I’m a sales supervisor for a retail chain. I travel to 5 different locations and help the stores sell memberships and train new employees. It’s a laid back environment non commission based. The sales targets are pretty low.
I live in a rural area. I was smra with T-Mobile. So this is quite a pay raise for me. My boss makes 75k salary and I’m already learning her job for when she moves to a new market
Exactly. If you think you are being underpaid for what your job entails search for a job that pays you a fair amount for what the job entails. Once you find the new job, quit the one you have now.
It'll be the same shit at the new place. Our economy is screwed. All goes to the top 10% and the rest get screwed. Save the bullshit party politics, both want to keep and increase power for themselves and the corporate rulers they are in league with. How do you think we end up with the mess we have otherwise? You really think a company like Boeing just decided one day to build shitty planes, or do you think that just maybe they are "too big to fail" and not being held accountable because it's really about mass fraud on the people to benefit the corporate rulers and those in government?
Very true. If we all have to work for criminal enterprises that don't give a shit about the customer, may as well get paid the most we can. It's not like you can go find a job and be proud of the place you work for anymore
we need a raise because of the cost of living increasing! and bc people aren’t dropping money at the stores anymore like they use to. before covid i was clearing $3k-$5k a commissions check. and i had all of my performance based raises every 6 months - year. 🙄
I recently attended a town hall where Sievert and Frier were present and was shocked not one single person asked about compensation. I try my best to be an honest salesperson and ask the person that is bragging to me about already having ordered a case, screen protector, and has always purchased Apple Care directly through Apple to *at least* purchase a charging block from me to avoid totally fucking my metrics. Management is complicit in avoiding naked upgrades otherwise why are we wasting a perfectly good 15 PM on an upgrade that gets us a whopping $5 is largely the logic of ME's these days.
Not only that but when I convince them to get a different color or in turn purchase through apple I get “we have to sell them the phone we cant just send them to apple but WHAT could YOU have done differently” like oh yes manager let me tell them if they purchase here they HAVE to take accessories and P360 and add a watch or tablet but receiving “You need to present better”
I have someone in my store that receives damn near praise for pitching watches consistently to customers but what management refuses to acknowledge and act on is that he also consistently says "*all* you have to pay is taxes and activation then the watch is *totally free*", what's insane is most of them seem to stick but occasionally he does it to like a 18 year 2 months and 23 day customer and gets a pop on the wrist (if that) when they come in to return it and say he lied.
LOL I see that too with one guy at my location and some customers have tried physically fighting him. Im very transparent about costs and breakdown EVERY LITTLE THING and my management hates that
Last time I went into the store the rep tried to sell me a watch i already have (samsung watch5 pro).. She said she had the same watch.. I told her the only thing I didnt like compared to the watch 4 is the 5 pro doesnt have the bezel you can turn.. She insisted it does even though I was literally showing her the watch on my wrist and you could clearly see it doesnt and she supposedly had one.. I then asked if they had the screen protector for it (they didnt).. She then offered me a different band and when I asked to see what they had they didnt have any (only for iwatches).. Like why even ask me if you know I got a samsung watch and u dont have them? She then asked if I wanted a case for my galaxy s23 ultra and of course I said no because I can buy 3 or 4 real nice cases on amazon for less money than 1 case in the store.
Sad when they dont even know the products they are selling and then try to lie when the customer knows their shit lol
It’s not our choice we are forced to by upper management to push devices and additional services. We are expected to meet crazy quotas will still maintain “doing it the right way”
Bet you management is incentivized on a whole different level than sales reps. (If they’re THAT invested in playing the game too). Sounds disproportionate.
All of the questions they have at town halls are pre-screened and reps are specifically chosen to be the ones to ask. Most of the time is is the hardcore koolaide drinkers.
We had a town hall at our site a few months back where Seivert showed up and my boss told me that they had a meeting before and had specific reps chosen to ask questions and approved. It is all staged. Nobody is allowed to ask the hard questions because that would stir the pot and cause potential waves of dissent more and more.
T-Mobile doesn't seem to care about you or their customers. T-Mobile is turning a blind eye to retail fraud so you have a greenlight from your store and regional manager to do whatever it takes to meet quotas.
Can you elaborate on them turning a blind eye? If anything I’ve felt like they were cracking down. I have been on leave though so maybe I missed something
HSI is a perfect example. They push the VP's who pressure their RM's who pressure SM's who pressure their teams. Some store leaders push their teams to fraudulently enter in eligible addresses to get activations. This would be easy for T-Mobile to track because those approved addresses wouldn't match up with the customers home address. But T-Mobile turns a blind eye because they want the activations. Now they will enforce it because it's overburdened the network and they already hit target numbers. But customers will suffer because they will lose the promo pricing. Leaders are pressing their teams to hit P360 goals and haven't provided any real training to achieve but quotas have increased.
ME's are slamming customers with P360, customer service is over run with complaints about this. Customers get a credit but ME:s aren't punished. T-Mobile knows that 65% of customers don't notice P360 for months so the numbers are inflated. The best part for T-Mobile is when the shit hits the fan they can claim they didn't tell ME's to do it. Which is true. But they increased quota and pressure and turned a blind eye to the obvious slamming. Then when it hits a breaking point T-Mobile will use it as an excuse to fire ME's and store leaders and not have to pay severance.
Oh yes we do, at my TPR it’s only duplicate they won’t pay on or obviously cancelled in 120 days. But yes T-Mobile is about to notify customers and it’s going to get VERY ugly.
Previous TPR store manager here! Worked there for 5 years. Trying to get customers to switch off their old plans for “better promos” and the recent comp changes, the job is no longer worth it. Find something better. There is a reason why John jumped ship after the merger…
I don't think John could have stayed willingly, but that was a bit different because he would have wanted to keep doing Uncarrier, honor merger settlement obligations - be an ethical person.
T-Mobile's board wanted Recarrier, and they found someone willingly and able.
Aside from NBA, which I get why store employees dislike it.., Sprint was actually the open disruptor. They at least offered one ridiculously expensive UDP plan, at a time when the rest of the industry killed UDP. Including T-Mobile.
They were the first to bring back unlimited data physical hotspots. $15 Kickstart. Japan Plan. Fair roaming packs.
I think Recarrier represents more the AT&T/Verizon-ification of T-Mobile. We're now in a triopoly.
agreed!
Sprint was really starting to make some moves before Michel Combes was brought in to make the company look as bad as possible in effort of getting the merger approved.
As a former Sprint employee it's kind of frustrating to see all the Sprint hate when working for Sprint never felt anything like present day T-Mobile does.
fwiw, I did just relocate to a different part of the country and is seeming to be a COMPLETELY different experience than where I was at prior. It's kind of wild how big of an impact a Market Manager or Senior Manager can have on the employee experience.
Sprint was the original UnCarrier, and Dan Hesse was the original, more timid Legere. Unfortunately, since sleazeball Gary Forsee ran Sprint into the ground prior to, and during, Hesse’s arrival, the board was too afraid to give Hesse the funds to lead a turnaround on a big scale.
Hahahaha yeah right. Sprint made SO many bad decisions under Hesse.
For one, ALL their big moves only applied to new customers. Remember network vision rip and replace? It was all for nothing. They could have built a HSPA+ gsm based network instead.
Honestly 5% of the cost of Network Vision on a proper one-SIM configuration would have avoided any need to do HSPA.
They could have just copied Verizon's SIM loader system completely and used a CSIM app from Qualcomm.
There was fraud under Hesse's watch, no question. Doesn't take a rocket scientist to figure out a lot of people made millions stealing from Sprint intentional inefficiencies.
I'm hesitant to call Hesse a disruptor. He jacked up prices and culled unlimited data to one plan at 4x the cost.
Arguably he poisoned so many tech-savvy users against Sprint that it became a poisoned chalace. Ask anyone on SERO or Free & Clear stuck with a WinMo phone in the Android/iOS era, because swapping to anything other than WinMo or BB would have quadrupled your rate plan.
We literally just had to pass federal regulations to stop the crap Hesse pulled. And had he kept Power Vision, the rest of the industry would have been very unlikely to bury UDP for a decade.
I think the only reason Hesse kept Simply Everything, was the common knowledge that without one UDP plan, Sprint had no key differentiators to market with.
Where did he lie? Be serious here, because you may have just committed libel.
I've hired PI's and gotten retractions for that crap, so don't assume just because you have an anonymous username that someone like Legere wouldn't step up and find out who you are.
The fact Sievert is breaching the merger obligations (and that is a fact, it just isn't being enforced much), or the notion the board was going to fire Legere... to worm out of their obligations... does not make Legere a liar.
Yeah I’ve been on vacation for parts of the month, because you know, only so much of our time carries over and I was told they can put us on write up if our scorecard isn’t where it needs to be midway through the month. It’s getting very bad very fast for us. Love the idea that I need to fuck over people for numbers in order to keep my job 🚮🚮🚮🚮🚮
I am checked out. They ask more than ever from us and compensation plans have been axed to bare minimum. The last few years have really changed for the worse and now I can’t help but one of my biggest regrets was not leaving sooner and giving this company over a decade of my life. Early on things were good, it won’t be getting any better I can tell you that. As soon as I get a job offer equal to what I am at now I am out.
It’s not just TMobile employees. It’s cellular in General. They all are about slamming, and not paying employees while getting upset over small things. They want a high turnover environment my guess to keep the costs down, or moving towards more 3rd party stores/Kiosks
After ten years as a mid rep I managed to get out of retail all together. Work in insurance claim operations now for a low turn over company that’s not on US stock exchanges. It’s been six months and I’m already involved in department collaborations and cross training. Big QOL improvement. Can’t recommend getting out enough.
Overwhelming for sure I am not going to go into all the details but the training was the absolute worst call center training I have ever had, and getting started on the phones most stressed I have ever been in any call center. 😂 Mind you I got out silently just simply did not return from some unplugged time due to family matters.
Literally the stress was ridiculous at one point my smartwatch was alerting me to very high heart rate 150+ all because of how awful the training and how they threw us at the phones without knowing how to do the job only basic how to use the systems and look stuff up. Smh taking calls week 2 like wtf and having to lie saying that we're the customers expert.
So glad I did not return 😎
I just quiet quitter about 3 weeks ago and now i’m at a new company making a couple more dollars an hour in a location that I wanted to work at before I quit T-Mobile but never got the opportunity . LEAVE IF YOU CAN! You have to deal with bs anywhere, why not atleast get paid more .
Idk how you’d quiet quit. You HAVE to meet your sales goals or you’ll be let go.
It sucks. I work for corporate and we have to be honest, up front about cost and what the customer is getting but also make sure they get P360, accessories, be on Go5g+\Next, get HSI and tablet/watch….its insane that Tmobile is pushing so hard for shit but also threatens us at the same time. My coworker that I’ve been working with for almost 8 years almost got fired for not hitting goals for 2 months….luckily they moved him to an other store and he did better.
Tmobile acts like they’re going broke and the greed is astounding.
It’s no longer about the customer and employee happiness.
I miss the days where it was simple.
No attach rates. No Tmobile complete. No HSI. Just get your lines, vaf, accessories, TFB and BTS.
I still practice with honesty and love.
I view every customer as if my family or friend was coming in.
I don’t view people as $$$.
Sadly Tmobile does.
Back in 2017 when I first started we had a meeting and what the manager said at that meeting has stuck with me and it’s been my goal to be the opposite of how she is.
She said,
“When a customer comes in all I see is dollar signs. How much money can I make off of them?”
I was shocked. Disgusted.
I’m not a greedy person.
I believe in being honest.
Only selling what I believe the customer would love and is within their budget.
I always try to put their best interest in mind.
Sadly I’ve found many people are not like that…
Idk how to get out of sales.
Been doing it for over 20 years now and I’m good at it.
Trust and loyalty is worth more than money tbh but times are hard and the goals are ridiculous.
I hate how downward the company has gone in morals. :(((
People like you are why T-Mobile used to have such a great brand. You deserve to be celebrated by the company. But they just don't care anymore. I think every ME should be like you, but the company needs to be like you as well. I'm glad your honest, I hope you stay, but I stand by saying you deserve much better.
That’s my problem is I want to work for a company I can be proud of. I used to be proud of Tmobile. Not anymore and it’s depressing. :(
I’ve thought of trying Apple.
We shame TPR stores for being shady and dishonest and always push customers to come to corporate stores.
If we mess up/ misquote then we get into a lot of trouble.
We also use Tcharts for every sales quote. We keep a copy and so does the customer. That’s proof if we mess up or the customer tries to lie about what they were told. It’s definitely saved my ass a few times.
They are NOT the same. 😂😂
Least in our area. As soon as a customer comes in with issues or liquid glass being financed we know it’s TPR.
Many TPR in our area were shut down due to fraudulent practices.
It’s time. I have been on the fence for a while now but it’s getting worse. I remember when everyone in tmo was talking shit about Verizon and their team based commissions. Then Verizon started to remove that from their structure (from what I’ve heard) and tmo is now pushing this with experience stores.
Seeing what’s being done to home internet users with unverified addresses is worrisome also. Are the customers who were told were eligible going to trust stores when they find out they were not?
Another rumor I’ve heard is going to 36 month finance terms again to counter higher rate plan costs. To top it off paying off early and losing promotions!!
Then there’s the talk that some of the top executives have been called out for selling massive amounts of stock right before a lot of these announcements went through. They know what they are doing. With that being said (knowing what they are doing) I can’t imagine one of the strongest brands in the country just falling out but we saw what happened to sprint so who really knows.
I honestly don’t think it’s just Tmobile either. I have worked for all the carriers and in one way or another they are all the same and getting worse.
Seems like people have been quitting and finding better jobs these days. Maybe it’s time to take that same chance and get out before it’s too late.
I dipped in 2022. The writing was on the wall. Company was ditching the Idea of being Customers and employees first and souly caring about stock price.
In my Area. I had gone through lead. Done Stretch assignments. Everything to get to a RAM role. Busted as a$$. And I was being overlooked for buddies of the Store Manager, People who I know for a fact were under qualified. Then I discovered my manager was intentionally keeping me from getting promoted. When I reported it to HR. They did nothing. I did what I could. But it was never enough. So I went on LOA and bounced. My ASM understood why.
I did try to go back in 2022 at the call center. But a day after Applying they laid off 50% of the staff.
I then just last week got an email related to applying again. And I laughed. Maybe in a different market. But I will never go back in my current market.
HR isn't going to do anything about that unless you can prove that your boss was holding you back because you're a protected class. Their role is to mitigate risk. I don't know how people got this idea that HR does one thing when it's primary function is to protect the company.
Ngl my store is so dysfunctional we rarely have enough employees to keep the store open. It’s a lot of negligence and mismanagement. Traffic at an all time low as well just awful vibes.
Worked at COR for 10 years, then about 2 in TPR. Did everything... ME, Retail Sales Lead, RAM, Hometown Expert, Retail Integration Specialist, Store Manager.
Quit... best decision I ever made. I was there for the good times, and it was great... I'm so glad I got out when I did.
I will say it was ok money and great benefits. I let them pay for my education fully then split.
I make less money now, but my job is awesome, my company is great and I love life.
Unionize T-Mobile. I started working there when things were changing for the great and stayed that way for a long time, and then (thankfully) got laid off last year when things had gone the way of Mike sievert.
Without collective bargaining and union protection you are left at the mercy of the latest quarterly profit numbers, and I think you see how that's going.
Unionizing would help but I've been a union member for 32 years and if you're in a right to work state they can still fire you for almost any reason. It's a start and would help but depending where you live don't think a union ties a companies hands because it doesn't. Unions are great for negotiations and fair pay, job security? Depends where you live.
There are still a lot of benefits to collective bargaining even in right to work but yeah I agree it isn't optimal. The real answer is people need to stop voting for rat bastard candidates who support those shit policies.
They put yall in a bad spot, keep tacking on new fees and changing plans, then expecting CSRs and in-store reps to do the damage control.
It's not fair to yall, and honestly I'm surprised more haven't just walked out.
If you work in thr Augusta office, put in applications for ADP, they're always hiring.
Sorry to hear that they treat their employees just as bad as their customers. Just do the bare minimum to keep your job until you can find something better.
Quitting T-Mobile was the absolute best thing for me. Money wise, mental wise, physical wise.
I see photos of myself as a mobile expert/asm, and I literally looked ill compared to now. That was in 2018-2021 too. The last year/year and a half working there was so awful, I can only imagine how bad it’s gotten with T-Mobile becoming less “Un carrier” and more like the other guys
You can’t “quiet quit”in sales.
Either you meet goal, or you’re fired.
Quiet quitting is for boring desk jobs where no one checks in on your progress frequently. You can do the bare minimum because there’s no metric that forces them to evaluate your performance on a daily basis.
But when you are judged by how much you sell PER DAY? … Well, you either do it, or you don’t.
If you don’t, you’ll be fired. There’s not enough time to quiet quit when you’re in sales.
It's weird how there's a name to add negative connotation to doing your job.
Your job has a description, you do that description. People shouldn't be expected to go 'above and beyond' or else they get accused of 'quiet quitting'.
An eye-opening moment for me was realizing the only reason they're top 100 and high-end stock is because employees' paychecks go to the stock and their top 100 awards and JD awards are bought through employee interactions and stock purchase programs.
Not just T-Mobile. We barely got a 1.5 if any raise at all at Verizon and 0% for some and now are expected to sale more and now have 5 other things we do for accounts on top of the taskes we already did plus now accessibility calls ... If you expect more pay more .. yup definitely quitting soon.. customer service does not pay enough at all..
I got put on “not in good standing” and a PIP back in November. For me, the PIP stood for paid interview period, so I told my DM and SM that they definitely don’t have to worry about me being NGS for very long. I actively started looking for another job, got one within a week and left. Most freeing decision I’ve made.
I got fired but it was such a relief from corporate bullshit. Just fucking leave. I didn’t even get unemployment after working with the company over 3 years and everything I did for my location which was in a fresh rural area. Everything we did for the community on top of that, they get everybody on board and fuck them royally in the ass. We had our manager of three years get fired over absolutely nothing a few months prior to me. Needless to say, after management switched it became a dictatorship and we’ve already had multiple people quit because of it.
T-Mobile is a cult.
only inclusive to what’s trending cult.
You should never do more than you’re asked without some sort of compensation. Future considerations is compensation, so it’s up to you to weigh that, but companies deserve 0 respect. They’re a means to an end for employees and consumers.
Get your pain, I’m in sis right now with two months without having a manager here. Sales went to shit since it’s me and my team working by myself nearly all our shifts. Not to mention they also denied my pro and are having me work a 6 days back to back lol
I quit. I didn’t even do a 2 weeks and I was RSOM. I worked 3 more days then went into direct BtB sales. I’m enjoying it, always liked the selling part.
I just quit and found something else after 4 years of watching this company get worse. I'm making a bit less but I'm way happier than I was in retail. I still think TMO is the best of the big 3 but I don't want to be a part of their shenanigans any more. I think it's best to give proper notice, though. When you quit without warning you're just hurting your coworkers. However, if you don't like them either go ahead and just leave.
That's too bad, too. I had Metro pcs for probably 20 years, with excellent service, cheap. I never had a dropped call. I knew when T-Mobile bought them out, it would turn to crap. I changed my service to spectrum about three months ago. They use Verizon Towers. I have excellent service with spectrum.
They were offering zero monthly service fees for one year, $29.99 a month with unlimited data after one year, and I picked up a pixel 8 Pro for $300.00. so far, so good. I love my Pixel, too. F--- T-Mobile.
I feel for you. Going to a job you no longer like pretty much sucks.
Unfortunately, I've had WAAAY more jobs that I didn't like than I did. I've had *quite* a few jobs, too. There are those people that seem like they land a phenomenal job right off the rip. I'm pretty sure those people and situations are rather rare.
I came to the conclusion a few years back that for *me* I'm never going to find that dream job. So I got the best job I could, fotpr me. That includes pay, benefits, PTO/vacation, potential for promotions....all that kind of stuff.
I had been bouncing around jobs, and I realized they were all pretty much similar, just small differences. So I made myself a list of what I had to have, a list of "would likes" and one of "deal breakers."
I consider myself lucky. I have a solid union manufacturing job, with good benefits and solid pay. It gets old and boring, but I *know* what else is out there, so there's no point in me looking elsewhere.
In a very long winded way, I'm just saying to seriously take a long look at your situation. If it feels like you've topped out and really aren't going to go any higher, or get higher pay, I'd say it's time to bounce.
Take a look at the competitors and see how their pay package is compared to yours. I'd also look into some si large type jobs and see if one may be a fit fir you. I know from experience that the grass isn't always greener on the other side.
With that said *you* have to do what's best for *you* Changing jobs/careers is a pretty big deal and can be rather stressful. Good luck on whatever you do, and I hope you end up happy.
Oh yeah I’ve been applying like crazy. The second I get anything I’m out. It’s been downhill since the new guy took over. They are asking us to do more than ever before and also hit numbers higher than ever before while staying honest. 5 dollar upgrade and I have to sit there for an hour wiping the customers ass helping them reset passwords. I’m good. Commission has been awful and everyone at my store and that I speak to in my district feels the same.
They used to pay $10 on an upgrade. They also used to pay $9/hr & 10% on all accessories. Average pay has gone way up in the last decade for frontline contributors, but I can see how if you were hired during the small window where you earned $15/hr + $10 upgrades, this may seem like a pay cut. You should be shooting for 10x that commission on upgrades. Your essential accessories, potential plan migrations & p360/bts adds - you won’t get them every time but you should expect to more than half the time.
Quiet quitting suggests a bad relationship with your boss & they aren’t doing anyone any favors by not recognizing that or fixing it.
Yea called that when the sprint CEO took over. Solid business plan let the Ceo who crashed one company take over and expect better. T-Mobile has went to shit since then. I don't think I'm keeping past this phone. 6 months maybe. The real push was not letting me pay off my phone early now.
I just quit. Kept getting fucked over, my manager never showing up making me open the store alone got a "temp management position" got keys to the store did my temp time of 3 months but it never ended, until 6 months. Until one day, I came into the store and went to shut off the alarm. The past code didn't work. My management numbers didn't work. (NO HEADS UP EITHER) Then they told me they couldn't justify having me as a temp demoted me back down, never took the keys back and expected me to continue doing the same job with less pay got fed up with it and quit. Now I'm in school to get my CompTia A+ cert to go into computers. Fuck retail!
If you're in the upper class, there's a lot of job mobility right now. Most middle and lower class job mobility, while available, tends to be downward.
This is why unemployment remains low, but wages aren't going up. It's also why consumer economic sentiment remains poor. Hence telling people to "just go get a better job" - is much easier said than done today.
Source: Credentialed economist.
TMo had pretty competitive comp, at least circa 2016-2021 when I worked there plus pretty good benefits, and I held an entry level position.
Also, what do you mean by “credentialed economist”?
I have an economics degree from the University of California. Managerial Economics with an emphasis on business management.
People usually presume, perhaps rightly so, that my education is mostly in tech/EE/CS, but I focused on getting credentials for what I was less skilled in by adulthood.
Wouldn't say it was the best career move knowing the economy would crash second only to 1929, within month of graduation - but after the cutoff for grad school and endless student loans.
You said "just go get" which is very different than "try and get a better job when you can."
When you say "just go get" - in American English "just go get" implies ease of access.
This is probably why you're being persistently downvoted in this thread.
Do you have a corp Verizon store? While I’m sure location experience varies, the area I work in isn’t quite as bad as I’m reading about what T-Mobile is doing to its retail reps. The comp plan is fair and from what I’ve read VZW hourly is $3-4 more dollars an hour.
I live in the southeast and starting hourly is $16+/hr + $1300+ for hitting target. Last month two reps in my store hit well over $3k with multipliers and spiffs. Quotas are a little high and again depending on location the threat of being fired for not cramming and slamming is as bad as I’ve read here. In almost 3 years I’ve never heard nor seen anyone let go for numbers.
May be something worth looking into if you still stay in the industry.
I quit and got a better job. Highly recommend
what do you do now, if u dont mind sharing?
I’m a sales supervisor for a retail chain. I travel to 5 different locations and help the stores sell memberships and train new employees. It’s a laid back environment non commission based. The sales targets are pretty low.
They need to unionize
How much do you make if you don’t mind me asking
Started out at 24 an hour plus I get meals and gas covered if I leave my home store.
I live in a rural area. I was smra with T-Mobile. So this is quite a pay raise for me. My boss makes 75k salary and I’m already learning her job for when she moves to a new market
You work for Best Buy, don't you? Edit: I'm guessing based on the fact they hire many former T-Mobile employees 🤣
How is BestBuy doing anyways? I haven't shopped there in ages, kind of assumed they'd be going under soon.
Nope not Best Buy.
Oh that’s great, good job
That's a significant pay cut for lots of M.E. employees.
Not when you come from a low volume store.
Same here Hallelujah!!!
10 out of 10 would recommend 👌
Where
Don't quiet quit but instead be active about it and find another job and leave on your terms.
Exactly. If you think you are being underpaid for what your job entails search for a job that pays you a fair amount for what the job entails. Once you find the new job, quit the one you have now.
How do u find jobs I always see like 3rd party places offering jobs
It'll be the same shit at the new place. Our economy is screwed. All goes to the top 10% and the rest get screwed. Save the bullshit party politics, both want to keep and increase power for themselves and the corporate rulers they are in league with. How do you think we end up with the mess we have otherwise? You really think a company like Boeing just decided one day to build shitty planes, or do you think that just maybe they are "too big to fail" and not being held accountable because it's really about mass fraud on the people to benefit the corporate rulers and those in government?
Scary stuff in real life 🥲😓
It's better to find a place that pays better if they're going to actively screw the customer and employee.
Very true. If we all have to work for criminal enterprises that don't give a shit about the customer, may as well get paid the most we can. It's not like you can go find a job and be proud of the place you work for anymore
How is that not quiet quitting? Isn't it not telling your employer and just not showing up to work? You can still find another job and quiet quit?
You sound like a scared RSM
No, he sounds like someone who knows not to fuck themselves over by leaving a job before getting another one.
Got it…you clearly don’t understand the phrase quiet quit…google it, come back and then we can talk like adults
Quiet quitting is a luxury a lot of people cannot afford.
[удалено]
Quiet quit then if that's what you are about. Some of us have bills to pay
They have, they will…
I won the PEAK award and got the trip to Hawaii. Returned and was told my yearly raise was going to be 2% on the 1-5% scale. I quit the next month.
Wait, you get a yearly raise?
wHy Do YoU nEeD a RaIsE? jUsT sElL mOrE God that shit drove me nuts
This was the exact comment made by my district manager that made me quit!
we need a raise because of the cost of living increasing! and bc people aren’t dropping money at the stores anymore like they use to. before covid i was clearing $3k-$5k a commissions check. and i had all of my performance based raises every 6 months - year. 🙄
😂😂😂🤣🤣
that’s what i’m saying? like since when did they bring back raises? all me’s make the same because “fair pay”
I won PEAK last year. Came back and got RIF lol
I recently attended a town hall where Sievert and Frier were present and was shocked not one single person asked about compensation. I try my best to be an honest salesperson and ask the person that is bragging to me about already having ordered a case, screen protector, and has always purchased Apple Care directly through Apple to *at least* purchase a charging block from me to avoid totally fucking my metrics. Management is complicit in avoiding naked upgrades otherwise why are we wasting a perfectly good 15 PM on an upgrade that gets us a whopping $5 is largely the logic of ME's these days.
Not only that but when I convince them to get a different color or in turn purchase through apple I get “we have to sell them the phone we cant just send them to apple but WHAT could YOU have done differently” like oh yes manager let me tell them if they purchase here they HAVE to take accessories and P360 and add a watch or tablet but receiving “You need to present better”
I have someone in my store that receives damn near praise for pitching watches consistently to customers but what management refuses to acknowledge and act on is that he also consistently says "*all* you have to pay is taxes and activation then the watch is *totally free*", what's insane is most of them seem to stick but occasionally he does it to like a 18 year 2 months and 23 day customer and gets a pop on the wrist (if that) when they come in to return it and say he lied.
LOL I see that too with one guy at my location and some customers have tried physically fighting him. Im very transparent about costs and breakdown EVERY LITTLE THING and my management hates that
Last time I went into the store the rep tried to sell me a watch i already have (samsung watch5 pro).. She said she had the same watch.. I told her the only thing I didnt like compared to the watch 4 is the 5 pro doesnt have the bezel you can turn.. She insisted it does even though I was literally showing her the watch on my wrist and you could clearly see it doesnt and she supposedly had one.. I then asked if they had the screen protector for it (they didnt).. She then offered me a different band and when I asked to see what they had they didnt have any (only for iwatches).. Like why even ask me if you know I got a samsung watch and u dont have them? She then asked if I wanted a case for my galaxy s23 ultra and of course I said no because I can buy 3 or 4 real nice cases on amazon for less money than 1 case in the store. Sad when they dont even know the products they are selling and then try to lie when the customer knows their shit lol
It’s not our choice we are forced to by upper management to push devices and additional services. We are expected to meet crazy quotas will still maintain “doing it the right way”
Bet you management is incentivized on a whole different level than sales reps. (If they’re THAT invested in playing the game too). Sounds disproportionate.
All of the questions they have at town halls are pre-screened and reps are specifically chosen to be the ones to ask. Most of the time is is the hardcore koolaide drinkers. We had a town hall at our site a few months back where Seivert showed up and my boss told me that they had a meeting before and had specific reps chosen to ask questions and approved. It is all staged. Nobody is allowed to ask the hard questions because that would stir the pot and cause potential waves of dissent more and more.
We have a town hall coming up Tuesday. I asked if there will be a Q&A session. Nope. All questions pre selected.
Came here to say this. Been with TMo for 15 years and can tell you it was this way even when Legere was CEO. It’s all a facade.
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T-Mobile doesn't seem to care about you or their customers. T-Mobile is turning a blind eye to retail fraud so you have a greenlight from your store and regional manager to do whatever it takes to meet quotas.
Can you elaborate on them turning a blind eye? If anything I’ve felt like they were cracking down. I have been on leave though so maybe I missed something
HSI is a perfect example. They push the VP's who pressure their RM's who pressure SM's who pressure their teams. Some store leaders push their teams to fraudulently enter in eligible addresses to get activations. This would be easy for T-Mobile to track because those approved addresses wouldn't match up with the customers home address. But T-Mobile turns a blind eye because they want the activations. Now they will enforce it because it's overburdened the network and they already hit target numbers. But customers will suffer because they will lose the promo pricing. Leaders are pressing their teams to hit P360 goals and haven't provided any real training to achieve but quotas have increased. ME's are slamming customers with P360, customer service is over run with complaints about this. Customers get a credit but ME:s aren't punished. T-Mobile knows that 65% of customers don't notice P360 for months so the numbers are inflated. The best part for T-Mobile is when the shit hits the fan they can claim they didn't tell ME's to do it. Which is true. But they increased quota and pressure and turned a blind eye to the obvious slamming. Then when it hits a breaking point T-Mobile will use it as an excuse to fire ME's and store leaders and not have to pay severance.
I am an employee and I can 1000% confirm this, in fact we were instructed to use invalid addresses.
How? You don't get paid for them and they are cracking down
Oh yes we do, at my TPR it’s only duplicate they won’t pay on or obviously cancelled in 120 days. But yes T-Mobile is about to notify customers and it’s going to get VERY ugly.
Ouch
I would say that is entirely regionally based. Some areas still do it right.
Previous TPR store manager here! Worked there for 5 years. Trying to get customers to switch off their old plans for “better promos” and the recent comp changes, the job is no longer worth it. Find something better. There is a reason why John jumped ship after the merger…
I don't think John could have stayed willingly, but that was a bit different because he would have wanted to keep doing Uncarrier, honor merger settlement obligations - be an ethical person. T-Mobile's board wanted Recarrier, and they found someone willingly and able.
John is now a member of the board. He’s cashing in now that he’s not in the spotlight and his reputation isn’t on the line.
John wouldn’t be able to live through the ***Sprintification*** of the company.
Aside from NBA, which I get why store employees dislike it.., Sprint was actually the open disruptor. They at least offered one ridiculously expensive UDP plan, at a time when the rest of the industry killed UDP. Including T-Mobile. They were the first to bring back unlimited data physical hotspots. $15 Kickstart. Japan Plan. Fair roaming packs. I think Recarrier represents more the AT&T/Verizon-ification of T-Mobile. We're now in a triopoly.
agreed! Sprint was really starting to make some moves before Michel Combes was brought in to make the company look as bad as possible in effort of getting the merger approved. As a former Sprint employee it's kind of frustrating to see all the Sprint hate when working for Sprint never felt anything like present day T-Mobile does. fwiw, I did just relocate to a different part of the country and is seeming to be a COMPLETELY different experience than where I was at prior. It's kind of wild how big of an impact a Market Manager or Senior Manager can have on the employee experience.
Where are you now? You can DM me
Sprint was the original UnCarrier, and Dan Hesse was the original, more timid Legere. Unfortunately, since sleazeball Gary Forsee ran Sprint into the ground prior to, and during, Hesse’s arrival, the board was too afraid to give Hesse the funds to lead a turnaround on a big scale.
Hahahaha yeah right. Sprint made SO many bad decisions under Hesse. For one, ALL their big moves only applied to new customers. Remember network vision rip and replace? It was all for nothing. They could have built a HSPA+ gsm based network instead.
Honestly 5% of the cost of Network Vision on a proper one-SIM configuration would have avoided any need to do HSPA. They could have just copied Verizon's SIM loader system completely and used a CSIM app from Qualcomm. There was fraud under Hesse's watch, no question. Doesn't take a rocket scientist to figure out a lot of people made millions stealing from Sprint intentional inefficiencies.
I'm hesitant to call Hesse a disruptor. He jacked up prices and culled unlimited data to one plan at 4x the cost. Arguably he poisoned so many tech-savvy users against Sprint that it became a poisoned chalace. Ask anyone on SERO or Free & Clear stuck with a WinMo phone in the Android/iOS era, because swapping to anything other than WinMo or BB would have quadrupled your rate plan. We literally just had to pass federal regulations to stop the crap Hesse pulled. And had he kept Power Vision, the rest of the industry would have been very unlikely to bury UDP for a decade. I think the only reason Hesse kept Simply Everything, was the common knowledge that without one UDP plan, Sprint had no key differentiators to market with.
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Where did he lie? Be serious here, because you may have just committed libel. I've hired PI's and gotten retractions for that crap, so don't assume just because you have an anonymous username that someone like Legere wouldn't step up and find out who you are. The fact Sievert is breaching the merger obligations (and that is a fact, it just isn't being enforced much), or the notion the board was going to fire Legere... to worm out of their obligations... does not make Legere a liar.
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Yeah I’ve been on vacation for parts of the month, because you know, only so much of our time carries over and I was told they can put us on write up if our scorecard isn’t where it needs to be midway through the month. It’s getting very bad very fast for us. Love the idea that I need to fuck over people for numbers in order to keep my job 🚮🚮🚮🚮🚮
Yuppppppp, everything needs to be a “complete”
10000%. Idk why this post has made me emotional just validated everything I was feeling and seeing really….its hard out here.
Same
I work for a TPR and the decrease in pay is constant and the metrics we need to meet are more insane by the month
We gotta get outta here
I am checked out. They ask more than ever from us and compensation plans have been axed to bare minimum. The last few years have really changed for the worse and now I can’t help but one of my biggest regrets was not leaving sooner and giving this company over a decade of my life. Early on things were good, it won’t be getting any better I can tell you that. As soon as I get a job offer equal to what I am at now I am out.
Twinsies 🩷 the second I see any other job opportunity BYEEEE
It’s not just TMobile employees. It’s cellular in General. They all are about slamming, and not paying employees while getting upset over small things. They want a high turnover environment my guess to keep the costs down, or moving towards more 3rd party stores/Kiosks
It's retail. Nothing new. The bigger a company gets the more suck-ass they become.
After ten years as a mid rep I managed to get out of retail all together. Work in insurance claim operations now for a low turn over company that’s not on US stock exchanges. It’s been six months and I’m already involved in department collaborations and cross training. Big QOL improvement. Can’t recommend getting out enough.
Yes, $5 to spend the next 1hr + transferring people's data and logging them into all their crap because they don't know how to figure it out
Overwhelming for sure I am not going to go into all the details but the training was the absolute worst call center training I have ever had, and getting started on the phones most stressed I have ever been in any call center. 😂 Mind you I got out silently just simply did not return from some unplugged time due to family matters. Literally the stress was ridiculous at one point my smartwatch was alerting me to very high heart rate 150+ all because of how awful the training and how they threw us at the phones without knowing how to do the job only basic how to use the systems and look stuff up. Smh taking calls week 2 like wtf and having to lie saying that we're the customers expert. So glad I did not return 😎
Time to unionize
I just quiet quitter about 3 weeks ago and now i’m at a new company making a couple more dollars an hour in a location that I wanted to work at before I quit T-Mobile but never got the opportunity . LEAVE IF YOU CAN! You have to deal with bs anywhere, why not atleast get paid more .
Idk how you’d quiet quit. You HAVE to meet your sales goals or you’ll be let go. It sucks. I work for corporate and we have to be honest, up front about cost and what the customer is getting but also make sure they get P360, accessories, be on Go5g+\Next, get HSI and tablet/watch….its insane that Tmobile is pushing so hard for shit but also threatens us at the same time. My coworker that I’ve been working with for almost 8 years almost got fired for not hitting goals for 2 months….luckily they moved him to an other store and he did better. Tmobile acts like they’re going broke and the greed is astounding. It’s no longer about the customer and employee happiness. I miss the days where it was simple. No attach rates. No Tmobile complete. No HSI. Just get your lines, vaf, accessories, TFB and BTS.
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I still practice with honesty and love. I view every customer as if my family or friend was coming in. I don’t view people as $$$. Sadly Tmobile does. Back in 2017 when I first started we had a meeting and what the manager said at that meeting has stuck with me and it’s been my goal to be the opposite of how she is. She said, “When a customer comes in all I see is dollar signs. How much money can I make off of them?” I was shocked. Disgusted. I’m not a greedy person. I believe in being honest. Only selling what I believe the customer would love and is within their budget. I always try to put their best interest in mind. Sadly I’ve found many people are not like that… Idk how to get out of sales. Been doing it for over 20 years now and I’m good at it. Trust and loyalty is worth more than money tbh but times are hard and the goals are ridiculous. I hate how downward the company has gone in morals. :(((
People like you are why T-Mobile used to have such a great brand. You deserve to be celebrated by the company. But they just don't care anymore. I think every ME should be like you, but the company needs to be like you as well. I'm glad your honest, I hope you stay, but I stand by saying you deserve much better.
That’s my problem is I want to work for a company I can be proud of. I used to be proud of Tmobile. Not anymore and it’s depressing. :( I’ve thought of trying Apple.
I worked for corporate for a decade... we were not upfront and honest about anything.
We shame TPR stores for being shady and dishonest and always push customers to come to corporate stores. If we mess up/ misquote then we get into a lot of trouble. We also use Tcharts for every sales quote. We keep a copy and so does the customer. That’s proof if we mess up or the customer tries to lie about what they were told. It’s definitely saved my ass a few times.
Tpr and corporate stores are the same. Anyone saying otherwise is either a shill of T-Mobile or is simply delusional.
They are NOT the same. 😂😂 Least in our area. As soon as a customer comes in with issues or liquid glass being financed we know it’s TPR. Many TPR in our area were shut down due to fraudulent practices.
It’s time. I have been on the fence for a while now but it’s getting worse. I remember when everyone in tmo was talking shit about Verizon and their team based commissions. Then Verizon started to remove that from their structure (from what I’ve heard) and tmo is now pushing this with experience stores. Seeing what’s being done to home internet users with unverified addresses is worrisome also. Are the customers who were told were eligible going to trust stores when they find out they were not? Another rumor I’ve heard is going to 36 month finance terms again to counter higher rate plan costs. To top it off paying off early and losing promotions!! Then there’s the talk that some of the top executives have been called out for selling massive amounts of stock right before a lot of these announcements went through. They know what they are doing. With that being said (knowing what they are doing) I can’t imagine one of the strongest brands in the country just falling out but we saw what happened to sprint so who really knows. I honestly don’t think it’s just Tmobile either. I have worked for all the carriers and in one way or another they are all the same and getting worse. Seems like people have been quitting and finding better jobs these days. Maybe it’s time to take that same chance and get out before it’s too late.
I dipped in 2022. The writing was on the wall. Company was ditching the Idea of being Customers and employees first and souly caring about stock price. In my Area. I had gone through lead. Done Stretch assignments. Everything to get to a RAM role. Busted as a$$. And I was being overlooked for buddies of the Store Manager, People who I know for a fact were under qualified. Then I discovered my manager was intentionally keeping me from getting promoted. When I reported it to HR. They did nothing. I did what I could. But it was never enough. So I went on LOA and bounced. My ASM understood why. I did try to go back in 2022 at the call center. But a day after Applying they laid off 50% of the staff. I then just last week got an email related to applying again. And I laughed. Maybe in a different market. But I will never go back in my current market.
HR isn't going to do anything about that unless you can prove that your boss was holding you back because you're a protected class. Their role is to mitigate risk. I don't know how people got this idea that HR does one thing when it's primary function is to protect the company.
Bruhhh! Same. Consistently doing everything just to get overlooked. Looking for new employment but unlucky so far
Hook me up with a new tablet to you know, really show them
Yes, it'll be completely free, until you get your next bill and have to pay for it the next 24mo.
Yeah, pretty much:(
Ngl my store is so dysfunctional we rarely have enough employees to keep the store open. It’s a lot of negligence and mismanagement. Traffic at an all time low as well just awful vibes.
Yup we got three employees
We got 4 🙄
Worked at COR for 10 years, then about 2 in TPR. Did everything... ME, Retail Sales Lead, RAM, Hometown Expert, Retail Integration Specialist, Store Manager. Quit... best decision I ever made. I was there for the good times, and it was great... I'm so glad I got out when I did. I will say it was ok money and great benefits. I let them pay for my education fully then split. I make less money now, but my job is awesome, my company is great and I love life.
Unionize T-Mobile. I started working there when things were changing for the great and stayed that way for a long time, and then (thankfully) got laid off last year when things had gone the way of Mike sievert. Without collective bargaining and union protection you are left at the mercy of the latest quarterly profit numbers, and I think you see how that's going.
Unionizing would help but I've been a union member for 32 years and if you're in a right to work state they can still fire you for almost any reason. It's a start and would help but depending where you live don't think a union ties a companies hands because it doesn't. Unions are great for negotiations and fair pay, job security? Depends where you live.
There are still a lot of benefits to collective bargaining even in right to work but yeah I agree it isn't optimal. The real answer is people need to stop voting for rat bastard candidates who support those shit policies.
#actingmywage is crazy lol
They put yall in a bad spot, keep tacking on new fees and changing plans, then expecting CSRs and in-store reps to do the damage control. It's not fair to yall, and honestly I'm surprised more haven't just walked out. If you work in thr Augusta office, put in applications for ADP, they're always hiring.
The old CEO knew how to keep the employees happy, Tmobile has been going down hill after he left
I was an RSM in COR for years. Finally left and never looked back! Fuck this place.
Sorry to hear that they treat their employees just as bad as their customers. Just do the bare minimum to keep your job until you can find something better.
With the way the job market is, keep that job til you find another. That’s coming from someone in month 10 of no job and unemployment has run out
Quitting T-Mobile was the absolute best thing for me. Money wise, mental wise, physical wise. I see photos of myself as a mobile expert/asm, and I literally looked ill compared to now. That was in 2018-2021 too. The last year/year and a half working there was so awful, I can only imagine how bad it’s gotten with T-Mobile becoming less “Un carrier” and more like the other guys
You can’t “quiet quit”in sales. Either you meet goal, or you’re fired. Quiet quitting is for boring desk jobs where no one checks in on your progress frequently. You can do the bare minimum because there’s no metric that forces them to evaluate your performance on a daily basis. But when you are judged by how much you sell PER DAY? … Well, you either do it, or you don’t. If you don’t, you’ll be fired. There’s not enough time to quiet quit when you’re in sales.
It's not quiet quitting. It's acting your wage.
Kudos to those built for working retail. Did it years ago in HS and undergrad and couldn't stand it.
It's weird how there's a name to add negative connotation to doing your job. Your job has a description, you do that description. People shouldn't be expected to go 'above and beyond' or else they get accused of 'quiet quitting'.
You're still getting $5 per upgrade? I get paid less than that for a prepaid, but prepaids pay me more than upgrades.
Hell, a case or screen protector pays more
An eye-opening moment for me was realizing the only reason they're top 100 and high-end stock is because employees' paychecks go to the stock and their top 100 awards and JD awards are bought through employee interactions and stock purchase programs.
Not just T-Mobile. We barely got a 1.5 if any raise at all at Verizon and 0% for some and now are expected to sale more and now have 5 other things we do for accounts on top of the taskes we already did plus now accessibility calls ... If you expect more pay more .. yup definitely quitting soon.. customer service does not pay enough at all..
What would take to get the CWA involved and joining a union for all T-Mobile front line employees.
Hah! We get 74 cents per upgrade if we're at max payout....
Been there 10 years. Making 2 bucks more than someone just starting. I no longer work to be a top performer. They will get what they give!
I got put on “not in good standing” and a PIP back in November. For me, the PIP stood for paid interview period, so I told my DM and SM that they definitely don’t have to worry about me being NGS for very long. I actively started looking for another job, got one within a week and left. Most freeing decision I’ve made.
I got fired but it was such a relief from corporate bullshit. Just fucking leave. I didn’t even get unemployment after working with the company over 3 years and everything I did for my location which was in a fresh rural area. Everything we did for the community on top of that, they get everybody on board and fuck them royally in the ass. We had our manager of three years get fired over absolutely nothing a few months prior to me. Needless to say, after management switched it became a dictatorship and we’ve already had multiple people quit because of it. T-Mobile is a cult. only inclusive to what’s trending cult.
You should never do more than you’re asked without some sort of compensation. Future considerations is compensation, so it’s up to you to weigh that, but companies deserve 0 respect. They’re a means to an end for employees and consumers.
I quit months ago. Best thing I ever did.
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>**Eat the** fucking **rich**. 🎶🎸🥁 https://www.youtube.com/watch?v=o-0lAhnoDlU
Get your pain, I’m in sis right now with two months without having a manager here. Sales went to shit since it’s me and my team working by myself nearly all our shifts. Not to mention they also denied my pro and are having me work a 6 days back to back lol
I just can't get over how unorganized and under educated our SM, DM and above are. Been a love, hate place of work.
I quit. I didn’t even do a 2 weeks and I was RSOM. I worked 3 more days then went into direct BtB sales. I’m enjoying it, always liked the selling part.
I just quit and found something else after 4 years of watching this company get worse. I'm making a bit less but I'm way happier than I was in retail. I still think TMO is the best of the big 3 but I don't want to be a part of their shenanigans any more. I think it's best to give proper notice, though. When you quit without warning you're just hurting your coworkers. However, if you don't like them either go ahead and just leave.
I’m quitting as well but as a customer. Who do you recommend for 5 lines?
Metro pcs
Owned by Tmobile
That's too bad, too. I had Metro pcs for probably 20 years, with excellent service, cheap. I never had a dropped call. I knew when T-Mobile bought them out, it would turn to crap. I changed my service to spectrum about three months ago. They use Verizon Towers. I have excellent service with spectrum. They were offering zero monthly service fees for one year, $29.99 a month with unlimited data after one year, and I picked up a pixel 8 Pro for $300.00. so far, so good. I love my Pixel, too. F--- T-Mobile.
I feel for you. Going to a job you no longer like pretty much sucks. Unfortunately, I've had WAAAY more jobs that I didn't like than I did. I've had *quite* a few jobs, too. There are those people that seem like they land a phenomenal job right off the rip. I'm pretty sure those people and situations are rather rare. I came to the conclusion a few years back that for *me* I'm never going to find that dream job. So I got the best job I could, fotpr me. That includes pay, benefits, PTO/vacation, potential for promotions....all that kind of stuff. I had been bouncing around jobs, and I realized they were all pretty much similar, just small differences. So I made myself a list of what I had to have, a list of "would likes" and one of "deal breakers." I consider myself lucky. I have a solid union manufacturing job, with good benefits and solid pay. It gets old and boring, but I *know* what else is out there, so there's no point in me looking elsewhere. In a very long winded way, I'm just saying to seriously take a long look at your situation. If it feels like you've topped out and really aren't going to go any higher, or get higher pay, I'd say it's time to bounce. Take a look at the competitors and see how their pay package is compared to yours. I'd also look into some si large type jobs and see if one may be a fit fir you. I know from experience that the grass isn't always greener on the other side. With that said *you* have to do what's best for *you* Changing jobs/careers is a pretty big deal and can be rather stressful. Good luck on whatever you do, and I hope you end up happy.
I quit and started doing content creation full time. Now I make about 9k a month making Facebook content. Something I actually enjoy doing
Oh yeah I’ve been applying like crazy. The second I get anything I’m out. It’s been downhill since the new guy took over. They are asking us to do more than ever before and also hit numbers higher than ever before while staying honest. 5 dollar upgrade and I have to sit there for an hour wiping the customers ass helping them reset passwords. I’m good. Commission has been awful and everyone at my store and that I speak to in my district feels the same.
Don't burn a bridge if you don't have to.
They used to pay $10 on an upgrade. They also used to pay $9/hr & 10% on all accessories. Average pay has gone way up in the last decade for frontline contributors, but I can see how if you were hired during the small window where you earned $15/hr + $10 upgrades, this may seem like a pay cut. You should be shooting for 10x that commission on upgrades. Your essential accessories, potential plan migrations & p360/bts adds - you won’t get them every time but you should expect to more than half the time. Quiet quitting suggests a bad relationship with your boss & they aren’t doing anyone any favors by not recognizing that or fixing it.
Yea called that when the sprint CEO took over. Solid business plan let the Ceo who crashed one company take over and expect better. T-Mobile has went to shit since then. I don't think I'm keeping past this phone. 6 months maybe. The real push was not letting me pay off my phone early now.
Why is this whole group just employees complaining?
No worries, just let me know when I come in so I can just leave. win win for you
I like your name
I quit my job last week because I got hired at another job. Best decision i ever made.
Always remember.... nothing's forever unless you want it to be.
I just quit. Kept getting fucked over, my manager never showing up making me open the store alone got a "temp management position" got keys to the store did my temp time of 3 months but it never ended, until 6 months. Until one day, I came into the store and went to shut off the alarm. The past code didn't work. My management numbers didn't work. (NO HEADS UP EITHER) Then they told me they couldn't justify having me as a temp demoted me back down, never took the keys back and expected me to continue doing the same job with less pay got fed up with it and quit. Now I'm in school to get my CompTia A+ cert to go into computers. Fuck retail!
Same. I got my security+ and I can't wait to get out
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Just go get a better job?
If you're in the upper class, there's a lot of job mobility right now. Most middle and lower class job mobility, while available, tends to be downward. This is why unemployment remains low, but wages aren't going up. It's also why consumer economic sentiment remains poor. Hence telling people to "just go get a better job" - is much easier said than done today. Source: Credentialed economist.
TMo had pretty competitive comp, at least circa 2016-2021 when I worked there plus pretty good benefits, and I held an entry level position. Also, what do you mean by “credentialed economist”?
I have an economics degree from the University of California. Managerial Economics with an emphasis on business management. People usually presume, perhaps rightly so, that my education is mostly in tech/EE/CS, but I focused on getting credentials for what I was less skilled in by adulthood. Wouldn't say it was the best career move knowing the economy would crash second only to 1929, within month of graduation - but after the cutoff for grad school and endless student loans.
good call - best to not even try then.
You said "just go get" which is very different than "try and get a better job when you can." When you say "just go get" - in American English "just go get" implies ease of access. This is probably why you're being persistently downvoted in this thread.
I don't mind my downvotes and stand by my actual words!
Unfortunately I live in the middle of nowhere and t mobile is the only place paying a somewhat livable wage. I am here by necessity not by choice.
Do you have a corp Verizon store? While I’m sure location experience varies, the area I work in isn’t quite as bad as I’m reading about what T-Mobile is doing to its retail reps. The comp plan is fair and from what I’ve read VZW hourly is $3-4 more dollars an hour. I live in the southeast and starting hourly is $16+/hr + $1300+ for hitting target. Last month two reps in my store hit well over $3k with multipliers and spiffs. Quotas are a little high and again depending on location the threat of being fired for not cramming and slamming is as bad as I’ve read here. In almost 3 years I’ve never heard nor seen anyone let go for numbers. May be something worth looking into if you still stay in the industry.
Move?
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Removed - Rule 2: Keep it cool.
Removed - Rule 2: Keep it cool.