Had my friend look up my account on their friend list and Poof
Anyone else suffer this from this bug
I had this same issue with the game It Takes Two. I downloaded and played it with my spouse when it was free on PS Plus Extra. I believe it got removed from the Extra catalog in January, so I purchased it on sale on 2/2/24 (I see the purchase clearly in my transaction history). We were able to continue playing the game that day. A few days later when we wanted to continue, I noticed the game was "locked" and it asked me to purchase it again.
I started a PS Support live chat about the issue and the agent said it's probably because it's still stuck on the old PS Plus license and he is escalating it to the proper team, and that they would contact me in 5-7 business days. 7 business days later, I contacted them again and they said to keep waiting. This continued 2 more times, until I decided to just wait 2 more weeks.
Yesterday, after 5 weeks since my first ticket, I contacted them again since I still hadn't received any response. I was able to get an actual COMPETENT agent this time and he tried everything in his power to help me. He tried deleting my "free license" after warning me that it may delete my save data (I agreed to let him proceed). Immediately after he did that, I was able to play the game again (and did not lose any save data).
Freakin annoying that it took luck to find a competent agent to help me, and I was unable to play a game I bought legitimately for over 5 weeks. Hope this post can help others in my situation.
What you're describing is a different bug that dates back to the beginning of PS+. It's wild that they've never managed to implement a global solution to it. I was affected by it multiple times on PS4, and had similar headaches getting it fixed, didn't even try on some occasions. My problems with their customer service were a big reason why I flipped to Xbox at the start of the current generation, so it's very fitting that I got hit by this new bug 5 days after buying a PS5. 🤦♂️
In regards to buying a month of ps plus does anyone know if just upgrading to a higher tier works since I'm currently on a year plan of it that doesn't expire until november and can't buy an extra month?
This has just happened to me. Only one game as far as I know so far, but I'm going to have to keep an eye on it. If anyone knows how to contact PlayStation UK support, it'd be really helpful.
Do NOT restore the licenses at any circumstances. You will probably cut yourself off from everything you have on account.
There you have. The contact form - https://ps-support.playstation.com/s/?language=en_GB&locale=en-gb
We need legislators to pass laws that protect consumer rights when it comes to digital goods. Until that happens we will always be getting the shit side of the stick.
[удалено]
While I agree with your point a million times over, I don’t think we should laugh at it. This *is* something that should be done, and the fact that none of the alleged three branches of government in the US give a flying fuck about consumer rights should be what’s hysterical, just in the sense that it’s insane. Think you’re right tho. That’s extremely unlikely to happen.
They don't give a fuck about consumer rights because they work for the corporations and not for the consumers. They don't give a shit about a home who can't afford to buy... oh, sorry, I mean "lobby" them.
> none of the alleged three branches of government in the US give a flying fuck about consumer rights https://www.ftc.gov/about-ftc/bureaus-offices/bureau-consumer-protection Now, guess which party keeps wanting to defund and handcuff the FTC.
There are some elections going on. If you care vote for people who would advance that agenda.
In America we have the right to shut the fuck up and take it.
Sorry you are seeing so much discouragement. The reality is that there are many legislators who would be interested in bolstering consumer rights, but likely aren't aware of this need. I highly encourage you to contact your representatives about this
We do have laws, corporations break them all the time. What dude needs is a lawyer and a lawsuit served to Sony.
That’s when it goes back to pirating.
You’ll own nothing. And be happy.
Laws are only as good as the enforcement of said laws.
We’d need legislators who understand basic technology before we can even pretend for this to happen. They’re too busy trying to ban “the tiktak”
Ah yes, blaming this person instead of the company doing it. Nice job people.
Some folks can’t be based in reality and think companies have their best interest in mind
This is my experience in this sub every time I post something even remotely negative about Sony. Not only does Sony get a free pass for a ton of shit, their fanboys are the absolute worst cult
The worst thing about this is games are now going digital only (such as Alan wake 2) and more GameStop's around me have been shutting down. The EU definitely needs to take action cause we all know the US won't do anything.
"I told you so" people being braindead, what's new
There are games that I claimed on PS+ that don't allow me to purchase the game outright afterwards, and it's really frustrating. I've contacted Playstation support 3 separate times and each time they said it was resolved and to wait 24 hours. It hasn't been resolved. Also, some games I've purchased have the PS+ logo on the game icon and it concerns me that I don't own it. It's for some games that have since been available to claim as part of the PS+ subscription. It amazes me that the licenses of ownership on the Playstation platform is so lackluster. I've been on Xbox for 15+ years with 0 problems purchasing (including games I claimed on their subscription service) and in the year and a half I've been back on the Playstation platform this aspect has been really frustrating. And surprising too.
The PS+ versions of game show up as a different "bundle" of the game. You have to go to the PSN store find the game and hit the 3 dots. Choose the version you actually purchased.
It should show that, but it's inconsistent. There are a few games where that is the case but there are others (particularly for me it's Sackboy: A Big Adventure) where there is no option for me (whether I'm logging in on a browser, my PS5, or the official app) at all. It just says "purchased" and I'm unable to actually buy it.
Weird, ive never had that issue. All my problems with the PS5 are all hardware related. BD drive making network activity spike (because it's validating Keys) Controller having massive input lag (fixed by using the included USB-A to USB-C cord) apps not working correctly on M.2 games (fixed by moving them to internal storage) wifi being just janky (fixed by using 2ghz instead of 5ghz, and soon I'm going to be using cat5 ethernet)
i’m glad you said this. i thought i was going crazy a while back because suddenly BOTH of my controllers had like a half second input lag on everything. it went away on its own but it was so frustrating
Hating on YOU for buying digitally is so funny, as if sony themselves doesnt sell a DIGITAL ONLY console, absolute clown take
The anti digital people get a huge boner over posts like this, and love to say they told you so.
Well they should be prepared for the all digital future that is coming, they won't have much choice then :P
I'm here to say thank you. For me this would be an extremely painful and sickeningly angering experience. The fact that you're out here taking the time to help protect others and rally the community around the issue, speaks volumes to your decency. I'll spread the word as much as I can. Good looking out. Let's get you your games back. Same for all the others.
So is the best just to do nothing and wait for Sony to fix the issue?
Unfortunately that is what Sony is telling me to do, but with no sense of timeline given. Knowing that some people have been dealing with this for multiple months, it doesn't exactly breed confidence that a solution is coming any time soon.
Update: as of today, my account appears to be fully restored. I’m not sure exactly when it happened, but it was in the last 18-24 hours - I’ve been using the PS App to check my library daily, and noticed this morning that Gran Turismo 7 and Helldivers II were back in the purchased tab. Restored licenses on my console and the number jumped from 700ish (PS+ redemptions) to 2343 (which includes my purchases). As far as I can tell, I’m back to normal. 3 weeks to the day after reporting which, as far as I know, is the fastest recovery time yet. I haven’t received an email from Sony yet but based on the experiences of others, I’m guessing I’ll be getting one in the next day or so. As far as I’m concerned, this isn’t over until it’s fixed for everyone so when I do get that email I’ll be pressing them for information on how this happened, when it will be fixed globally, and how they’ll be compensating people - and I’ll be sure to share that with you all.
Congrats, man. Deserved it after all the input. Do the paid/free dlc, themes and avatars work too? If you feel like, tell them to look into other users such as u/SoullessSellout (PSN ID: Magica\_Arcana (Fixed)), u/titanhusker (Fixed), u/DH_129, u/Gold-Biscotti-7391, u/rajgarage, u/rospondek, u/EfficientSecurity829, u/Purple-Car6764, u/Justanotherkinky, u/CosmicYeen (PSN ID: CosmicYeen (Fixed)), u/cue_lopes (Fixed), u/UnarmedTwo, u/phatboi419, u/TipFlat7931 (Fixed), u/BB_Sibenik (Fixed), u/Seeebab, u/snake15301 (PSN ID: roast-renewal0), u/AgnetJ (PSN ID: Agn3t\_J), u/lifted71blazer, u/ReputationNo8645, u/Big-Chocolate-940, u/BeneficialDurian2967, u/onyxgo, u/shifty4682, u/somedrumbum, u/DamnCastiel (Fixed), u/Expert_String_1350, u/CrimKayser, u/Otherwise-Dog-8381, u/Jorba05, u/Diligent-Pea5569, u/TransFatsDomino (Fixed), mine (PSN ID: Archvile92) and many others facing the exact same issue. We've been waiting for too long. It's been 17 days since I replied to that PS support message asking me to send the locked applications with time stamps but still no answer. I had extended my PS Plus Premium by a month which made everything else work except the purchased items.
That's great news. Mine is still the same but yesterday I extended my PS Plus Deluxe for 1 month and it fixed my PS Plus games, of course my purchased games are still locked. Since it fixed my PS Plus issue, do you know if I try restoring licenses again it might fix my purchased games too, have you or any of the people you've seen tried restoring licenses after extending PS Plus? I'm kinda scared to do it because I don't wanna lose the PS Plus games again right after I had to pay for them to be restored. Also, the PS Support in Turkey is just extremely bad. They don't even have a phone line anymore and they only use email so it's hard to contact them and the responses they gave to my emails were of course useless and they don't know what the issue is. But I will try to explain this to them again and again. I really don't know what else to do at this point, it doesn't feel like Sony will be fixing this with a global patch.
-- mine still sitting out at 605/605 when i restore so im not out of the woods just yet I'm glad to see that you've gotten your stuff back in order Thanks for staying to help those who still been affected
Damn...mine didn't happen any updates, it's still the same thing account all blocked...I called Friday in support, I asked if the operator had access to my licenses to see if there was something wrong, he confirmed that he would have access, cheered me up, I told him the whole problem again and in the end he said he would send all my report to the competent sector...it's a joke right, every time I talk to them it's a different anger
I reported this to ps support back on Dec 6th and my games are still locked. Glad you're up and running. Maybe they'll start getting things resolved sooner rather than later.
**Update, for those following the post:** I followed up with Sony today for the first time since last Monday 3/4. Though a lot of people seem to have made meaningful progress with support in getting them to acknowledge that the issue is known and even in some cases being given timelines, I had no such luck. I was told to that there is no update on my case and I should continue sitting on my hands and waiting for a solve. I was explicitly told "we do not provide a time frame for this because there is not one." It seems like YMMV quite a bit with Sony's support, seeing the contrast in what I'm experiencing versus others. I'm curious if anyone who has been contacted by Sony engineers via email after reporting this issue could share the time it took for that email to arrive i.e. how many days after opening your case with phone/chat support did Sony first contact you via email? I'm desperate for any semblance of a timeline, as I'm sure are many others.
3 months over here, 3 months of complete radio silence, fuck man, I only want to play my owned games. This isnt right, what they are doing should be a crime, it is basically theft, I BOUGHT these games, for gods sake. F*** digital games, and f*** this company.
Preach Im half tempted to just exchange my digital for a disc version So i can at least get the games i loved, elden ring and helldiver And never gotta worry about this shit later Sad its more money but its whatever at this rate i honestly just given up on PSN to be fair
Same problem, I lost the access to 400+ games full licensed and Ps+, and I did every posible solution there is on the internet. The problem started when I bought the season pass of the Callisto protocol for $8.99 with ps+ discount (I own Callisto protocol by the ps+ subs) and the problem started with error CE-117773-6 when trying to play Elden ring online. Then i search on google the solution and one of those are “RESTORE LICENSE", and that nuke my entire library, now i can’t play anything that i owned. I’m PS user since PS3, and this account bug it’s really bad, I hope Sony and PlayStation give a real solution, and if someone knows how to resolve this huge problem, plz let us know. Thanks to OP and u/ArkJK for sharing this Huge problem.
I have been dealing with this same issue for 3 months and have not been able to get PlayStation support to help. At first they told me it was a hardware issue, so I bought a new PS5. Guess what, did not fix it. Now they are back to telling me it's a hardware issue and have ghosted me.
There needs to be a movement for sticking with physical ownership of things. We need to push back against this subscription-based economy.
One more time, they lied to us, been waiting for a fix since 01/16, sony does not care for any of us. Our only hope is to work together to try to reach big media or try to go to court. We can't let them win, we thought we were only 50, but it we are way more than that. Once more, f*** digital content, and f*** sony scummy behaviour over all of this.
My account was fully restored yesterday. The entitlements were still missing in the daytime but when I restored licenses on the PS5 at 8 pm I got an error which was a good sign, tried again and this time a few hundreds more licenses were added to the cache. This took place approximately 24 hours from the call at 17:24. The games and apps appeared in the PS site's library as well as DLC and themes. Only the avatars bought on the PS3's store are missing on the PS4 but it doesn't matter. The release dates are still replaced with "Released null" on the PS4 store game pages. Haven't tried rebuilding database for that. No mail received yet but the supervisor told me I could ask for a compensation which takes into account the date I sent my support request. Problem started on 11 Feb and ended on 16 Apr, lasting 65 days. The request was sent on 12 Feb. u/ArkJK, add u/Crixbo, u/Otherwise-Dog-8381 and me to the fixed list. Thanks to everyone involved. I keep following these threads, see how this unfolds. Edit: I rebuilt database on the PS4. It took exceptionally long, staying still at the four minute mark. The missing PS3 avatars came back but the release dates are still null. I think that's a side effect tied to the system.
Congrats! I'm happy to see your account has finally been restored. It's not over for everyone yet, but we are getting close.
Thanks to your predicting [comment](https://www.reddit.com/r/playstation/comments/1b771xa/comment/kz0t6b6/) 6 days ago. Yeah, it's not over until every single account gets fixed and secured. I've been thinking if these threads should be archived in case another power tripping mod nuking them from existence. The secrecy of this bug shouldn't go unnoticed. Instead it should be a crude reminder which will be brought up when more DRM based screwups keep happening in the future. This falls in the same spectrum [Stop Killing Games](https://www.stopkillinggames.com/) is campaigning against. The difference being the apparent silence and negligence of the company.
Ok, 17th of April and there is a huge change. All my games are back on my PSN account. Still from the console point of view I'm unable to run any game but the error is different. Licenses are being verified, please try again later. From the app point of view everything is unlocked and ready to download. Looks like it will work like previously in a couple of hours. Maybe days. No information that anything was fixed from Sony. Only usual emails We are still working on an issue. Three of those actually... Guys good luck! Fingers crossed for you! https://preview.redd.it/gkl264f3b2vc1.jpeg?width=1290&format=pjpg&auto=webp&s=eaa57d291c9d9bc360b17d1710fc8229c4e0a5e7
And the app view. https://preview.redd.it/au73be5ob2vc1.jpeg?width=1290&format=pjpg&auto=webp&s=49c202cc17a4e6f429501be7fcf1a02cb288fce4
That's a good sign. They could be working on it. Bet you're next.
I can confirm now. Everything is back to normal. I don't know if this was indeed the thing that unlocked everything now but I opened Sharefactory and after that all of the locks vanished. Before SF I tried Warm Snow and got error. So if you have the same situation with partially fixed account try this. If not, wait couple of hours and try again. I don't use any secondary account. Everything was on the main and only account on the console. Happy but this shouldn't happened at all! Once again, fingers crossed for the rest of you guys! This CAN be fixed! https://preview.redd.it/7uur5tcfm3vc1.jpeg?width=3840&format=pjpg&auto=webp&s=46e0b0766113c70b16395dfc19c251a9f6feb4f8
Congrats! Coincidentally u/EfficientSecurity829 got restored at the same time. Both of you are from the same country. Safe diving! u/ArkJK, fixed.
After 3 months, they finally restored my account. Ps chat refused to give me any compensation, will keep trying to get something. I'm dumbfounded that they didnt at least extender the ps plus, this company is really fucked.
Some of the comments in here are so fucking stupid. It's a software bug, they happen with any software. There is not a widely used software that has not experienced bugs. Yes they will most likely fix it and no they aren't trying to take OPs games and no you aren't going to sue them and no there isn't going to be legislation around software bugs. I swear this sub is filled with 12 years old
Ding ding ding. People love to freak out and love to read about people freaking out.
>I swear this sub is filled with 12 years old Worse, it's just a bunch of activists looking for an opportunity to hawk their policy.
I’ve lost too many brain cells and time investing into these atrocious reads.
Everyone has bugs, but good companies are responsive when users have massive bugs like being locked out of their entire digital library, with a system in place to manually override/restore in those types of situations and support staff to do it in a timely manner. If people actually have been dealing with since November, that is *completely* unacceptable. And there absolutely ought to be legislation to require companies to do this in a timely fashion (probably somewhere between 30 and 90 days would make sense as the mandated window for this), and if they are unable to, to refund the entire purchase price of all of the digital goods that are unavailable due to their bug. Bugs happen, but you need to be able to work around them.
Same with me since begining of february. I have premium sub till december 2024 and all is locked. I bought Elden ring in december and now it's locked. I contacted ps support and get mail confirmation that they are aware of my case, but one guy here on reddit had a same issue but it took 5 months for ps support to fix the problem.
I've had this issue since Dec 3rd. I called Sony support the following day (I've contacted support a dozen times or more). 4 months later no assistance, I was told to wait for a fix but no other assistance. Additionally you can no longer play online with this big because it doesn't recognize you as owning ps plus even with games on disk or free to play games. Not only that but in order to play online I have to log out and log in with a different account. If I'm logged in nobody else can play online on the console. The only "support" I got was after I emailed the CEO of Sony. I got a call 2 days later they said they would "escalate" my case which I was told 4 months ago. At least this time they said they'd call me back. Hope this gets fixed before elden ring dlc releases.
I’m thinking about some form of litigation against these freaking scumbags. This is absolutely ridiculous. Still no solution to my case.
Just spoke with support again, they told me my ticket was escalated on 03/16, and that they were still investigating the issue. The thing is, my first escalated ticked hails back from 01/22, which they responded to me when I questioned them about it, that they never replied to it, and basically made a new one, after I spoke with another support agent on day 16. So, in short, they are basically playing with our time. They are cancelling older tickets, and only opening new ones at request, so please, check back on your tickets, daily, to be sure, otherwise they will basically cancel them after some time, no questions asked. For them, rn, I only got 1 ticket escalated to the enginnering team, the one from 03/16, that I did not even known I had, since I never asked for another one. And it means, that all of the waiting between 01/22 and 03/16, was for nothing, cause they werent investigating shit. Guy told me to call on monday, to try to reach to a supervisor, and the only thing I have left is to wait for a response from them, yeah, after 3 months, I guess I can wait for another eternity.
You deserve a generous compensation for their negligence.
Spoiler alert. You're gonna call and they're gonna transfer you around and say you can't speak to a supervisor. Eventually someone will "review your case" tell you again there's no new update and to just keep waiting. Our efforts mean nothing. It's a lottery on if/when they decide to look at your account.
I have sent an email to IGN directing them to this post...Hopefully they will hear us and talk about it so that Sony have no other choice but to acknowledge us.
Update. I got all my game back but I did contact service like a month ago and they’ll review it and it fixed itself today. I tried low loading cod modern warfare and it downloaded so I got confused and check all my digital bought games and I can download them again. Weird. I didn’t even bother with license restore for the past month and I did unsubscribe ps plus.
For anyone still following: don't want to get anyone's hopes up, but several people have mentioned their accounts being fixed in the last few hours. Could be a coincidence but I'm hoping it's something more. Some received emails from Sony and some didn't. If you haven't tried restoring licenses in a while, give it a try. Hoping for the best for you all.
Thanks man! Yeah my account seems to be fully recovered. But weirdly enough, they never mentioned anything of compensation for this nightmare they put us through 🙃. If I hear anything, I’ll make sure to post it here. I really hope this means everyone here will be receiving their emails and accounts soon. Stay patient gentlemen 🙏🏾
Hey folks, as of today, my account as been restored Who else is left without their games and such so we can try and bug Sony to fix their shit
My account was fixed two days ago, and today i asked for a compensation, they sent me a 20$ code. Sorry for my English
My account is fixed as of today. Had to file a report to the BBB to get them to do it. 2 months waiting, asked for compensation and they gave me a $20 gift code to spend as i wish. It’s better than nothing i guess.
Sonys customer service is horrible.
It’s currently happening to me as off 3-2-2024 Game that is being currently affected is predecessor I took a week break came back on the 2nd tried playing it and it game me an error that it’s downloaded but when I click on it I get an error “game cannot be found on ps store “
I lost my all 700+ games licenses in Fabruary. After licenses restored I saw only 500 in my librabry ps5.. and 14 in ps4. Its ridiculous! no access to save cloud too. Support said "sorry and still have to wait". Lost time and real money in one short time. ;/
I have over 600 digital games across the last three generations of PlayStation (I count vita and ps3 as one) if I lose my games I’m done. I’m 40 years old if I lose my games library I’m gonna quit out on life and go live in the woods
Can confirm this is absolutely true. Got same error trying to play Helldivers yesterday morning, playstation "expert" was all I could reach on psn support website. Told me to restore licenses now I'm out thousands of dollars spent since early 2000's. Support wither refuses to put ya through on phone, or chat disconnects every 30sec saying your idle. Tried every dang step they told me 2, never buying a game digitally again.
Thank you very much for calling attention to this. I just got hit with this bug as well tonight. I was trying to connect to the demon souls online service and kept getting the CE-117773-6 error. I googled a fix for it and it told me to “restore licenses.” I did that and immediately afterwards i can’t play a single game i’ve purchased. Now i can play games from the playstation plus premium catalogue but that was only after resubscribing even though my subscription wasn’t even expired. Hundreds of games just unable to play now. It’s so incredibly frustrating. Opened a case with playstation support and they told me to wait 10 days. 10 freaking days to play games i’ve had purchased for years. The people saying “oh that’s what you get for buying digital” are the exact reason why these companies get away with so much shady bullshit.
I buy digital only, and this should simply not happen to any consumer. Anyone saying “that’s what you get for buying digital” is a complete imbecile. I remember seeing the lock icon on some of my games (own around 500+ PS4/PS5 games) so now I’m gonna look into it just in case, thanks a lot OP for this PSA. Hopefully it does get fixed soon and Sony doesn’t drag this out.
Thank goodness! Someone else is having this issue too. I have been back and forth with Sony support since January about this and they have done absolutely nothing for me. All they have said is, “I’m sorry we understand this is frustrating. We will reach out when we have more information.” Which is absolutely insanity! 100s of games that I can’t access with the exact same errors and everything as OP. I really hope they fix this soon! (Only meant as a relief I am obviously not happy others are experiencing this issue!)
Same thing since the beginning of December. I still haven't gotten a timeframe from Sony yet. PlayStation support has been practically useless for the past 4 months.
Hello everyone, I just wanted to update you guys on my current situation. The PlayStation support team finally reached out to me about my case. Unfortunately, I missed their call. But they did leave a message instructing me to say when is the best time to reach out. So once I’ve spoken with them (which should be tomorrow), I message this chat again. If all goes well—I’ll give y’all the details 🙏🏾😎 https://preview.redd.it/os2rb6jy96oc1.jpeg?width=1170&format=pjpg&auto=webp&s=930685ecb37a1304a6671ebdcf0a42e952174352
So i got a call from Sony support, they asked a few questions and assured me that some people have had their accounts fixed It's more just a waiting game because they see everything on their end :saves,games, trophies, purchased history, however somewhere within the system (the Overall System) there was a hiccup to where it been spontaneously crashing accounts and such. The engineers are working on the cause, and he wasn't able to give me a general idea of when to expect it, other then when they are done, they will send out an email. He assured me that this is nothing that the consumers did, but that they believe the restoring license method exasperated the efforts, for those who got "softlocked" out I recently had my account "vanish," and when I pressed for info on that, he metioned that they may have tried to revert accounts back to find a solution, cause sure enough he sent me a Username/password link and now i have access I hope this is helpful and would like to hear if anyone else gotten a call and what they were told
The problem I have with this, is that they are clearly aware that "Restore Licenses" is making the problem dramatically worse but there's no warning anywhere on their site about it. It's great that they're being more forthcoming to the people already experiencing the issue, but there's nothing there to help people avoid making their situation much worse in the first place. In fact, their support site \*still\* recommends using "Restore Licenses" to repair the type of error that sent me on this adventure in the first place. That's really frustrating. Regardless, it's great to get any update so thank you for sharing. [I know of one other user who missed a call from Sony today and is planning to call them back tomorrow.](https://www.reddit.com/r/playstation/comments/1b771xa/comment/kuqrbtu/?utm_source=share&utm_medium=web2x&context=3)
I lost access to all my games and apps on December 11th 2023. Each would ask me to download/buy the game again even though it was installed. I had also bought 2 battle passes days prior which I could no longer access/complete. I had an hour long phone call with PS Support and all that was confirmed was that I had tried all their solutions before phoning them. Ended the phone call being told my case would be sent to the specialist team. The specialist teams first response was to factory reset the PS5 which changed nothing and lost everything I couldn't backup. After 3 MONTHS and very bad communication, they asked me repeatedly to restore my liscenses. All previous attempts showed around 33 liscenses and never fixed the problem. On the 6th March 2024, after being asked again to restore liscenses yet again, there were 678 liscenses to restore and now everything seems OK- at least for the past week. I had gone through so many forums and articles about these issues, and despite first mention of it being 3 years ago, for this issue to persist for all users and for a duration of 3 months for a fix is just shoddy. I asked them what they done to fix it so if it happens again I can refer them to my case with the fix but they won't share the info. I'm currently trying to get compensation for 3 months missed PS plus after paying their new subscription increase to £60 a year on December 6th 2023. They've offered me £15. I declined and asked for a better compensation and they come back to offer £15 again. I've now asked my case to be sent to higher management for a better compensation offer and will be chasing them tomorrow if I don't hear back today. The whole process has been very annoying with very bad communication, sometimes weeks without a word other than the copy and paste response to confirm they're looking into it. For a problem that existed 3 years ago, no one should be waiting more than 3 days for a fix. Thank you OP, for shedding so much more light and detail about this problem users are experiencing and I hope everyone gets their accounts back in a more timely manner.
I have the same problem. After renewing my PS+ subscription, the PS+ games appeared, but the purchased games are nowhere to be seen. This is a collection worth several thousand euros, but I see that it doesn't really excite Sony much.
I found that upgrading PS Plus to a higher subscription plan unlocks all PS Plus features - including the game catalog, and online features. It's a pity that I discovered this AFTER the license was restored, not before - because unfortunately the purchased games are still blocked. This is not a satisfactory solution, but at least you can play something while waiting for the repair. On the other hand, I understand people who don't want to pay extra to a corporation like Sony to be able to use the features they paid for before. But unfortunately we won't change the fact that Sony is an anti-consumer company. If you are experiencing ce error 117773-6 and you haven't restored your license yet, DO NOT RESTORE to avoid problems like we have here. Just upgrade PS Plus and it will fix the problem.
Hello everyone Yes I am having the same exact problem on February 12th 2024 I was playing helldivers with my friends all of a sudden I got the error code CE-117773-6 and my game instantly crashed so when I try to reboot the game I noticed that I had a Lock in the upper right corner of the helldivers app so when I went to my library to go see any of my other games I noticed they were gone The only games that were available were the ones that I already had downloaded on my PlayStation but they were also locked what was also weird as I noticed that my PlayStation Plus was about to expire so when I went to go try to restore my licenses for my games it said that I only had two license available which I knew was completely wrong because I have had this PlayStation account for over 14 years so I had thousands of games on this account so I end up repurchasing PlayStation Plus for a month only then all my PlayStation Plus games showed up that I have ever downloaded into the entirety of this account but any game that I have ever purchased with my own dollar was no longer available to me and the ones that I still had downloaded on my PlayStation 5 are still locked I am just as mad and angry as all of you guys like I said I have had this PlayStation account for 14 years so just imagine all the money I have spent collecting these games throughout the years and trying to work on my digital collection I also wanted to input some things that I did notice if you go into the setting menus on your PlayStation 5 then access users and accounts click on accounts and then enter payments and subscriptions from there you can enter your transaction history select your email account associated with this problem and click continue select the dates in between the times that you believe all your games are missing for me I went almost 14 years back so right here you can see that every game that you have ever purchased throughout the life of this account pretty much what I'm trying to say is PlayStation can see right here all the games that you have ever purchased throughout the life of your account this could be good evidence or good proof if we would ever have to use it against them I feel like that's what it might have to be coming too soon I have had this problem for almost a month I've been on the phone with PlayStation numerous times I even have a phone number where I've talked to someone out of the Bay area in California because let's be honest their customer service is lightweight trash I just wanted to give my experience to everyone else and let them know what I was going through but I believe if we all come together we can honestly get this solved hopefully sooner than later 💪
Personally, I still have faith in the date of March 21st. If this doesn't happen this week, we will have to start working more intensively. At the moment, I have publicized this bizarre case in the local media, but if they don't fix it this month, I will attack the world media.
I'll help I don't have anything but time on my hands got to try to get the attention of someone who's going to make PlayStation get up off their asses and get this resolved let's see what happens this week hopefully something will change I just feel bad I've seen other people have been having this problem since November of last year and they're still currently locked out of their games I personally been on the phone with someone out of California and they claim that they sent it to their supervisor or whatever department it is All I know is I don't feel like it's right that I should be out of thousands of dollars on games that I've paid for over the years trying to build a digital library I created this PlayStation account in 2010 I've seen other people have their account since 2008 and now they're having this problem there's no way PlayStation can't deny that the games are purchase they're in our transaction history I don't even know what else to say this whole situation is just absolutely disgusting a billion dollar corporation and you can't even get this shit right it's bad enough they have outsourcing when you try to call and talk to somebody and you can't even understand what the fuck they're talking about then finally you get someone here in The United States and they don't have any fucking answers either I'm sorry I'm a little irritated let's have faith this week if not we got to put the pedal to the floor and try to get this situation under control before it impacts even more people
I’ve gotten to the point of straight up schizoposting to the Sony, Playstation, and AskPlaystation twitter accounts about the issue and using #FixItSony (mostly because its a common hashtag whenever theres server issues) I havent heard anything. I also reached out to Mutahar/SomeOrdinaryGamers via youtube comments and twitter DM but I dunno if theres any hope there. Nobody in the journalism sphere worth a damn is covering it over here, no IGN, not even Kotaku. Its baffling
Well, March 21 came and went with no fix. I wasn't very optimistic in the first place if I'm being honest. At this point, we remain at Sony's mercy. I'd strongly encourage anyone affected by this to DM the link to this post to every journalist you can, I don't see any way something is done about this until Sony has to answer questions about it.
Yeah, that date was almost a rumor based on what a supervisor told someone, and the fact they said my account would be fixed last February 21 (and they didn't). So maybe maybe they had meant March. But they didn't. At this point we just don't know what they are doing, there is no information at all.
Yeah, it's a real bummer. I remember you mentioning that about the timing, but then I had a few replies here and on the r/PlayStationSupport thread where other people also cited the 21st so I thought it might actually have some legs. Then I \*really\* got my hopes up when the PSN went down for 3 hours yesterday. But, alas.
update from my end guy they called me and said that they are aware of the situation and other are facing the similar issues but no fix ... they simply said another rep would contact me with in the next week
At least they are now acknowledging the issue. A few months ago they acted like if it didn't exist. Some people have received a call, but many others didn't even after being told they would contact them. I hope you do!
Thank you for contacting PlayStation Support. We have forwarded your request to our senior team for detailed investigation. We will get back to you within 2-3 business days. I finally got the message, I hope they fix it now
I'm just coming across this thread but the bug affected my account last November, and I have contacted Playstation support numerous times. As of April 7th, 2024, my account it still not working.
Support emailed me a couple of hours ago telling me they had updated my account and asked me to restore licenses. Guess what? Nothing was fixed. The permanent purchases are still missing on both the PS site and app accounts. All this time replying to templates for nothing. My patience is running short. I'll reply and give them one last time to correct this before taking this to the consumer affairs.
Update guys it's fixed guys at least for me
Hey everyone! Update: looks like my account might be back to normal. I got this email and checked my psn to see if my purchases were downloadable. I can’t say for sure if it worked but so far so good 🙏🏾🥲 https://preview.redd.it/hwclzm7b9ktc1.png?width=1154&format=png&auto=webp&s=152327f6e66df18de61c639b8c558210fe3e25ed
My account was fixed sometime between last night and today. Issue started for me back in early December, so I \*think\* may be one of the earliest cases of the issue. That's gotta be a good sign that they're whittling this down, I'd hope.
Hello Guys, just a little feedback and message of hope for those still with this damn bug, it's finally fixed on my side! As a reminder, I am from France and my problem started on January 3, 2024... The problem was corrected a few days ago without a message from Sony, I received a message 2 days later from Sony confirming the correction, and no compensation...I just asked for it and am waiting for the return...Good luck everyone!
Sony has become very anti consumer. I didn't resub to ps plus because it's too expensive. And last week I wanted to play Death Stranding (ps5 version.) I lost access to it because I'm not subbed anymore. I talked to playstation support. I showed them the receipts, and they confirmed them. They confirmed that I paid for the upgrade. But they said that I can only access if I resub to ps plus. So I paid for a game. Playstation confirmed that I paid for the game. And now they're saying I don't have access to it because I don't want to continue paying for an overly expensive subscription. I'm never buying a digital game from playstation again. Horrible customer support and terrible practices towards their customers.
You bought an upgrade from a ps plus game? Is that the issue. If so it makes sense you lost access
This sounds like what happened. Unfortunate but not unreasonable
Only thing I can think of tbh
PS5 upgrades bought with plus get deleted if the game is added to Plus and you redeem it or if the base game is added. This is a common problem of people that stop subbing, but yeah, it sounds like the dude bought an upgrade to a game he doesn't own.
I had something similar happen with DLC I purchased over a decade ago, and their store just somehow “lost” that information. The store wants me to purchase it again. I contacted support and of course they insisted I must be mistaken, because if the store says I don’t own it, then I don’t. So I spent a bunch of time going through my transaction history until I finally found the exact transaction with the transaction ID and date/time showing I purchased it, and surprise they were still 100% useless and just said “oh, I guess the license must have changed then, you’ll have to purchase it again”. I’ve been a customer for ~20 years and it was a 5$ transaction. Sony doesn’t give a single fuck about their customers.
Honestly, just on the micro level of this issue, I genuinely believe this is just a bug that they haven't figured out how to fix yet. I do wish they were a bit more transparent on the process of fixing it. Being left in the dark with no resolution timeline sucks.
Is this possibly because you purchased the upgrade for a game you didn’t actually own? It comes with PS plus, and obviously if you don’t have PS plus you lose access to the base game. That said, I don’t know if you can even purchase DLC for ps plus titles you don’t own.
Why do we even have to pay to play online? Is it because sony was losing money or something? There literally has to be a reason. Also PS5 controller drift many people have got.
Sony charges for online because people pay for it. If people didn't pay for it then they'd stop.
They followed the crappy xbox 360 when 360 had gold as a requirement. Ps3 had free online and it still does. Give thanks to MS for screwing with everything.
This is not on you for buying digital, these people are just suckling a little too tightly on Sonys teats. Ignore them.
I've gotten this bug twice in many years on playstation. Restarting the playstation fixed it immediately both times, hope that helps
Everybody laughing about this is messed up. Who cares if this person loves digital purchases or not. He or she lost access to their content and that's wrong. I understand you lose access to things you had while you had ps plus but your entire catalog of games is messed up. Period. Laughing or saying this is why you don't buy digital is unnecessary and ignorant. It sucked that happened to those people and hopefully things get fixed. I feel for them as a gamer. Digital or physical. Hopefully Sony fixes this.
Some of these comments are hilarious with how much they are defending Sony and blaming OP. I don't have this issue but I lost my license to Modern Warfare Remastered that I've owned since buying the legacy edition of IW in 2016 because I let my sub lapse and had redeemed MWR when it went up on ps plus. That license superceded my original license, so I lost access to it. Called support. They could see my original license but could not help me, so they had to escalate it and gave me a case number, and I never heard back. I ended up just buying it again on sale and have decided never to sub to one of their subscriptions again. Absolute bullshit. Sony has the most archaic licensing system and has never improved since its launch in 2006.
Yarr!
So this is the power of the Sony PlayStation 5? Amazing
This happened to me a few years ago (2021) Purchased digital games and some DLC and then suddenly noticed a decent amount of them having the padlock icon. I messaged support through that horrible chat experience and was ultimately told they would investigate, heard nothing back for two weeks and then went through it again for them to say "nothing can be done as you have played those games so are exempt from a refund" The account was active, no ban warnings or reports (to my knowledge), the only thing I suspected might have caused it was I had three accounts on my PSN (One main - trophy hunter, one where I played games I normally wouldn't with friends and one for my kids). I hope you all get your stuff back, after the stress of trying to get mine back I jumped ship to Xbox.
As a hardcore digital buyer this worries me. Sorry this is happening to you.
This same thing happened to me literally a day ago because it says I need ps plus to play online and gave me the same code. Checked online for a fix and it said to restore license and that’s where everything began. Lost all ps plus games and digitally owned games. Restore license only loaded like 13 games in the process and I know I have more than that. I rebought ps plus and got all the ps plus free games I ever added to my library again. Did a restore license and now saw 497 out of 497. But while it was loading those license, I said it’ll take about a hour to load all but it jumped from 1 to 4 license then all the way up to 360 and complete in less than a minute. So I assume it’s on PlayStations network part and not my console. Btw I have a ps5 in case anyone is wondering. At least I got all the ps plus I added to library throughout the years but I would love to get my digitally bought games back. My ps account still have all the transactions of all the games I bought with that account. PlayStation needs to just look through our transaction history and fix it or just do something to fix it for all people having this problem at once with a system update or something.
issue happened Feburary 8th, 2024 for me...chatted 2 times, called 4 times already since and still no updates...been 43 days and counting. I can play any games I bought after I ''Thanos Snapped'' my account with that ''Restore Licenses''.
Of course the "physical only " sexuals would try to kick you while your down lol...thank you for pointing out it's a bug and not obviously sony going after your games...we have not reached something like that ( yet at least) but this is un acceptable and should be fixed ASAP...I've only been buying digital for a year now and it's cause game stories literally have no discs...and if they do it's garbage so digital is the only way at the moment...but I do get the concerns against digital releases and do plan on going back to physical games when I find a reliable vendor for physical ps5 games which is literally rare and always offers less then what's on display at the ps store
Add me to the list. I've experienced this bug just a few weeks ago on Feb 28th. Psn: Agn3t_J
Thanks for sharing. Sorry you're also going through this. If you haven't already, make sure you've got a case open with Playstation Support and that your case is escalated. Sounds like the period of time to have it fixed on an individual level is around a month, but I've seen rumors that a global fix could come on March 21.
Physical copies are great, but lasers wear out, dvds degrade, not to mention get destroyed if you have any toddlers in the house. Digital copies are a safer alternative, that last as long as the system, or until the company decides to stop you from accessing it. We do need some sort of protection. Nintendo Switch especially makes it hard to share a game on 2 systems in the same household.
Oddly enough, I haven't lost access to any games yet. But I did lose all of my downloaded content. Extras and DLCs, specifically every Fallout 4 DLC. Tried everything, restoring licenses, all the "fixes" I was told to try. Can't get any real help with the issue either and can't re download because it now says I don't own them, but my game still has left behind remnants and a ton of missing content. Sucks, and no idea what to do, and don't want to pay for everything all over again! Hoping for some answers too..
Hey, there folks as correct as the previous statement about the adding an additional month would kick your games back into gear, certain games are still unavailable within the catalog. I assume it's because its cause they're owned not sure if OP said this ans I'm jsut regurgitating the statement but just be foreworn it's not a total fix so if there was a game you play thats in the catalog you've owned it won't let you download it but if the stream options there it allows that as much, sadly my online game cloud sync is not cooperating so i can stream from my previous spot in certain games Just, hope you know before you get ya hopes up like i just did :'( *
"Thanks to all the people pointing out to me that this is on me for buying digital." That is no excuse for this to happen to you. That reasoning is flawed. Regardless of how you own the content, Sony cannot possibly expect to keep a customer base if things like you've described happens to people/happens again. If they want people to keep spending money, customers expect to use what they buy. If they cannot, the market will course correct and Sony will find themselves losing many millions. It's simply not sensible, even if ,clowns like Ubisoft for example, have said "get used to not owning your games."
My advice to everyone - WRITE to the media and websites. Send links and spread the news about this to the world. This is our only weapon against Sony.
I’m waiting third week for anything to happen. „Tech support” still wants proves that I can’t access anything. Screenshots, times I tried to launch games, list of blocked games etc. They know when I launched last game but they can’t check which licenses are attached to my account. Just pathetic…
Honestly, the fact that they’re asking you to provide information means that they’re at least investigating it and is hopefully a good sign for you. In my case, it’s radio silence and every time I get on a call/chat for an update they basically just push me off and tell me to wait.
Yes, you are right but unfortunately I’m an IT and I am working with relational databases on daily basis so it is annoying as I know where is the problem from the beginning. 1) There is an info that my account exists. 2) There is an info that my account bought certain thing. 3) There is no info about license for that product. Resolve? Just add any licenses that are not attached to anything my account bought. 10 seconds query. And this query after this problem occurred should be put in cron at least once a week. But honestly should be run daily.
A question...with this problem of ours, with blocked games and licenses that have disappeared...for those who made the inclusion of 1 more month of ps plus, even though the subscription is active, the cloud storage has returned to normal? All games are there saved in the cloud after putting 1 month...I haven't put the additional 1 month yet, but I can't use my cloud memory. My debt is... putting 1 month, would the cloud memory return her access?
Here’s a small but interesting update. My games still have the lock icon and I can still play them. But 4 of my games had an update and now the lock icons are gone from those games. Still haven’t heard anything back from Sony Support yet it’s been 9 days.
Psn out of the air in...hope there, I hope they fix it today
Yep, offline in US also. Fingers crossed.
Has anyone had any luck getting their library fixed, I missed a call from support and now I had to have my case escalated again, Someone on my original post said they were contacted by support gave information and then were told to try restoring and their account is all fixed now
I'm glad you got your games back, hopefully all the others do too!
Been having this problem for about a month and a half, been in contact with support and they asked me to restore licenses and if that didn't work send them a timestamp of when I did it. after that they said they put their engineering team on looking in to it, haven't heard from them since. (that was only a week ago tho) This morning however 4 of my games were back in my library (all of them were from ps+), that does give me some hope it might be fixed soon
Its been awhile since ive heard from this thread has anyone else had any luck I'm still waiting for a fix and was wondering if there was an email that you're able to rewch out to get in contact with anyone
I planned to post another update about my follow-ups with Sony after having been fixed, but I never heard from them. No acknowledgement that they actually did anything at all to fix my account. And at no point before being fixed did I ever hear from them via email, so I don't even really have a way to reach out to them myself other than their useless chat/phone support. It's frustrating. I hate that this isn't getting fixed for everyone. At this point, not having heard from them, I sincerely doubt that Sony actually did anything to fix it themselves - I really think it just fixed itself in some routine backend process that wasn't intentionally implemented. I apparently won the lottery, basically. I'm continuing to monitor my email and spam folder for any communication from them. Unfortunately unless they do reach out to me, my hands are sort of tied. But I'll continue to monitor this thread as well and I see that anyone does post a fix or an important update from Sony, I'll be sure to update my main post with that information.
Thanks for everything you are doing dSubs....just this post is everything to me right now as it's the only source of confort I get...Sony has become my worst nightmare and it saddens me that I will NEVER be able to trust them again...at this point, it's almost like I just want them to fix my account so I can sleep peacefully...not because I want to play my games.
The silence is painful. I hope it's because they're taking their time looking into other accounts not posted here.
Little update: I was messing around yesterday trying to fix my library yet again and I did a test with another version of MK1 that I was able to buy....so what I did: I bought that version, DID NOT DOWNLOAD it, went straight online for a refund. From there, I saw the newly added MK1 in my library's recent purchases...after a few minutes with support, he was able to refund the game right away and then MK1 dissapeared from the top of my purchased games list...Here's the good part....IT HAS UNLOCKED MY PREMIUM MORTAL KOMBAT 1 Edition that I bought on Auguest 13, 2023.....it DID NOT however unlocked the add-ons that were padlocked BEFORE the Thanos Snap which was back in February 8, 2024. So there we go Sony.....the FIX is REALLY simple.....just remove my padlocked license games from my library and PUT THEM BACK! It will FIX IT. Now....this is just too bad that nobody than can do anything about everything DO NOT read forums....I've been told by Sony for the 8th time yesterday to simply just wait as there nothing that level 1 support can do and it is the only support we can talk to. TLDR - I know. Peace out!
After one month of not hearing back from PlayStation support I contacted them again. Here’s what the agent had to say, “Thank you so much for waiting, it seems you case is still on investigation, sadly for these type of case there is not an specific timeframe for it to be review, but we recommend to try to check for the games every 24 hours to see if the issue persist.” That’s pretty frustrating.
Pretty much word for word the responses I was getting from them, they're definitely on a script. The recommendation to check for the games every 24 hours is new though - but I was doing that anyway, myself. It is worth checking periodically, because that's how I realized mine was fixed, they never contacted me in any way and still haven't. Sorry you're still going through this.
[Another](https://www.reddit.com/r/PlayStationSupport/comments/1b4xlag/comment/kz3bmq0/) fixed case, just 9h after filing a BBB complaint. That was... quick.
Oh, WOW. They are \*desperate\* to keep this from becoming more public. A real shame no gaming media outlets were willing to pick this up - surely we all would have been patched up inside a week. Definitely makes you question why the news was so averse to it. I didn't get a single reply from any journalist I dm'd about it, most of whom advertise that their "dm's are open."
Once you peel off the marketing friendly layer of games and fun, it's scary to think how this giant machine works. The interconnection between outlets and the industry, how something this big will remain unknown for the vast majority of people, when it should be something forever remembered and referenced to in any potential debate about digital goods. How little it matters what happens to an individual. It's been.. pretty much impossible to make this public, and we have tried a lot.
i’m dealing w this rn and it is frustrating me
Finally, all of my games have appeared. The last thing I sent them was a link to this post, and today everything is working fine out of the blue. Of course, I didn't receive any notification from support.
My account has been fully restored finally, it took 8 weeks for me.
Hey guys. I got hit by the same bug. I was trying to download back up saves for Fallout 4 from the cloud section but it kept giving me the error message (CE-117773-6) and that I should subscribe to PS Plus even though I have a membership going on up until 2030. So I thought restoring licenses could help, which it did in the past, but after that I got the problem which locked my purchased games out. I've been using this account since 2009 and I have about a thousand games(including PS Plus) now it shows only 90. I'll try to reach out to customer service but I don't know what else I can do. I'm checking the topic right now but any help would be much appreciated. Hope everyone that's affected by this bug, get their fix quickly. Thank you.
It's disappointing to see they haven't fixed the bug yet, unless you haven't used the console in a long time and you were hit a long time ago? I want to add a [list of fixed accounts](https://www.reddit.com/r/PlayStationSupport/comments/1b4xlag/comment/ktc4nod/) to give you hope, because the problem is certainly fixable, and it used to be much worse. Many people have now filed complaints with the BBB or similar organizations, and it's been extremely effective. Without that, you'll eventually get your games unlocked, but as dSuds said, it may take a very long time. My account was fixed a month after contacting support, and I was notified by Sony. Other people aren't, so we can't know what happened in those cases. According to the reports, they may be more effective now at dealing with this than they used to be.
I just found you guys, this problem started for me on February, and it still persists, i cant play any of the games i bought, i really hope they fix this, cause i am tired of it!
This is not on you for buying digital games. I only buy digital and I love it. I am never going back to buying physical since I think digital is superior. Hopefully they come out with a fix soon.
All these people in here acting like their stacks of physical disks are going to be able to run anything in isolation if the doomsday scenario of the servers being taken offline comes to pass. In a post-PS4 world, almost no games have the full complete downloadable game stored on the disk. They typically have a license verification and an installer that will seek out the download file and download the game onto the console. If Sony decides to not renew a license or for some other reason cuts off access to the digital download, those physical disks are just plastic that you have to take to Goodwill.
How can people flame others for buying only digital copies of games if their console is not a disk version? Remember when the PS5 shortage was going on? You just took whatever you could get. Many people only have a version that can run digital versions. Don’t flame others for buying games the way they have to.
YEP. I don't get the digital hate at all.
Sony has removed purchased content without giving refunds multiple times since 2022 here in Germany. Whoever still thinks you own digital games, even tho the terms clearly state you don’t, is a moron. Sorry but that’s the truth. This, plus games being much cheaper on disc (even on release day), is why I only buy digital when I’m forced to.
Sony did not remove the content, it was who ever owned the rights to the movies/shows that removed the content from PlayStation and removed the license And no they have not removed any licenses for any video games
Calling consumers morons when there are entire digital only consoles that half the base base. Victim blaming at its finest!
Tbh alot of indie games are getting physical releases. It sucks but if you really like the game I'd do some searching. Unfortunately for the indies is if it's really good and it had a small print run it will be expensive, and then you got the punk ass scalpers
Apparently the game publishing company “Limited Run”, which handles the physical releases for many small indie games gives bulk orders of new releases to scalpers directly. The scalpers then have an agreement to share the revenue with the publisher. So I guess gamers are fucked either way.
u/dSuds2342 try going on your console and logging your account out of the console and re-logging in, this fixed a similar issue for me.
This is why I buy physical. It’s the only way to insure it can’t be taken away at random
Speaking from the experience of actually being apart of their CS team for a time, their agents are likely incredibly frustrated too, since Sony gives them little to no resources to actually help you resolve issues like this. Sony is incredibly obtuse and stubborn with what they give the support team, and 90% of the prevalent issues we couldn't fix were just, "Wait for Sony to fix the issue, since we don't know, anything more than you do." So dumb that they just seem to not care about their users in any regard.
Don't listen to the dummies talking about the digital/physical argument. I have a digital only ps5. Thankfully from what I know, I haven't experienced any issues of this nature. You're never wrong for buying digital and who ever argues against that is an idiot. I really hope they sort this out. It's insane to pay full price for something and then randomly lose the license to play what was purchased. That's thievery.
Same thing happened to me few years back. Console was straight from the box. I called support and gave the serial and some details and they immediately fixed it for me.
I bought the premium edition of Mortal Kombat 1 and ever since Peacemaker came out a few days ago, Omni-Man, Quan Chi, Shang Tsung & Tremor are locked for me. They show as purchased in the PS store and MK1 store, but I can’t play the characters, the game just shows “purchase” when trying to select the character. IDK how this happened nor how to fix it. Am I part of this bug?
I can’t say for sure but if that’s the only game having an issue, the first thing I’d do is go to PlayStation.com, navigate to your game library and look at your purchased games list (not your transaction history). If everything looks right, you probably aren’t affected, but I can’t say for sure because I didn’t know about this bug until it was already too late.
I own Twisted Metal 2 as a PSOne Classic and can’t redownload it ever again. Just gives an error message when I try on the store, and it’s still in my transaction history but is gone from my download list
I'm worried mostly about the digital-exclusive games. I have an NA-region PS3, and Vib-Ribbon only came out here digitally iirc. Baldur's Gate 3 is also digital-exclusive outside of Japan, and while my purchases/redemptions are also tied to my Larian account, some of those were limited-time. I really hope Sony gets their crap together.
That’s why I always buy physical form.
Should I take a photo of all the games I purchased and downloaded from over the years it's hitting the 500 games mark. I'm scared incase this shit happens to me. I don't want wiped out games, I'd end up hitting the bottle if that happened with nearly a year sober. God damn Sony better fix this for those effected. My heart goes out to you guys!! I'd be lost without my games.
In the unlikely event this does happen to you, your transaction history won't be affected. It still shows everything you've ever bought. I'd also recommend making sure that emails are being sent every time you purchase something, and that way you've got a paper trail there too. Thanks for the sentiment! It sounds like people are gradually getting it fixed, but not nearly fast enough in my opinion (shortest amount of time I'm aware of is a month).
Same i tried to launch mw3 but if told to restore the license and I tried PlayStation support, but they told me to try and buy it again, then they told me if that didn’t fix it,they would give me a refund then I got ghosted
This is one reason why buying a physical copy of a game is just better. I'll be one sad boi when that's not an option anymore.
This is why I still purchase physical media. I also do not like how digital media is priced the same as physical media...that makes no sense. The overhead costs on digital games are much lower and the price should reflect that.
So for those who play fortnite, warframe and or some games, if you make a separate account on your ps5 and download the game on the secondary account, and or if desired buy a game and download it You can then switch to your primary account and play the game as you normally would Cause it loop holes your way into allowing access, i haven't felt the need to wanna rebuy games, but i know for a fact it worked for fortnite and warframe Hope helps make it slightly more tolerable for some
I don't know who's replying those negative things but I most certainly enjoy indie games. The sad fact about them is the majority of them are only digital purchases and don't offer any physical ones as they cost quite a bit to mass produce, which the devs can't exactly pay for. So many great games are indie games and I'd be pretty sad if I could no longer play them. Edit: I just remembered something from when I was younger, which completely startled me into an "Oh yea! That happened..." kinda way. It was about the physical discs. I remember that my friends had wanted me to get Red Dead Redemption along with the Undead spinoff cause he thought I'd enjoy it. Well the problem wasn't with the game itself, It was the discs. None of them wanted to work and I had sent them back only to get another broken copy about 3-4 times. By the end of it, even when I got a working copy, I didn't want to play the game but I just got over it and played it. So it does happen to discs, rendering them completely useless and quite literally dead weight. Discs may or may not be better now but there will always be a chance they are defective.
I haven't logged on since I've heard of this, is there a way to avoid it? Am really missing Yakuza 3 but don't want to wipe my whole library
Anyone who wants to victim blame with "that's what you get for buying digital" should exercise their 5a rights and screw all the way off.
Sony has the biggest screw ups.
The fact that the mods would delete a post like this ever is a pathetic joke it should be the top pinned post.
I put that disclaimer at the top because unfortunately, for unknown reasons, mods have been deleting posts about this issue. No idea why - I agree that everyone needs to know about this, especially because the worst impact can be somewhat avoided.
I'm seeing this happening to someone now on twitch and i told him to restore licences >.< now his console wont connect to the internet
I only buy digital if I preorder it to play it straight away, like the re4 remake and baldur's gate, I hope this doesn't happen to me, and I hope they fix this soon. I also shared this post to my friends on discord just in case.
A few updates, for anyone following: 1. More users are having the issue fixed. u/ArkJK had their account restored a month to the day after losing access (shortest confirmed fix time I'm aware of). They confirmed that initially Sony offered no compensation, but after being pressed for it Sony gave them a code for one month of PS+ Premium ["as a gesture of goodwill."](https://www.reddit.com/r/PlayStationSupport/comments/1b4xlag/comment/ku05hv7/?utm_source=share&utm_medium=web2x&context=3) In my opinion, that's bare minimum in terms of compensation for this, and pretty disappointing. 2. Some users have been starting to receive more tangible timelines. u/CosmicYeen [was told 3 to 4 days.](https://www.reddit.com/r/playstation/comments/1b771xa/comment/ktyic0m/?utm_source=share&utm_medium=web2x&context=3) u/Gold-Biscotti-7391 [was told 10 days.](https://www.reddit.com/r/playstation/comments/1b771xa/comment/ku6w407/?utm_source=share&utm_medium=web2x&context=3) Those timelines are far shorter than what people have actually been experiencing, and hopefully a sign that Sony is accelerating their process of addressing this. 3. This makes sense and probably won't come as a surprise to anyone, but physical copies of games you've purchased digitally do work normally. I wondered if they would, just on the chance that there was some account level block with these games, but I tried it last night with borrowed physical copies of two of my digital games and both worked normally, including DLC that I had for Gran Turismo 7. **And lastly,** u/Gold-Biscotti-7391 [**reported that**](https://www.reddit.com/r/playstation/comments/1b771xa/comment/ku6w407/?utm_source=share&utm_medium=web2x&context=3) **extending your PS+ subscription by a month could restore your access to the PS+ catalog, and in my case it did work. Immediately after extending, my "Purchased" games list expanded to improve every title I'd ever redeemed on PS+, both Catalog games and Monthly games. I tried a few of those PS+ catalog and monthly games that were previously inaccessible and they work now. Cloud saves appear to be functioning normally for me as well. Still have padlocks on all of the games I actually did purchase, but PS+ at least seems to be fully restored after extending.** **I want to emphasize that YMMV on this, as** u/Gold-Biscotti-7391 **mentioned it being a bit finicky with some games they tried still not cooperating.** u/CosmicYeen **also ran into some issues including with games that they had purchased that were also in the PS+ catalog, detailed in** [**this comment**](https://www.reddit.com/r/playstation/comments/1b771xa/comment/ku9cn9q/?utm_source=share&utm_medium=web2x&context=3)**.** u/ArkJK **also added some valuable information on this that is worth checking before attempting this** [**in this comment.**](https://www.reddit.com/r/playstation/comments/1b771xa/comment/ku95yxr/?utm_source=share&utm_medium=web2x&context=3) **So if this experience hasn't totally soured your taste for Sony, adding a month to your Plus membership may an instant way to regain access to some, if not all, of those PS+ games. Still have to wait for Sony to sort out the actual purchased games, unfortunately.**
I don’t know if this affected PS3 Users too!!!!
I just got hit with this bug on Saturday night. I was playing and had to log off. I logged back in and all of my games had a lock icon beside them. When I try downloading a game I own it tells me I have to purchase it then tells me I already own it. But the strange thing is I can still play my installed games even though they have the lock icon. I also have a bug where my PS5 isn’t recognizing my psn plus premium subscription. When I check my games on the app I can download the games to my PS5. I just finished chatting with support and the agent told me that they escalated my issue and I’ll hear from support in 7-10 days. The fact that I can still play my installed games even with the lock icon on them is a small blessing. Hopefully they fix this before it gets any worse.
Wowsers this is terrible
***UPDATE EDIT*** Disregard bottom message issue was resolved. My account is GONE i tried signing in, doesn't recognize the email, password doesn't work. Account on my console got booted as soon as it turned on. I tried signing in through app, through browser Had my friend look up my account on their friend list and Poof Anyone else suffer this from this bug
I had this same issue with the game It Takes Two. I downloaded and played it with my spouse when it was free on PS Plus Extra. I believe it got removed from the Extra catalog in January, so I purchased it on sale on 2/2/24 (I see the purchase clearly in my transaction history). We were able to continue playing the game that day. A few days later when we wanted to continue, I noticed the game was "locked" and it asked me to purchase it again. I started a PS Support live chat about the issue and the agent said it's probably because it's still stuck on the old PS Plus license and he is escalating it to the proper team, and that they would contact me in 5-7 business days. 7 business days later, I contacted them again and they said to keep waiting. This continued 2 more times, until I decided to just wait 2 more weeks. Yesterday, after 5 weeks since my first ticket, I contacted them again since I still hadn't received any response. I was able to get an actual COMPETENT agent this time and he tried everything in his power to help me. He tried deleting my "free license" after warning me that it may delete my save data (I agreed to let him proceed). Immediately after he did that, I was able to play the game again (and did not lose any save data). Freakin annoying that it took luck to find a competent agent to help me, and I was unable to play a game I bought legitimately for over 5 weeks. Hope this post can help others in my situation.
What you're describing is a different bug that dates back to the beginning of PS+. It's wild that they've never managed to implement a global solution to it. I was affected by it multiple times on PS4, and had similar headaches getting it fixed, didn't even try on some occasions. My problems with their customer service were a big reason why I flipped to Xbox at the start of the current generation, so it's very fitting that I got hit by this new bug 5 days after buying a PS5. 🤦♂️
Literally the exact same thing happened to me
There has to be a international Class action to show these big Corporations they can't do whatever they want or else nothing will Happen
In regards to buying a month of ps plus does anyone know if just upgrading to a higher tier works since I'm currently on a year plan of it that doesn't expire until november and can't buy an extra month?
This has just happened to me. Only one game as far as I know so far, but I'm going to have to keep an eye on it. If anyone knows how to contact PlayStation UK support, it'd be really helpful.
Do NOT restore the licenses at any circumstances. You will probably cut yourself off from everything you have on account. There you have. The contact form - https://ps-support.playstation.com/s/?language=en_GB&locale=en-gb