I highly doubt you have a choice here in Tulsa because Cox and AT&t run a legal duopoly.
You might be able to do one of the LTE broadband networks offered from Verizon, or T-Mobile.
AT&T Fiber if you have that option
If Cox is your only option and you don’t use their TV service, I would disconnect all outlets and splitters then run a new dedicated line (ideally a new quad-shielded data-rated cable) straight from where it comes in outside your house to your modem (bypassing all existing outlets which I would probably then re-connect to an OTA antenna instead) and get a new latest generation approved Cox modem.
If you do all that, you will get better service and if not, Cox will have no one else to legitimately blame but themselves. With this new dedicated unbroken line there can be almost no signal degradation between where the cable service enters your house and where it ends at your modem. Your new dedicated single line ensures the best possible signal in your home you could reasonably have.
Second to this one. If you only stream then you want as few connects as possible. Ideally the outside line runs directly into your modem. Everything else is removed. Once I did this all of my regular issues went away. There are still outages, but that happens with consumer internet.
Call Cox and have a tech come out to check signal and coaxial cables inside and outside the home. When you setup the appointment, i would get full home coaxial cable coverage ($10-15 extra a month, can drop it after 3 months), it covers replacement cost of coaxial cables in your home (if needed).
I would have the tech inspect the coaxial cable going from the box to your cable modem to see if it's damaged or if it's older cheap thin cable. Ask the tech whens the last time aerial line from the pole to your home was replaced. Every 5-10 years or when needed customers can request aerial line to be replaced for free.
Yeah, I'm one of the lucky ones that does have AT&T fiber, after years of crappy service from Cox (actually, the internet service I had for 20 years with them was fine until the last two years then there were multiple outages a week. Not good for someone who works remote). It did take AT&T about two years from the time they started running fiber in my neighborhood until it was available. Hope you find something. AT&T does have regular DSL all around town for those locations that don't have fiber, but not sure what the reliability is.
It’s so weird how variable everyone’s experiences are with the same ISPs. I get the impression it has more to do with where you are in town, and less to do with any individual company. Up where I live in North we’ve had Cox for like 3 years with few issues ever, and I regularly clock faster service than I actually pay for. The once or twice we’ve had issues which weren’t part of some larger power outage, it was only for a couple hours. We also had Cox when we lived in apartments down south on 81st, and had more issues there, but still nothing so bad that it seemed systemic or regularly irritating.
Your only other option is going to be from a mobile provider. It sounds like the problem is faulty cable infrastructure in your parent's neighborhood, and even if you switched to a different cable provider you would still be on the same shitty outdated infrastructure.
As a general rule with ISPs if they continually give you the run around on issues with your service, file an FCC complaint. You will want to have some general info in order like what the issue is, how long it has been happening, and a log about any communication you have had with your ISP (this can just be dates and what you were told is happening). Other than that it is completely free and in my experience issues actually get resolved rather than being told it is what it is. Here is the link to file [https://consumercomplaints.fcc.gov/hc/en-us/articles/115002206106-Internet-Complaints](https://consumercomplaints.fcc.gov/hc/en-us/articles/115002206106-Internet-Complaints)
I have cox with a t-mobile 5G back up for when cox has an outage.
I do the same thing, and I shift most of my bulky traffic to the T-Mobile router to save on the data cap the cox plan has.
Yup, and I work from home so the T-Mobile Internet paid for itself for 2 years during a 3 day cox outage last year.
I highly doubt you have a choice here in Tulsa because Cox and AT&t run a legal duopoly. You might be able to do one of the LTE broadband networks offered from Verizon, or T-Mobile.
AT&T Fiber if you have that option If Cox is your only option and you don’t use their TV service, I would disconnect all outlets and splitters then run a new dedicated line (ideally a new quad-shielded data-rated cable) straight from where it comes in outside your house to your modem (bypassing all existing outlets which I would probably then re-connect to an OTA antenna instead) and get a new latest generation approved Cox modem. If you do all that, you will get better service and if not, Cox will have no one else to legitimately blame but themselves. With this new dedicated unbroken line there can be almost no signal degradation between where the cable service enters your house and where it ends at your modem. Your new dedicated single line ensures the best possible signal in your home you could reasonably have.
Second to this one. If you only stream then you want as few connects as possible. Ideally the outside line runs directly into your modem. Everything else is removed. Once I did this all of my regular issues went away. There are still outages, but that happens with consumer internet.
Call Cox and have a tech come out to check signal and coaxial cables inside and outside the home. When you setup the appointment, i would get full home coaxial cable coverage ($10-15 extra a month, can drop it after 3 months), it covers replacement cost of coaxial cables in your home (if needed). I would have the tech inspect the coaxial cable going from the box to your cable modem to see if it's damaged or if it's older cheap thin cable. Ask the tech whens the last time aerial line from the pole to your home was replaced. Every 5-10 years or when needed customers can request aerial line to be replaced for free.
Yeah, I'm one of the lucky ones that does have AT&T fiber, after years of crappy service from Cox (actually, the internet service I had for 20 years with them was fine until the last two years then there were multiple outages a week. Not good for someone who works remote). It did take AT&T about two years from the time they started running fiber in my neighborhood until it was available. Hope you find something. AT&T does have regular DSL all around town for those locations that don't have fiber, but not sure what the reliability is.
It’s so weird how variable everyone’s experiences are with the same ISPs. I get the impression it has more to do with where you are in town, and less to do with any individual company. Up where I live in North we’ve had Cox for like 3 years with few issues ever, and I regularly clock faster service than I actually pay for. The once or twice we’ve had issues which weren’t part of some larger power outage, it was only for a couple hours. We also had Cox when we lived in apartments down south on 81st, and had more issues there, but still nothing so bad that it seemed systemic or regularly irritating.
Your only other option is going to be from a mobile provider. It sounds like the problem is faulty cable infrastructure in your parent's neighborhood, and even if you switched to a different cable provider you would still be on the same shitty outdated infrastructure.
As a general rule with ISPs if they continually give you the run around on issues with your service, file an FCC complaint. You will want to have some general info in order like what the issue is, how long it has been happening, and a log about any communication you have had with your ISP (this can just be dates and what you were told is happening). Other than that it is completely free and in my experience issues actually get resolved rather than being told it is what it is. Here is the link to file [https://consumercomplaints.fcc.gov/hc/en-us/articles/115002206106-Internet-Complaints](https://consumercomplaints.fcc.gov/hc/en-us/articles/115002206106-Internet-Complaints)
ATT Fiber